Complaint resolution team leader Work, Jobs in Slapton, Bkm (with Salaries)

Complaint Resolution Team Leader
Amplius —Milton Keynes
- £40,404 a year
- Full-time
- Hybrid work
- Leadership
13d
Counter Corruption Administration Specialist
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Data entry
- Annual leave
5d
High Care Production Team Leader
Absolute Taste —Bicester
- Full-time
- Continuous improvement
- Team management
- Training & development
Quick apply
Customer Service Agent
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- CRM software
- Data entry
- Organisational skills
- Free parking
- Work from home
Account Manager
Parfums Christian Dior —Welwyn
- Full-time
- Remote
- Data analysis skills
- Business development
- Analysis skills
General Manager - New Club Opening
Slazenger Padel Clubs —Milton Keynes
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Operations Manager
Normec UK —Watford
- Monday to Friday
- Continuous improvement
- Team management
- No degree
- Free parking
- Employee assistance programme
Front of House Team Leader
Get Golfing CIO —Hatfield
- £24,000 - £26,000 a year
- Weekend availability
- First Aid Certification
- Conflict management
- Mentoring
- Employee discount
- Referral programme
Quick apply
Claims Manager
Gallagher Bassett —Blisworth
- Full-time
- Recruiting
- Leadership
- Communication skills
11d
Performance Manager
CBRE —Hatfield
- Full-time
- Engineering
- Microsoft Office
- University
3d
Full Time Manager
Heavenly Desserts —Biddenham
- £25,000 - £30,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Recruiting
- Store discount
- Employee discount
Quick apply
Advanced Mental Health Practitioner HTT
Berkshire Healthcare NHS Foundation Trust —Maidenhead
- £51,657 - £58,785 a year
- Full-time
- Acute care experience
- Free parking
- Annual leave
18h
Restaurant and Events Supervisor
Escapade —Silverstone
- Full-time
- Bar
- Inventory control
- Computer literacy
Quick apply

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Based on your search for complaint resolution team leader

Complaint Resolution Team Leader
Amplius —Milton Keynes
Ensure all complaint handling meets the Housing Ombudsman's Complaint Handling Code and other regulatory requirements.
£40,404 a year
13d
Customer Service Team Leader
Lucy and Lola Shop —Cambridge
Feed what customers are actually saying back into product, marketing and the website. Experience managing remote or outsourced agents, personalised or made-to-…
£35,000 - £38,000 a year
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complaint resolution team leader jobs near slapton, bkm

Complaint Resolution Team Leader

Amplius -
Milton Keynes

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Job details

Full-time
£40,404 a year
13 days ago

Qualifications

Complaint handling
Leadership

Full job description

Use your complaints experience to deliver a fair and responsive service that makes a real difference. As a Complaint Resolution Team Leader at Amplius, you'll support your team, manage complex complaints, and use customer feedback to improve services while ensuring compliance with the Housing Ombudsman's Complaint Handling Code.

Salary: £40,404 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5pm

Location: Hybrid, with a weekly presence in our Milton Keynes or Rushden office.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Lead, coach, and support a team of Complaint Resolution Officers.
Oversee complaints from start to finish, ensuring fair outcomes and regulatory timescales are met.
Manage complex complaints and work with colleagues and external stakeholders to resolve issues.
Monitor team performance, complete quality checks, and report on key performance measures.
Use complaint trends and customer feedback to drive service improvements.
Ensure all complaint handling meets the Housing Ombudsman's Complaint Handling Code and other regulatory requirements.

What you’ll need to thrive in this role

Experience leading a team in a customer service or complaints environment, ideally within a regulated sector.
Strong knowledge of the Housing Ombudsman's Complaint Handling Code and complaint handling processes.
Experience managing complex complaints and improving service performance.
Excellent communication, coaching, and relationship-building skills.
Strong organisational, analytical, and problem-solving skills with a customer-focused approach.

Important - DBS clearance and the right to work in the UK are essential requirements for this role. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 11 August

Interviews in Milton Keynes: 26 August

Before the face-to-face interviews, shortlisted candidates will be asked to complete a short video interview activity. Candidates will have from 13 to 17 August to complete the activity.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Apply Now

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complaint resolution team leader jobs in slapton, bkm

Complaint Resolution Team Leader

Counter Corruption Administration Specialist

High Care Production Team Leader

Customer Service Agent

Account Manager

General Manager - New Club Opening

Operations Manager

Front of House Team Leader

Claims Manager

Performance Manager

Full Time Manager

Advanced Mental Health Practitioner HTT

Restaurant and Events Supervisor

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