Company Information
Our client is a global leader in medical endoscopy equipment, providing high-quality flexible endoscopes and related equipment to healthcare providers across ENT, gastroenterology, bronchoscopy, and ultrasound specialisms. Their EMEA operation is going through an exciting period of growth, and they are bringing more of their repair capability in-house — reducing reliance on their major repair centre in Bulgaria and investing directly in their Slough workshop.
Our client is proud of its culture: a genuinely close-knit, low-drama team with real camaraderie, an open-door policy from senior leadership, and a "small business feel with big business backing." Their Managing Director is one of the most accessible senior leaders you'll find, and progression isn't just talked about — people are actively supported and pushed into new roles across EMEA. It's not unusual for people to build entire careers there; several of their longest-serving technicians have been with the business for decades.
Role Overview / Job Description
Our client is expanding their in-house workshop team and is looking for Workshop Engineers (Repair Technicians) to join them, with start dates available from July and October.
This is a brand-new role sitting within a stable, well-established team — in the last five years, only one person has left the department. You'll be joining a workshop of 8 technicians, including a Senior Technician with 35 years' tenure who acts as trainer and mentor to the wider team.
Key responsibilities:
- Service, maintenance, repair, and installation of medical endoscopy equipment, including flexible endoscopes, ENT, ultrasound, gastroscopy, and bronchoscopy devices
- Carrying out repairs and testing in line with a structured, grading-based development pathway — starting with minor repairs and testing, and progressing to more complex work as your experience grows
- Testing and quality-checking equipment before it's returned to customers
- Occasional customer contact (typically limited and indirect — via phone, or occasionally email), so a friendly, professional manner is important even though this isn't a customer-facing role day-to-day
- Working closely with other departments, including the warehouse, customer services, and office teams
Working pattern: Core hours are 8am–4pm, with some flexibility available once settled in (e.g. later shifts such as 10am–6pm). This is a workshop-based role — no remote/home working — with on-site parking available.
Reporting line: You'll report into the Service Operations Manager for EMEA (a newly appointed internal hire joining the business on 20th July).
Person Specification
- Genuine passion for fixing and understanding how things work — technical curiosity matters as much as formal qualifications
- Background in a technical, hands-on environment (previous experience working with precision or delicate equipment is a strong plus — some of the endoscopes repaired in this role are just half a centimetre thin, so a steady hand and attention to detail count)
- Mechanical and/or electrical aptitude
- Comfortable working independently and methodically; happy in a workshop setting rather than a highly social, customer-facing role
- Basic level of confidence communicating with customers (phone-based, occasional)
- A team player who fits well into a friendly, easygoing workshop culture
- Degree-level qualifications are a bonus but not essential — relevant hands-on experience is valued just as highly
- Experience level is flexible: our client welcomes both experienced technicians and those newer to the industry who show strong aptitude and motivation
Interview process:
- Stage 1 – Video interview with HR and the outgoing EMEA Director
- Stage 2 – Competency-based questions plus a hands-on bench test with the Senior Technician, following a set of practical instructions
Successful candidates complete a detailed 3-month induction and probation programme, combining training with the Senior Technician, product training, and structured on-the-job workshop training, tracked against a quality-managed checklist.
Package
- Salary: £25,000–£35,000, depending on experience
- Commission: Up to £6,000/year, paid quarterly, linked to individual and business performance
- Performance-related pay: Additional bonus of up to 5% of quarterly salary based on 3 individual objectives
- Annual leave: 25 days rising with service (26 after 1 year, 27 after 2 years), plus bank holidays, with the option to buy up to 30 days
- Pension: Employee contributes from 2%; employer contributes 6%
- Private healthcare: Available after probation, with the option to add family members for a small fee
- Perkbox: Monthly discount points (300 points, reflecting that this role isn't eligible for home working)
- Wellbeing support: Access to BUPA counselling services
- Expenses: Up to £100 towards prescription glasses, plus other prescription costs covered
- Company events: End-of-year party and summer party, including team building
- Genuine progression: Active support for internal movement into other roles across EMEA, including from Workshop to Field Service Engineer
Pay: Up to £35,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Work Location: In person
