Dashwood Primary Care Network
Base: Carrington House, HP13 6SL
Salary: From £24,784.50 to £25,500 WTE dependant on experience
Working hours: 22.5 hours per week with the ability to cover core network hours 08:00-18:30
NHS Pension
33 days annual leave inclusive of bank holidays
Employee Assistance Programme 24/7 Support
Do you enjoy working with the wider community and feel passionate about the quality of care and services patients receive? Are you currently working in a healthcare, social care, or support role and looking to take the next step in developing your skills within GP practices?
An exciting opportunity has arisen for a Care Coordinator to join a well-established, growing and committed Primary Care Network (PCN) team. This role will support the delivery of enhanced care and services across the PCN patient population, with a particular focus on vulnerable patients and those living in residential and nursing home settings.
You will join a thriving multidisciplinary team, working alongside GPs, Care Coordinators, Social Prescribing Link Workers and other primary care professionals to deliver high-quality, patient-centred care.
Role Overview
As a Care Coordinator, you will play a key role within the PCN multidisciplinary team (MDT), supporting patients to navigate health and care services and ensuring their needs are met in a coordinated and personalised way. You will work proactively with a defined caseload of patients, their carers, care homes and external agencies to ensure appropriate support is in place and responsive to changing needs.
Key Responsibilities
- Use population health intelligence to proactively identify and support a cohort of patients.
- Act as a key point of contact, advocate and information resource for patients, carers, care teams and community services.
- Maintain regular communication with care homes regarding patient progress.
- Support shared decision-making by helping patients use decision aids and understand their care options.
- Develop and maintain personalised care and support plans (PCSPs) based on what matters to the patient.
- Support patients with appointment management, queries and access to high-quality written or verbal information.
- Visit patients in the community, at home or in care home settings to assess and discuss care needs.
- Support patients to access training, employment opportunities and appropriate benefits where eligible.
- Assess and support patient activation levels using tools such as the Patient Activation Measure.
- Assist with identifying high-risk patients and maintaining workload registers.
- Enable access to self-management education, peer support and wellbeing interventions.
- Coordinate care across health and social care services, working closely with social prescribing and wellbeing teams.
- Make referrals and signpost patients to appropriate services.
- Support MDT coordination, including diary management, meeting organisation and report preparation.
- Liaise across all PCN practices to support effective communication.
- Maintain patient confidentiality and comply with safeguarding, GDPR and organisational policies.
Essential Skills and Experience
- Experience working directly in healthcare, social care or support roles.
- Strong verbal and written communication skills, with a compassionate and patient-centred approach.
- Excellent organisational and time-management skills, with the ability to prioritise and multitask.
- Strong administrative skills with a keen eye for detail.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and digital systems such as Microsoft Teams.
- Ability to analyse, record and report data accurately.
- Understanding of confidentiality, safeguarding and information governance requirements.
This is an excellent opportunity for a motivated and collaborative individual who is passionate about improving patient outcomes and delivering coordinated, holistic care within primary care.
About FedBucks
As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
FedBucks is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment and to uphold the organisation’s safeguarding policies and procedures at all times.
The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.
Pay: £24,784.50-£25,500.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- High Wycombe, Buckinghamshire: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
- Drivers Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
