Participant Work, Jobs in Silverstone, Nth (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Research Assistant (Nutrition)
Oxford Brookes University —Headington
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- University
Dance teacher: Saturday mornings
Tappy Toes Bedford —Biddenham
- £25 an hour
- Part-time
- Anatomy knowledge
- First Aid Certification
- In-person
- Free parking
Quick apply
Tour Guide
Royal Heritage Tours —Oxford
- £17 - £51 an hour
- Bilingual
- Customer service
- Public speaking
- Flexitime
- Referral programme
Quick apply
3d
Children's Activity Leader
The JR Group —Thame
- Up to £15 an hour
- Part-time
- Childcare
- Driving
- In-person
- Free parking
- Employee discount
Quick apply
Escape Room Game Host
Dr Trilby's Escape Rooms —Daventry
- £10 - £13 an hour
- Part-time
- Hospitality
- In-person
Quick apply
20h
Trainee Swimming Teacher
Swift Swimmers Ltd —Bedford
- £18 - £20 an hour
- Part-time
- First Aid Certification
- Communication skills
- Teaching
- Free parking
- Employee discount
Quick apply
8d
Employability & ESOL Teacher - Bedford, Biggleswade, Leighton Buzzard - F2F Delivery
Crystal Pathways —Bedford
- £25,000 - £28,000 a year
- Full-time
- English
- Bachelor's degree
- Driving
- Employee discount
Quick apply
14d
Employer and Participant Engagement Officer
Acorn Training —Lower Shuckburgh
- £27,900 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Referral programme
Quick apply
CHILD AND YOUTH PROGRAM ASSISTANT (ENTRY LEVEL)
U.S. Air Forces, Europe —Croughton
- £18.70 - £21.53 an hour
- Full-time
- No experience needed
- English
- Travel
- Employee discount
Community Worker
Growing Together Northampton —Northampton
- £12.71 an hour
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
Activities Coordinator
My Homecare MK —Bletchley
- £14 - £15 an hour
- Part-time
- English
- Microsoft Office
- First Aid Certification
Quick apply
6d
Freelance In Person Event Host - Northampton, UK
Visit.org —Northampton
- Customer service
- Public speaking
- English
Quick apply
Group Worker: Non-Operational Programmes Facilitator - HMP Woodhill
Ministry of Justice —Milton Keynes
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Programme Facilitator - Bicester (South Central) Outcome in a Day
HM Prison & Probation Service —Bicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
12d
Justice Case Worker
Shaw Trust —Bedford
- £26,570 - £32,426 a year
- Annual leave
- Employee assistance programme
Specialist Engineer Survey (80365)
Nexans —Milton Keynes
- Remote
- English
- Master's degree
- Bachelor's degree
Talent Acquisition Specialist
SHI International Corporation —Milton Keynes
- Full-time
- Microsoft Excel
- Data analysis skills
- Bachelor's degree
12d
Research Assistant in Human Neuromodulation
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Full-time
- Hybrid work
- Master's degree
- Communication skills
- Annual leave
2d
Studio Coordinator
Jobs In. Fitness —Oxford
- £27,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

participant jobs in silverstone, nth

Tier 1 Technical Support Engineer

Research Assistant (Nutrition)

Dance teacher: Saturday mornings

Tour Guide

Children's Activity Leader

Escape Room Game Host

Trainee Swimming Teacher

Employability & ESOL Teacher - Bedford, Biggleswade, Leighton Buzzard - F2F Delivery

Employer and Participant Engagement Officer

CHILD AND YOUTH PROGRAM ASSISTANT (ENTRY LEVEL)

Community Worker

Activities Coordinator

Freelance In Person Event Host - Northampton, UK

Group Worker: Non-Operational Programmes Facilitator - HMP Woodhill

Programme Facilitator - Bicester (South Central) Outcome in a Day

Justice Case Worker

Specialist Engineer Survey (80365)

Talent Acquisition Specialist

Research Assistant in Human Neuromodulation

Studio Coordinator

I want to receive the latest job alerts for participant in silverstone, nth

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