Customer support & client services managers Work, Jobs in Silverstone, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Customer Relationship Manager
Macc Care Limited —Leighton Buzzard
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
8d
Customer Services Supervisor
DHL —Banbury
- £35,901 a year
- Monday to Friday
- Management
- Free parking
- Annual leave
6d
Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
4d
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN n OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
12h
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Quality Assurance Manager
TravelodgeHotels —Thame
- Up to £58,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee discount
Quick apply
12d
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
10h
Key Account Manager
AIT Home Delivery —Northampton
- £36,746.25 a year
1d
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Customer Relationship Manager
Macc Care Limited —Leighton Buzzard
Oversee the entire sales process within the care home environment, from initial contact to experience-driven tours, confident closures, and periodic customer…
£35,000 - £45,000 a year
Quick apply
8d
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave. Employee Assistance Program which includes free face to…
£70,000 - £86,000 a year

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customer support & client services managers jobs near silverstone, nth

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in silverstone, nth

Customer Experience Manager

Customer Relationship Manager

Customer Services Supervisor

Head of Operational Excellence & Support

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Customer Service Team Manager

Quality Assurance Manager

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Key Account Manager

Service Resolution Manager

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