Customer service supervisor birmingham Work, Jobs in Smethwick, Wmd (with Salaries)

Supervisor
Mears Group —Birmingham
- Up to £40,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
Retail Supervisor
Deichmann uk —Birmingham
- Up to £13.91 an hour
- Part-time
- Customer service
- Supervising experience
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Administrator
Mears Group —Birmingham
- Up to £28,186.33 a year
- Full-time
- Maths
- Project management
- IT
- Annual leave
- Employee assistance programme
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
Retail Supervisor (20-30 hrs)
Deichmann —Birmingham
- Up to £13.91 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
Reception Supervisor
The Grand Hotel, Birmingham —Birmingham
- £28,000 a year
- Weekend availability
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
2d
Supervisor
Lindt Careers —Birmingham
- Bar
- Analysis skills
- IT
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
SIA Door Supervisor - Birmingham
KBG Security Solutions —Birmingham
- £14.24 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- First Aid Certification
Quick apply
Bar Supervisor
Pasture Birmingham —Birmingham
- £13.30 - £18.10 an hour
- Full-time
- Serving
- Bar
- Kitchen experience
- Employee assistance programme
Quick apply
Security Officer
ISS Facility Services —Birmingham
- £14.39 an hour
- Night shift
- Microsoft Word
- Microsoft Excel
- Customer service
Casual FOH Supervisor
ATG Entertainment Limited —Birmingham
- £13.65 an hour
- Hospitality
- Sales
- Customer service
6d
Food & Beverage Assistant
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £13.45 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
39hr Supervisor, Ladies Footwear,Selfridges Birmingham
Kurt Geiger —Birmingham
- Full-time
- Sales
- Customer service
- Employee discount
Quick apply
Food & Beverage Supervisor
Edgbaston Priory Club —Birmingham
- From £28,288 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Experience Team Member
ATG Entertainment Limited —Birmingham
- £12.71 - £13.01 an hour
- Weekend availability
- IT
Room Attendant
Hotelcare —Birmingham
- £13.20 an hour
- Weekend availability
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
13d
Supervisor - Burger King
Moto —Birmingham
- £27,707 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
4d
Assistant Manager Front of House
Forest of Arden Hotel & Country Club —Birmingham
- £30,385 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
Contract Manager
Mears Group —Birmingham
- Up to £45,000 a year
- Full-time
- Driving
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme

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Supervisor

Mears Group -
Birmingham

Apply Now

Job details

Permanent | Full-time
Up to £40,000 a year

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Driving Licence
Management
Supervising experience
Organisational skills
Communication skills

Full job description

Annual salary: up to £40,000.00

REQ0038555

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Birmingham

Annual salary: up to £40,000.00

Supervisor – Compliance
Location: Birmingham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent 42.5 hours per week

Salary up to £40,000 + company van and fuel card

Join us on our new, exciting contract with Birmingham City Council

Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

About the Role:

We are looking for an experienced Compliance Supervisor to join our team in Birmingham. You will be responsible for overseeing day-to-day compliance activity across tenanted and void domestic properties, ensuring all statutory and regulatory requirements are met safely, on time and to a high standard. This includes supporting the management of compliance processes such as gas, electrical, and other safety programmes, coordinating workloads, reviewing certification and documentation, carrying out quality checks, and providing guidance to operatives and subcontractors.

With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to play a key role in ensuring safety and compliance across our housing stock. We’re looking for someone who is organised, detail-focused and proactive, with a passion for maintaining high standards, driving performance and ensuring full compliance while delivering a positive service for customers and stakeholders.

Duties:

Ensure all compliance works are completed safely, within required timescales, and in line with regulatory and quality standards
Carry out regular site visits and audits to monitor compliance performance, resolve issues, and support continuous improvement
Coordinate resources, operatives, and subcontractors to meet compliance targets and contractual obligations
Manage work schedules, ensuring inspections, servicing, and remedial actions are completed on time
Ensure full compliance with Health & Safety regulations, company procedures, and relevant legislation (e.g. gas and electrical safety standards)
Review certification, documentation, and records to ensure accuracy and full audit compliance
Carry out quality inspections and ensure corrective actions are implemented where required
Identify training needs and support development to maintain competency levels across the team
Enforce HR policies including attendance, conduct, and performance standards
Monitor and manage company assets including vehicles, tools, PPE, and compliance-related equipment
Oversee material usage and ensure cost-effective delivery of compliance works and remedials
Use system reports and dashboards to track compliance performance, risk areas, and service delivery
Act as a key point of contact for residents, ensuring clear communication and resolution of compliance-related queries
Liaise with client representatives, subcontractors, and suppliers to coordinate programme delivery and maintain compliance standards
Support audits, mobilisations, and service improvement initiatives to strengthen compliance performance
Assist with budget control, forecasting, and identifying efficiencies within compliance delivery
Provide cover for other supervisors during absence or peak workload periods
Attend toolbox talks, compliance briefings, training sessions, and company meetings
Ensure all activities reflect company values and maintain a professional, safety-first approach at all times

Role Criteria:

Previous experience in a Compliance Supervisor or similar role within housing or property maintenance
Proven track record of managing, monitoring, and reporting on compliance activities (e.g. gas, electrical, and other statutory requirements)
Experience overseeing compliance programmes within occupied properties, including planned servicing and remedial works
Full, valid UK driving licence
Strong understanding of Health & Safety regulations, including COSHH and relevant compliance legislation (e.g. gas and electrical safety standards)
Working knowledge of compliance systems, certification processes, and audit requirements
Excellent interpersonal and communication skills
Effective people management with the ability to lead, mentor, and develop teams
Strong attention to detail with a focus on accuracy in documentation and compliance records
Customer-focused with a commitment to delivering safe, compliant, and high-quality services
Problem-solving mindset with a proactive, risk-aware approach
Strong planning and organisational skills, with the ability to manage multiple compliance workstreams
Confident decision-making, particularly in relation to compliance risks and prioritisation
Ability to build strong relationships and influence across teams, clients, and stakeholders
IT literate with confident oral and written communication skills

Benefits we can offer you:

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Vehicle and Fuel Card
Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply or to discuss your application further; contact:

Francesca Swan ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

customer service supervisor birmingham jobs in smethwick, wmd

Supervisor

Retail Supervisor

Administrator

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Retail Supervisor (20-30 hrs)

Reception Supervisor

Supervisor

Helpdesk Scheduler

SIA Door Supervisor - Birmingham

Bar Supervisor

Security Officer

Casual FOH Supervisor

Food & Beverage Assistant

39hr Supervisor, Ladies Footwear,Selfridges Birmingham

Food & Beverage Supervisor

Customer Experience Team Member

Room Attendant

Supervisor - Burger King

Assistant Manager Front of House

Contract Manager

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