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Moxy Crew Member - Front Office

Residence Inn & Moxy Slough -
Slough

Quick apply

Job details

Full-time
2 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Hospitality
Customer service
English
Front desk
Communication skills
Office experience

Full job description

Moxy Front Office Crew Member

Moxy & Residence Inn Slough, SL1 1GZ

Join the Crew!

We can offer you a fantastic opportunity to learn, grow, and develop as the newest member of our Front Office team!

At Vertiq Hospitality Partners, we have a team of dedicated crew members who get to be their true selves while delivering POSITIVELY OUTRAGEOUS service. We put people at the heart of everything we do and are looking to recruit a dynamic, confident, and enthusiastic Moxy Front Office Crew Member for our fabulous Moxy & Residence Inn Slough.

We are the first dual-branded property in Slough – two hotels operating in one building! Residence Inn by Marriott is an extended stay brand where guests stay for longer periods of time, and it is up to us to make them feel at home. All rooms are spacious suites with fully equipped kitchens, giving guests the comfort and flexibility they need during their stay.

At Moxy, we have created a free-spirited place where guests can relax, connect, and enjoy themselves in a vibrant and social atmosphere. The Wi-Fi is speedy, the beds are comfy, and most importantly, the bar is always open and the crew are always on hand to create memorable experiences.

As a Moxy Front Office Crew Member, you will be at the heart of the guest journey. From welcoming guests at check-in to serving drinks at the bar, recommending local hotspots, and ensuring every stay is memorable, no two days will ever be the same.

At Vertiq Hospitality Partners, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. We believe in hiring for attitude and developing talent to create genuine and caring teams who come to work, have fun, and make a difference.

If you have a passion for hospitality, enjoy working with people, and want to deliver memorable guest experiences, then we would love to hear from you.

Your Core Purpose Will Be

Deliver exceptional guest service throughout the guest journey.
Welcome guests with a warm and engaging check-in and check-out experience.
Handle reservations, guest enquiries, and requests efficiently and professionally.
Promote and sell hotel services, room upgrades, food and beverage offerings, and local experiences.
Support the operation of the Moxy Bar, serving drinks and light food offerings when required.
Act as a local expert, providing recommendations and information to guests.
Resolve guest concerns promptly and professionally, ensuring guest satisfaction.
Process payments and maintain accurate guest accounts.
Maintain brand standards and ensure the front office and public areas are presented to the highest standards.
Work collaboratively with all hotel departments to create a seamless guest experience.
Support health, safety, security, and compliance procedures at all times.

What You Should Bring

Previous customer service, hospitality, retail, or front office experience is preferred but not essential.
A positive attitude and passion for delivering outstanding guest experiences.
Excellent communication and interpersonal skills.
A confident and outgoing personality.
Ability to multitask and thrive in a fast-paced environment.
Strong teamwork skills and willingness to support different areas of the hotel.
Flexible approach to shifts, including evenings, weekends, and public holidays.
Fluency in English.

Excellent Company Benefits

Competitive salary and benefits package.
Employee discounts across participating Marriott properties worldwide.
Continuous training and development opportunities.
Career progression opportunities within Vertiq Hospitality Partners.
Free Healthcare Plan.
Employee Assistance Programme.
Recognition and reward programmes.
Company pension scheme.
Meals on duty.
Uniform provided.

Join us at an exciting time as we continue to grow and develop not only our portfolio but also our people. We work hard, celebrate success, and create an environment where everyone can thrive.

This is your opportunity to shine and be part of something great.

If you believe you have what it takes and would like to join our team, we would love to hear from you.

Please apply in writing by email, attaching your CV along with details of your current salary and notice period.

All offers of employment are conditional upon receipt of satisfactory references and proof of eligibility to work in the United Kingdom.

Quick apply

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