Client services specialist Work, Jobs in Sighthill/gorgie, Edh (with Salaries)

Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
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Business Support Specialist - Seafood
LRQA group —Inverleith
- CRM software
- Administrative experience
- Organisational skills
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Client Specialist
McEwan Fraser Legal —Edinburgh
- £12.71 an hour
- 12 hour shift
- Sales
- Salesforce
- English
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Lead Client Partner
Waracle —Edinburgh
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
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Visit.org —Edinburgh
- Temporary
- Customer service
- English
- Travel
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Business Support Specialist
LRQA group —Inverleith
- Spanish
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Client Service Product Support Specialist - PMS
Clearwater Analytics, Ltd. —Edinburgh
- Bachelor's degree
- Front desk
- Accounting
Quick apply
14d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Financial services
- Communication skills
Support Administrator
Lane Clark & Peacock —Edinburgh
- Hybrid work
- Microsoft Excel
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- Organisational skills
- Annual leave
- Employee discount
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
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Showsec —Edinburgh
- £15.80 - £18.44 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Assistant Ecologist
WSP —Edinburgh
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Transfer Agency UK, Associate 2
State Street —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Trainee Paralegal
Chamberlain McBain —Edinburgh
- From £25,500 a year
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
13d
Workforce Planning Analyst - Real Time, Scheduling, Workflow
JPMorganChase —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager / Manager - (Quantum / Delay)
Alvarez and Marsal —Edinburgh
- Full-time
- Business development
Senior Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Social media management
Talent Acquisition Specialist
Stantec —Edinburgh
- Hybrid work
- Annual leave
13d

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Returns Specialist

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

ERP systems
3PL

Full job description

Edinburgh

Grant Westfield, the company behind the UK’s best-selling brand of waterproof wall panels, Multipanel and Naturepanel, is looking for a Returns Specialist to meet the business and customer needs regarding Customer Returns and failed deliveries. Thoroughly investigate and collate accurate information ensuring prompt and accurate responses to all parties. Delivering the best customer experience whilst also minimising the financial impact to business.

Team: Supply Chain

Key responsibilities:

This is a newly developed role, which will require the post holder to help develop robust systems/processes surrounding the Key Responsibilities to ensure responsibilities are met.

Office Based position

Own and maintain the Returns Address Inbox
Review of all RMA’s raised by customer via portal
Thorough Investigation of all RMA requests prior to acceptance/rejection ascertaining the system transactions v physical transactions and required course of action from Inventory/Finance and Customer relations perspective
Creation of RMA’s following investigation, ensuring correct reason codes are used (to enable data gathering for improvement opportunities)
Creation of replacement customer orders when required
Maintain Returns Manifest Database of when RMA’s collected and retuned to WM01
Maintain Failed Delivery manifest
Develop and build upon customer and 3pl relations
Work closely with customer, 3pl’s regarding and other departments with regards to RMA queries such as missing returns/qty discrepancies as highlighted by Materials Team
Attend daily call with third party logistics suppliers
Develop the RMA process for to enhance customer experience and reduce financial impact to business
Develop RMA reporting including but not limited to: RMA reasons, value etc. to drive improvement
Any additional duties as required by the business.

The successful candidate’s profile:

Skills and experience:

Essential

Customer Facing experience

Desirable

Knowledge of ERP systems

Competencies

Teamwork:

Friendly, approachable, cooperative, and assists others when required.
Shares knowledge, ideas and concerns with other members of the team and across the organisation.
Respects cultural differences and different opinions.

Flexibility:

Responds effectively to changing circumstances.
Adjusts tasks and priorities when required.

Communication and Organisation:

Ability to carry out duties in a professional manner.
Ability to plan, organise and prioritise workload.
Ensuring a clear understanding of the desired end result.
Ability to work independently as well as part of a team.
Ability to be firm with supply chains and providers when required.

Attention to detail:

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met or exceeded.
Follows policies and procedures in using various equipment.
Completes all reports according to policies, procedures and standards.

Problem solving:

Deals with problems as soon as they arise.
Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself.
Acknowledges when doesn't know something and takes steps to find out.
Anticipates potential obstacles and develops plans to overcome them.
Uses critical thinking to analyse the situation and establish course of action.

Health & Safety:

Complies with all Health and Safety Procedures, as well as understanding of health and safety, and the impacts which actions can have.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

33 days annual leave which increase with service up to a maximum of 38 days.
Additional holiday purchase scheme.
Health cash plan.
Bike to work scheme.
On-site parking.
Staff discount.
Sharesave options.

Apply Now

Refine Your Search

client services specialist jobs in sighthill/gorgie, edh

Returns Specialist

Travel Consultant

EUC Engineer

Business Support Specialist - Seafood

Client Specialist

Lead Client Partner

Freelance In Person Event Specialist - Edinburgh, Scotland

Business Support Specialist

Client Service Product Support Specialist - PMS

Customer Service Advisor

Support Administrator

Marketing Specialist

SIA Door Supervisors

Assistant Ecologist

Transfer Agency UK, Associate 2

Trainee Paralegal

Workforce Planning Analyst - Real Time, Scheduling, Workflow

Senior Manager / Manager - (Quantum / Delay)

Senior Marketing Specialist

Talent Acquisition Specialist

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