JOB TITLE: Service Desk Co-ordinator
LOCATION: Wigston
SALARY: £24,960.00k based on experience.
Hours – Full time role, Monday-Friday 9am-5pm with 30mins lunch. (No Hybrid working)
COMPANY INFORMATION – Service Desk Co-ordinator
· Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
· Close working relationships with high profile clients meaning long term contracts and security
· Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
· Operating a mobile team of mobile engineers with various skillsets across the UK
· Excellent reputation for delivering quality and high standards of service
· Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
CANDIDATE INFORMATION – Service Desk Co-ordinator
· Good experience of working within an office environment.
· Experience of working within a service desk background is essential.
· Good customer services skills, well presented and articulate with a good telephone manner
· Experience of data entry previously would be advantageous
· Motivated and trustworthy
· Well organised with good IT and administration skills including Excel and Word.
JOB INFORMATION – Service Desk Co-ordinator
· Taking incoming customer calls / emails
· Logging callouts
· Planning in callouts / quoted works / planned maintenance
· Raising permits
· Using customer portals
· Prioritizing workloads for the engineers within your region
· Raising sub-contractor purchase orders for callouts
· Liaising with office staff / engineers / sub-contractors
· Any other required work within the role
Job Type: Full-time
Pay: £24,960.00 per year
Benefits:
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 4 years (preferred)
- service desk/help desk: 4 years (required)
Work Location: In person
