Job Overview
We are looking for an experienced, energetic and ambitious Retail Sales Advisor to join our growing Vape & Convenience Store business in South Croydon.
This is a full-time, long-term position for someone who already has retail or face-to-face sales experience and genuinely enjoys working with customers.
We are looking for more than someone who simply stands behind a till. We want confident individuals who can engage with customers, understand their needs, recommend the right products, upsell naturally and help create an excellent shopping experience that keeps customers coming back.
In return, we offer a clear opportunity to increase your earnings based on your performance, ability and level of responsibility.
Pay & Earning Potential
- Starting pay: £12.75 per hour during the initial training and probationary period
- Initial training and probationary period is normally 3 months
- Opportunity to progress to a higher hourly rate following successful training and performance reviews
- Hourly pay progression available up to £18.00 per hour for exceptional employees who demonstrate the required experience, performance, reliability and level of responsibility
- Sales commission and performance-based incentives available after successful completion of the initial 3-month probationary period
- Opportunities to progress into Senior Sales Advisor, Keyholder, Supervisor and Management positions
We believe that employees who work harder, work smarter, generate results and take greater responsibility should have the opportunity to earn more and progress further.
This is not a short-term vacancy. We are looking for people who want to become an important part of the business and develop with us over the long term.
Responsibilities
As a Retail Sales Advisor, your responsibilities will include:
- Greeting customers warmly and delivering excellent face-to-face customer service
- Engaging confidently with customers to understand their requirements
- Providing knowledgeable advice on vape products, devices, e-liquids, accessories and convenience store products
- Recommending suitable products and identifying genuine opportunities to upsell and cross-sell
- Working towards individual and store sales targets
- Building relationships with customers and encouraging repeat business
- Continuously developing your product knowledge and keeping up to date with new products
- Operating the till and processing transactions accurately
- Receiving deliveries and checking incoming stock
- Lifting and moving boxes and putting deliveries away
- Replenishing shelves and maintaining stock levels
- Using ladders safely to access and organise stock on higher shelving
- Maintaining attractive, well-organised product displays
- Supporting promotional campaigns and in-store offers
- Keeping the shop clean, organised and professionally presented
- Assisting with stock counts and inventory management
- Taking greater responsibility for store operations as your experience develops
What We Are Looking For
Previous retail or face-to-face sales experience is essential.
This position is specifically aimed at experienced candidates. Unfortunately, if you have no previous employment, retail or relevant customer-facing sales experience, this particular vacancy will not be suitable.
The ideal candidate will be:
- Experienced in retail or face-to-face sales
- Confident and comfortable speaking with customers
- Naturally energetic, approachable and positive
- Commercially minded and understands the importance of sales to a successful business
- Comfortable upselling and recommending additional products where appropriate
- Motivated by targets, incentives and opportunities to increase earnings
- Hardworking and willing to take initiative
- Reliable, punctual and committed
- Organised and capable of managing multiple tasks
- Comfortable with the physical requirements of receiving and putting away stock
- Willing to learn and continuously improve
- Interested in progressing into positions with greater responsibility
- Looking for stable, long-term, full-time employment
Vape Knowledge
You do not need to be an experienced vaper to apply.
However, vaping is an important part of our business, so you must have a genuine willingness and interest in learning about vape devices, e-liquids, accessories and new products entering the market.
Full product training will be provided, but successful candidates will be expected to develop strong product knowledge so they can advise customers confidently and accurately.
If you have no interest in vaping products or learning about the industry, this position is unlikely to be suitable for you.
Training, Progression & Rewards
Your first 3 months will focus on learning our products, systems, sales approach and operational standards.
Your development will be assessed based on areas including:
- Sales ability and customer service
- Product knowledge
- Reliability and punctuality
- Work ethic and initiative
- Ability to upsell and increase sales
- Stock management and store standards
- Ability to work independently
- Willingness to take responsibility
Following successful completion of your initial probationary and training period, you may become eligible for higher hourly pay, sales commission and additional performance-based incentives.
Employees who demonstrate exceptional ability and take on greater responsibility will have the opportunity to progress towards an hourly rate of up to £18.00 per hour, alongside applicable commission and incentives.
There are also opportunities for the right individuals to progress into:
- Senior Sales Advisor
- Keyholder
- Supervisor
- Assistant Manager
- Store Manager
We want ambitious people who can grow with the business. If you prove you can do more, we want to give you the opportunity to earn more, take on more responsibility and build a stronger position within the company.
Working Hours
This vacancy is for a full-time position only.
We are looking for candidates who can make a proper, long-term commitment to the role.
You must be able to work flexibly across our opening hours, including weekends as required by the rota.
This particular vacancy is not intended for applicants seeking temporary employment, casual hours or a part-time position alongside university or other significant commitments.
Locations
You may be required to work across both of our South Croydon locations:
1 Selsdon Road, South Croydon, CR2 6PU
188–190 Addington Road, South Croydon, CR2 8LB
Please check your ability to travel reliably to both locations before applying.
Ready to Progress?
If you are an experienced retail salesperson who is confident with customers, willing to work hard and interested in building a long-term career where strong performance can lead to better pay, commission, bonuses and greater responsibility, we would like to hear from you.
We invest considerable time and effort into training our team, so we are looking for applicants who are serious about the opportunity and their future.
Job Type: Full-time
Pay: £12.75–£18.00 per hour, dependent on training, experience, demonstrated performance and level of responsibility
Additional Pay: Sales commission and performance-based incentives available following successful completion of the initial probationary period.
Pay: £26,500.00-£37,440.00 per year
Benefits:
- Employee discount
- On-site parking
Work Location: In person
