Director of customer service Work, Jobs in Silchester, Ham (with Salaries)

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Wellington Estates —Stratfield Saye
- Weekend availability
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- Annual leave
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ESP Global Services Limited —Reading
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ESP Global Services Limited —Reading
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GK Signs & Screenprint Ltd —Alton
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- Customer service
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- Free parking
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Client Service Director
AND Digital —Reading
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General Manager & Site Director — Online Pharmacy
Montu UK —Winnersh
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PerkinElmer —High Wycombe
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Red Kite Community Housing —High Wycombe
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eGain —Newbury
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Allianz —Guildford
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Equinix —Slough
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FluidOne —Camberley
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Deloitte —Reading
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HEAD OF MARKETING & PR

Wellington Estates
Stratfield Saye

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Employee discount

Qualifications

Driving Licence
Management
WordPress
Adobe Creative Suite
Graphic design
Analysis skills
Hootsuite
MailChimp
Leadership
Marketing

Full job description

The Head of Marketing & PR will lead and deliver the strategic marketing and communications vision for the Wellington Estate’s diverse portfolio of businesses. This role is responsible for ensuring a consistent, compelling brand presence across multiple sectors while driving commercial performance, customer engagement, and reputation management.

The position oversees marketing strategy and execution across a range of established and growing businesses located on the Estate, including leisure, retail, hospitality, sport, education, and wellness. The successful candidate will ensure all marketing activity is aligned, measurable, and commercially effective.

The Head of Marketing & PR is a key member of the Estate’s Senior Leadership Team, contributing to wider strategic decision-making and helping shape the future direction and growth of the Estate and its businesses.

This is a rare and highly coveted opportunity to influence the marketing trajectory of a unique Estate with a rich history.

KEY RESPONSIBILITIES

Strategic Marketing Leadership

Develop and implement a group-wide marketing and PR strategy across all Estate businesses.
Ensure a consistent brand identity and messaging across the portfolio while maintaining each brand’s individual character.
Identify opportunities to cross-promote businesses across the Estate and maximise visitor engagement.
Lead long-term marketing planning aligned with the Estate’s commercial and growth objectives.

Brand, Communications & PR

Manage the Estate’s brand reputation and public profile across all channels.
Develop and deliver PR campaigns, media relations, and brand storytelling.
Oversee communications, including press releases, editorial content, partnerships, and events.

Digital & Campaign Marketing

Lead digital marketing across websites, social media, email marketing, and paid campaigns.
Ensure marketing campaigns are data-driven, measurable, and ROI focused.
Monitor performance analytics and provide clear reporting.

Creative & Content Development

Oversee the creation of high-quality marketing materials, digital assets, and brand campaigns.
Ideally, contribute to graphic design and visual content creation when required.
Ensure consistent and high-quality visual identity across all brands.

Team Leadership

Manage and develop the marketing team of five, fostering a collaborative and high-performing culture.
Provide mentorship, guidance, and strategic direction to the team.
Manage external agencies and marketing partners where required.

Commercial & Cross-Business Collaboration

Work closely with the General Managers of each business to understand commercial priorities.
Deliver targeted campaigns that drive footfall, bookings, and revenue growth.
Identify opportunities for cross-business advertising, collaboration and estate-wide initiatives.

ESSENTIAL SKILLS & EXPERIENCE

Experience

Minimum 5 years’ experience in a senior marketing leadership role.
Proven experience managing multiple brands, businesses, or business units.
Background in B2C marketing or within a marketing agency environment, managing multiple clients.
Experience leading and managing marketing teams.

Skills & Expertise

Strong strategic marketing and campaign planning ability.
Excellent PR, communications, and brand management experience.
Experience delivering digital and integrated marketing campaigns.
Strong analytical ability with experience measuring marketing performance and ROI.
Ability to work across multiple industries and audiences simultaneously.
Graphic design or creative skills (e.g. Adobe Creative Suite or similar) would be very advantageous.
Proficiency in marketing and content platforms such as Canva, Hootsuite, Mailchimp, WordPress and Google platforms.

THE PERSON

Strategic thinker with strong commercial awareness.
Creative, proactive, and able to generate innovative campaign ideas.
Excellent leadership and team development skills.
Highly organised with the ability to manage multiple priorities.
Passion for building brands and creating meaningful customer experiences.
A good sense of humour and positive attitude.

IMPORTANT INFORMATION

Competitive package.
Full-time, Monday – Friday.
On-site role, no hybrid working.
The role may require occasional work outside standard hours, including evenings, weekends, and bank holidays.
Annual leave: 25 days plus Bank Holidays.
A full driver’s licence is essential.
Excellent staff discounts are available across all Wellington Estate businesses.

PRINTABLE JOB ROLE: HERE

Job Category: Marketing

Job Type: Full Time - Permanent

Job Business: Wellington Estate

Job Location: Wellington Estates, Trowes Lane, Stratfield Saye, Hampshire, RG7 2BT

Apply Now

Refine Your Search

director of customer service jobs in silchester, ham

HEAD OF MARKETING & PR

Director of Customer Operations and Engagement, EMEA

Head of Projects - Reading, UK

Head of Service Desks - Reading, UK

Head of Account Management

Client Service Director

General Manager & Site Director — Online Pharmacy

Director of Global Customer & Shared Services Operations

Assistant Director of Property Operations

Head of Sales, Europe

Head of Architecture_2939

Key Account Director - FM Services

Director of Operations - Critical Site

SMB New Business Director / Sales Hunter

Senior Sales Director

Associate Director, Private Client Services

Director, Private Client Services Tax

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