As a Guest Experience Coordinator at Royal Scotsman, A Belmond Train, you are part of a team that coordinates all aspects of guest services operations. In this role, you will be responsible for guaranteeing top-quality service and guest satisfaction. Working closely with the Operations Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
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Facilitating guests’ communication and ensuring their requests are handled appropriately.
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Ensuring guests’ profiling is accurate and up to date.
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Supporting and assisting with guests’ reservations.
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Coordinating any transport requests for guests and facilitating check-in and departure processes.
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Providing administrative support for the operation of the Royal Scotsman.
Requirements
What You Bring:
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Previous experience in a similar role, preferably within the luxury hospitality industry.
- Relevant qualifications in hospitality management, tourism or business studies.
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Demonstrated ability to be innovative and creative.
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Exceptional communication, organisational and administrative skills.
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Working knowledge of MS Office.
Benefits
What We Offer:
At the Royal Scotsman, a Belmond train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
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Medical & Dental insurance plans
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Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic Belmond destinations, including hotels, trains, safaris, F&B and spa
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24/7 free remote GP
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Team social events & wellness programme throughout the year
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Employee recognition awards & long service bonus
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25 days base holiday entitlement (+ bank holidays)
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Birthday & life achievements recognition gifts
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Invitation to LVMH maisons' private sales
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Royal Scotsman, a Belmond Train, Scotland, rekindles the romance of travel on Highland escapes for up to 40 passengers. Interiors marry Edwardian elegance with country-house comfort. Guests dine on succulent Scottish fare, admire breathtaking scenery from the Observation Car and unwind in the onboard Dior Spa. Two- to seven-night itineraries, departing from Edinburgh, feature private visits to castles and distilleries.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
Proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
