Technical support specialist Work, Jobs in Sighthill, Edh (with Salaries)

Product Support Specialist
Appointedd —Edinburgh
- £24,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Senior Specialist, Regulatory & Technical Support, UK Trustee & Depositary
The Bank of New York Mellon Corporation —Edinburgh
- Full-time
- Analysis skills
- Communication skills
Assistant Ecologist
WSP —Edinburgh
- Communication skills
Business Support Specialist
LRQA group —Inverleith
- Spanish
- English
10d
248978 (LF) Senior Project Manager - Sustainable and Technical Development
NHS Scotland —Edinburgh
- £76,888 - £82,251 a year
- Leadership
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Graduate Technical Support Analyst
Lugo —Edinburgh
- From £26,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Bereavement leave
- Sick pay
Quick apply
7d
Senior Information Security Specialist
Burges Salmon —Edinburgh
- Travel
9h
Project Administrator
Perceptive Agency —Edinburgh
- £12.71 - £13.45 an hour
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
Quick apply
Project Planner
Dalkia UK —Edinburgh
- Customer service
- Contracts
- Mechanical knowledge
Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
250557 (AP) Pharmacy Support Worker
NHS Scotland —Edinburgh
- £26,696 - £28,988 a year
- Weekend availability
- English
- Communication skills
3d
Freelance Workiva Artworkers (Remote)
Emperor —Edinburgh
- Remote
Client Service Product Support Specialist - PMS
Clearwater Analytics, Ltd. —Edinburgh
- Bachelor's degree
- Front desk
- Accounting
Quick apply
12d
Environmental Consultant
Arup —Edinburgh
- Master's degree
- Project management
6d
NOC Onsite Engineer
Boxxe Group —Edinburgh
- In-person
- Communication skills
Senior Manager / Manager - (Quantum / Delay)
Alvarez & Marsal —Edinburgh
- Business development
12d
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
Global Logistics Specialist
Invinity Energy Systems —Bathgate
- Full-time
- Hybrid work
- Annual leave
Quick apply
3d
Development Specialist UK
Nadara —Edinburgh
- Full-time
- Microsoft Office
- Communication skills

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Product Support Specialist

Appointedd
Edinburgh

Quick apply

Job details

Full-time
£24,000 - £30,000 a year

Qualifications

Communication skills

Full job description

Job title

Product Support Specialist

Location

Remote

Department

Customer Operations

Reports to

Head of Commercial Operations

Job description

A Product Support Specialist is someone who is passionate about delivering outstanding day-to-day product support to our clients. Working closely with our Client Success Managers, you will be a key resource in helping clients get the most out of our platform, resolving issues quickly and efficiently, and ensuring a consistently excellent experience.

Responsibilities

Handling Client Support Queries

Serving as a primary point of contact for day-to-day product support queries from clients
Triaging and resolving incoming support tickets promptly, maintaining exceptional customer service standards
Coordinating with our 24/7 offshore Support Team to ensure queries are handled efficiently and consistently
Escalating complex technical issues to the engineering team where necessary, providing clear context and documentation

Supporting Client Success Managers

Working closely with CSMs to ensure clients receive a seamless and high-quality experience
Assisting CSMs with account setup testing and configuration, liaising with the offshore Support Team as needed
Supporting the delivery of client training and UAT to ensure accounts are set up exactly as clients expect
Providing CSMs with timely updates on open support issues and flagging any patterns or recurring problems

Developing Outstanding Product Expertise

Developing thorough and in-depth knowledge of the Appointedd platform, including configuration, features, and common client use cases
Staying up to date with product changes and updates to ensure accurate and informed support
Liaising with the internal product team on technical fixes and maintaining a well-managed feedback loop from clients

Continuous Improvement

Identifying recurring issues or gaps in product knowledge and flagging these for internal review
Collaborating with all business teams to ensure a consistently high level of service is maintained
Contributing to the improvement of support processes, documentation, and internal knowledge bases

Requirements

You care deeply about our clients and get a buzz from solving their problems and making them happy
You love working with people and thrive in a collaborative team environment
You are motivated by getting things right first time because you know how much this matters to our clients
You are passionate about excellent delivery, ticking jobs off your list, and getting stuff done
You have strong communication skills and a clear, professional manner when dealing with clients

Quick apply

Refine Your Search

technical support specialist jobs in sighthill, edh

Product Support Specialist

Senior Specialist, Regulatory & Technical Support, UK Trustee & Depositary

Assistant Ecologist

Business Support Specialist

248978 (LF) Senior Project Manager - Sustainable and Technical Development

IT Support Specialist

Graduate Technical Support Analyst

Senior Information Security Specialist

Project Administrator

Project Planner

Head of Soft Services

250557 (AP) Pharmacy Support Worker

Freelance Workiva Artworkers (Remote)

Client Service Product Support Specialist - PMS

Environmental Consultant

NOC Onsite Engineer

Senior Manager / Manager - (Quantum / Delay)

Project Manager/Business Admin Apprentice

Global Logistics Specialist

Development Specialist UK

I want to receive the latest job alerts for technical support specialist in sighthill, edh

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