About Us
The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 22 locations across Kent, Sussex and Essex and around 540 employees covering numerous internationally recognised brands eg Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS.
Description
We are looking to recruit a Head of Business at our JCB Volkswagen Canterbury site in Kent.
Objectives
- Develop a strategy to increase revenue and profit in all areas of the business in accordance with a growth plan
- Formulate retailer policies in compliance with legal and manufacturer guidelines
- Control cash flow, stocks and assets to achieve a satisfactory return on investment
- Ensure the retailer is adequately staffed
- Generate enthusiasm for the Brand Guiding Principles and Brand Values
- Control cash flow, stocks and assets to achieve a satisfactory return on investment
- Ensure the retailer is adequately staffed
- Generate enthusiasm for the Brand Guiding Principles and Brand Values
- Ensure managers and staff are committed to customer satisfaction and process excellence
Measures
- Actuals vs. business plan
- Return on Sales/other profitability measures
- Return on investment
- VQM / retailer audit
- Customer satisfaction (CEM) and customer retention
- Participation in manufacturer/industry programmes and initiatives
Key Tasks
- Develop a strategy to increase revenue and profit in all areas of the business in accordance with a growth plan
- Develop, forecast and revise business plans; determine where improvements can be made and develop action plans in order to achieve ongoing retailer objectives
- Increase market penetration through effective planned marketing to support business growth
- Oversee the implementation of marketing and promotional activities and monitor their success through line managers
- Create and maintain a professional retail image through positive media exposure
Objective:
- Formulate retailer policies in compliance with legal and manufacturer guidelines
- Ensure adherence to brand operating policies and guidelines, including Retail and Wholesale standards
- Ensure all retailer employees and contractors operate within the law at all times
- Review pricing/discounting policies regularly
- Ensure adherence to Health and Safety and Environmental policies and procedures
- Develop and maintain relationships with brand representatives, professional bodies, suppliers, statutory representatives
Objective:
- Control cash flow, stocks and assets to achieve a satisfactory return on investment
- Examine accounts, operating controls and composite figures to monitor performance, plan improvements and allow corrective action to be taken
- Set profit objectives within a specific time scale to ensure a budgeted return on investment
- Maintain stock turnover ratios, ensuring any increase in stock holding generates a sufficient profitable return
- Determine the reason for budget variances, including overruns and underages
- Maintain effective control of expenses in line with budget objectives
Objective:
- Ensure the retailer is adequately staffed
- Recruit suitably qualified and experienced personnel
- Coach and develop job-related skills of managers to support improvement in their performance
- Ensure training needs are met and accurate records kept
- Establish and review salary scales and incentive schemes
Objective:
- Generate enthusiasm for the Brand Guiding Principles and Brand Values
- Develop and maintain an excellent working relationship with all management and staff
- Embody the Brand Guiding Principles and Brand Values in all interactions
- Communicate enthusiasm for the brand to all retailer staff and customers
Objective:
- Ensure managers and staff are committed to customer satisfaction and process excellence
- Ensure departmental managers record transactions accurately and timely onto the management information system
- Regularly review and communicate customer satisfaction results
- Ensure managers communicate customer satisfaction expectations to their staff
- Improve the quality of customer service and retention by enhanced facilities and improved technical skills and processes
Benefits
You will be part of a varied and progressive dealer group with opportunities for progression and development.
We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.
If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.
**Please note only applicants successfully shortlisted for interview will be contacted**
