Debt relief & collection occupations Work, Jobs in Smethwick, Wmd (with Salaries)

Former Tenant and Sundry Debt Officer
Midland Heart —Birmingham
- £31,730 a year
- Full-time
- Communication skills
- Tax experience
- Negotiation
4d
Debt Recovery Executive
Talbots Law Ltd —Brierley Hill
- Up to £30,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Profit sharing
- Health & wellbeing programme
Quick apply
Credit & Collections Analyst
AGCO —Stoneleigh
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
- Employee assistance programme
Credit Control Manager
Rider Levett Bucknall —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Continuous improvement
- Gym membership
Quick apply
2d
Aged Debt Supervisor
Select Engineering —Birmingham
- £20.35 - £26.48 an hour
- Call to connect
- Microsoft Excel
- Microsoft Office
- Analysis skills
11d
Collections Advisor
Lovey —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
Quick apply
Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Collections Specialist
Mondelēz International —Birmingham
- Temporary
- Microsoft Excel
- Microsoft Office
- Analysis skills
Default Risk Account Manager
Cox Automotive —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Travel
- Employee discount
Income & Financial Inclusion Officer
Trident Group —Birmingham
- £32,569.13 - £37,384.00 a year
- Full-time
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
1d
Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
- Annual leave
Credit Control Team Leader
Novuna —Telford
- Up to £39,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
3d
Credit Manager
Macfarlane Group —Coventry
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Free parking
- Annual leave
20h
Financial Support Assistant
OSB Group —Wolverhampton
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Annual leave
Vulnerable Customer Consultant
OSB Group —Wolverhampton
- £27,500 - £31,500 a year
- Full-time
- Communication skills
- Annual leave

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Former Tenant and Sundry Debt Officer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent | Full-time
£31,730 a year
4 days ago

Qualifications

Communication skills
Tax experience
Negotiation

Full job description

We're looking for an experienced Former Tenant and Sundry Debt Officer who thrives in a fast-paced environment. This role is focused on managing all aspects of sundry debt (including court costs and rechargeable repairs), handling account credits and refunds, and providing key council tax administration support, alongside recovering former tenancy debt.

The ideal candidate will be tenacious with a keen eye for detail, balancing empathy and compassion to agree on realistic, sustainable repayment plans while maintaining a proactive approach to maximise overall income recovery.

You'll play a vital role in streamlining our debt management processes, maintaining compliance, and supporting our wider Income function.
Your Day-to-Day Responsibilities

Maximise income across all sundry debt accounts—including garage accounts, rechargeable repairs, and court costs subject to a court order—by negotiating affordable repayment plans.

Investigate accounts with large credit balances to ensure compliance with money laundering regulations, process credit refunds, and prepare write-off requests in line with the Former Tenancy Procedure.

Support the Council Tax Officer with the administration and verification of council tax invoices for timely payment, and liaise directly with Local Authorities to resolve queries and challenge invoices where necessary.

Locate and contact former tenants using a variety of contact methods to negotiate affordable repayment of outstanding debt.

Work collaboratively with external partners, agencies, and internal departments to resolve customer disputes, handle queries, and optimise income collection.

Our Ideal Candidate

Your CV and cover letter will demonstrate the following:
Proven experience of effectively negotiating and collecting sundry debt (including recharges and court costs), as well as knowledge of former tenancy debt recovery procedures.

Experience handling council tax administration within a Social Housing environment, with proven confidence liaising with and challenging Local Authorities and external agencies.

Experience managing financial transactions, with knowledge of anti-money laundering regulations, account credits, and Data Protection Act protocols.

Case management experience, accurate note-taking, and strong communication skills to manage customer and stakeholder expectations effectively.

Who are Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Scroll down below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Cover Letter, showing us that you have what it takes to make a success of the role!

Please note, we're unable to accept applications without a Cover Letter for this role.

We reserve the right to close the application process earlier than the advertised closing date based on the volume/quality of applications received.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

debt relief & collection occupations jobs in smethwick, wmd

Former Tenant and Sundry Debt Officer

Debt Recovery Executive

Credit & Collections Analyst

Credit Control Manager

Aged Debt Supervisor

Collections Advisor

Credit Controller (Client Finance - Birmingham)

Collections Specialist

Default Risk Account Manager

Income & Financial Inclusion Officer

Financial Support Consultant

Credit Control Team Leader

Credit Manager

Financial Support Assistant

Vulnerable Customer Consultant

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