We are seeking a highly organised and discreet individual to fill the role of a Head Receptionist / Senior Lifestyle. This position is dedicated to providing exceptional personalised support to guests at Escapade with a focus on managing their daily routines, supporting the lifestyle concierge, and ensuring a seamless and luxurious lifestyle experience.
The successful candidate will possess excellent communication skills, impeccable attention to detail, and the ability to anticipate and fulfil the unique needs of high-profile individuals.
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
To create and implement a best-in-class and award-winning guest experience through:
- Personal Concierge Services: Support as the point of contact for all personal and lifestyle-related requests. Support the team with travel arrangements. Support with the creation of personalised experiences for our guests with expert knowledge and understanding of Silverstone and the surrounding areas. Act as a liaison between guests and hotel staff to ensure seamless communication and service delivery.
- Time and Schedule Management: Maintain and support the concierge team with a well-organised schedule, ensuring all appointments and commitments are met. Anticipate potential scheduling conflicts and proactively resolve them. Handle personal and professional correspondence seamlessly and efficiently.
- Problem Solving: Handle unexpected situations and challenges that may arise during a guest’s stay. Offer suitable solutions and assistance to ensure guest satisfaction.
- Communication and coordination: Liaise with various departments, including housekeeping, front desk, restaurant, and security to ensure smooth operations and seamless guest experiences.
- Knowledge of local area: Stay updated on local events, festivals, exhibitions, and other happenings to provide guests with accurate and relevant information. Maintain a comprehensive database of local attractions, services and contacts.
- Travel and Security Coordination: Collaborate with security and concierge personnel to ensure the safety and privacy of the client during travel and public appearances. Coordinate the wider team to ensure security and safety is up to standard for guests and staff.
- Sustainability: To promote, implement and act with the sustainability initiatives as directed by Escapade, Silverstone
The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
Performance Responsibilities
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.
Performance will be checked against the following:
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Detailed objectives will be set through the Personal Development Review (PDR) process
Our team of Lifestyle Concierge conveys the Escapade Silverstone experience. You will be part of a team that shares common interests with our owners and guests, and we aren’t afraid to pursue our passions. When guests stay with us, we want them to be able to focus on what they enjoy – and our hosts must ensure each guest’s stay is as effortless as possible.
You will use your experience to generate and protect revenues, to implement procedures and controls to monitor costs and will be able to deliver a P&L which is on budget.
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Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable but not required
- A strong, yet positive guest service style
- Organised and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world-class events, such as the Formula 1 British Grand Prix, MotoGP™ and Silverstone Festival.
As a true, one-of-a-kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference & Exhibition Centre, to unique getaways and iconic trackside views at Escapade - we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.
