Centre head Work, Jobs in Skelmersdale, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Team Member
KFC —Skelmersdale
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
4d
Travel Consultant
Trailfinders —Chester
- £44,000 - £49,000 a year
- Sales
Team Member
KFC Skelmersdale - Concourse Shopping Centre —Skelmersdale
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee discount
Quick apply
7d
Cook
KFC —Skelmersdale
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
6d
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
Prison Custody Officer (PCO) - HMP Altcourse
Sodexo —Liverpool
- £31,216.80 - £32,309.39 a year
- Overtime
- Communication skills
- Paid training
Quick apply
RISE Adviser - North West - Secondary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
4d
Achievement Tutor
The Manchester College —Manchester
- £26,344.80 - £37,871.20 a year
- Part-time
- Education
- Annual leave
- Employee assistance programme
8d
Branch Manager
Skipton Building Society —Southport
- Up to £46,000 a year
- Full-time
- Customer service
- IT
- Financial services
- Annual leave
- Employee assistance programme
Football Coach
PS Sports —Formby
- £15 - £40 an hour
- Part-time
- First Aid Certification
- In-person
- Communication skills
Quick apply
Premier League Primary Stars Coordinator, LFC Foundation
Liverpool Football Club —Anfield
- Weekend availability
- English
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Prison Custody Officer (PCO) - HMP Forest Bank
Sodexo —Salford
- £32,863.57 - £34,341.41 a year
- Overtime
- Communication skills
- Paid training
Quick apply
Head of Technology
Individual Restaurants —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hospitality
- Bar
- Azure
Quick apply
5d
Head of Transformation
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
Quick apply
5d
Head of Corporate Psychology
GCHQ —Manchester
- £86,795 - £99,529 a year
- Part-time
- Doctoral degree
- Presentation skills
- Annual leave
Head of Commercial - Digital
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
13d
Private Football Coach - Head Coach
Calculated Performance —Liverpool
- £12.75 - £20.00 an hour
- Part-time
- First Aid Certification
- Driving
- Mentoring
- Employee discount
Quick apply
13d
James Hall & Co - Maintenance Coordinator
James Hall & Co Ltd —Preston
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

centre head jobs in skelmersdale, lan

Head of Customer Experience

Team Member

Travel Consultant

Team Member

Cook

Head of Contract Management

Prison Custody Officer (PCO) - HMP Altcourse

RISE Adviser - North West - Secondary adviser

Achievement Tutor

Branch Manager

Football Coach

Premier League Primary Stars Coordinator, LFC Foundation

Prison Custody Officer (PCO) - HMP Forest Bank

Head of Technology

Head of Transformation

Head of TechOps Delivery

Head of Corporate Psychology

Head of Commercial - Digital

Private Football Coach - Head Coach

James Hall & Co - Maintenance Coordinator

I want to receive the latest job alerts for centre head in skelmersdale, lan

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