The Resort Cleaning Supervisor is responsible for coordinating cleaning tasks within their area which could be any area outside of guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation.
The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards.
You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas.
This role also will cover refuse.
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Manage day-to-day cleaning operations across the resort including grounds and venues
- Plan and allocate daily schedules, workloads, and priorities
- Ensure all venues are covered by the right people in the right place at the right time
- Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards
- Coordinate deep cleans, changeovers, and special cleaning projects
- CAFF (clean and fault free) delivery across resorts
- Lead, manage, and motivate cleaning teams
- Manage rotas, attendance, performance, and staff cover
- Support recruitment, induction, training, and ongoing development
- Monitor cleaning standards through regular inspections and audits using Morabo
- Respond promptly to guest feedback, complaints, and service recovery issues
- Work closely and collaborate with other departments to support seamless resort operations
- Drive continuous improvement in cleanliness and presentation standards, addressing any concerns quickly
- Ensure compliance with health and safety legislation, COSHH, and hygiene standards
- Maintain accurate records including risk assessments, cleaning schedules, and audits
- Ensure safe use, storage, and handling of cleaning chemicals and equipment
- Investigate and report accidents, incidents, and near misses in a timely manner
- Control stock levels, ordering, and supplier relationships
- Monitor budgets and control costs while maintaining quality standards
- Ensure equipment is well maintained and fit for purpose
- Support sustainable cleaning practices and waste management initiatives with emphasis on the reduction of general waste into specific and appropriate waste streams
- Promote environmentally responsible use of chemicals, water, and resources
- Assist the Resort Cleaning Manager with people management responsibilities including coaching, supporting and performance management of team.
Flexibility is key in this fast-paced role where you will work a flexible rota of 5 days out of 7 to keep our resort spick and span.
Our Shifts
We operate on a rotational basis with early shifts from 7am to 4pm or 5pm, and mid-shifts from 12pm to 8pm or 9pm.
You will also work late shifts from 4pm until midnight. These late shifts extend until 4am during our exciting Butlins Big Weekenders, which you will only cover on a shared rota so you will not be working every single event.
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
