Permanent
Location: Basingstoke
Hours: Full time, Monday - Friday, 07:00 - 17:00
Pay: £15.00 per hour
Join Our Team as a Reception Badging Officer
We're looking for a professional, customer-focused Front of House Security Officer to join our onsite team at Visa in Basingstoke. This is more than a traditional security role — you'll be the first point of contact for visitors, delivering a seamless, welcoming experience while maintaining the highest standards of security and compliance.
About the Role:
- Deliver a professional front-of-house service, welcoming visitors and managing enquiries
- Oversee access control, visitor management, and badging processes
- Monitor security systems and respond promptly to alarms and incidents
- Conduct patrols and support investigations, ensuring accurate reporting
- Maintain detailed records, audit trails, and compliance documentation
- Support emergency response procedures in line with site protocols
- Provide administrative support, ensuring all security data and logs are up to date
- Work collaboratively with colleagues and stakeholders to maintain a safe, secure, and welcoming environment
You will be responsible for:
- Welcoming staff and visitors and creating a safe, professional atmosphere
- Conducting regular patrols and monitor premises to prevent unauthorised access, theft, or vandalism.
- Monitoring access points, CCTV, and handling security procedures
- Respond promptly to alarms, emergencies, and security incidents, taking appropriate action as needed.
- Complete detailed reports on daily activities, incidents, and any security concerns.
- Assist in emergency situations, including evacuations and first aid support if required.
- Adapting to different client sites – no two days are the same
- Responding calmly and confidently to incidents or concerns
- Working as part of a diverse, supportive team
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What we are looking for:
Essential Requirements
- Full UK Driving Licence
- Valid SIA Door Supervisor Licence
- First Aid at Work certification
- Experience with access control systems
- Ability to stand for extended periods
Desirable
- 5+ years' experience in corporate security with a customer-facing focus
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
