Front office manager Work, Jobs in Smethwick, Wmd (with Salaries)

Senior Operations Manager
The Great Barr Hotel —Birmingham
- £36,000 - £38,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
18h
Receptionist
LAH Property Marketing —Birmingham
- £17,485 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
7d
Front of House Manager
The Elite Venue Selection —Coventry
- Full-time
- Customer service
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
23h
Front Office Manager
Voco St. Johns —Solihull
- From £32,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
5d
Assistant Manager
Five Guys UK —Birmingham
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Catering Manager - Birmingham
14forty —Birmingham
- Organisational skills
- Leadership
5d
Front Office Supervisor
Dalata —Birmingham
- Full-time
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
14d
Corporate Services Team Leader
OSB Group —Wolverhampton
- £33,000 - £35,000 a year
- Full-time
- Management
- Front desk
Front Desk Manager
AC Hotel by Marriott Birmingham NEC and Airport —Birmingham
- Up to £27,551.79 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
Office Manager VA2788
Anabas —Warwick
- £33,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Life insurance
12d
Catering Supervisor
BaxterStorey —Birmingham
- £19,422 a year
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
22h
Receptionist
Forest of Arden Hotel & Country Club —Birmingham
- £13 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
9h
Weekend Receptionist (Cannock)
Cannock Specialist Care Centre —Cannock
- £12.71 an hour
- Part-time
- Administrative experience
- Driving
- Organisational skills
- Free parking
Quick apply
Office Administrator
St John Paul II Multi Academy —Sutton Coldfield
- £24,413 - £26,864 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
6d
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Catering Supervisor
ESS Compass —Lichfield
- £13.53 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
Assistant Manager Front of House
Forest of Arden Hotel & Country Club —Birmingham
- £30,385 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
Marcus by Goldman Sachs, Delivery Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Catering Supervisor
BaxterStorey UK —Birmingham
- £19,422 a year
- Part-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Front Office Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply

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Senior Operations Manager

The Great Barr Hotel
Birmingham

Quick apply

Job details

Full-time
£36,000 - £38,000 a year
18 hours ago

Benefits

On-site parking

Qualifications

Hospitality
Management
Sales
First Aid Certification
Personal Licence
Staff training
Organisational skills
Events management
Leadership
Communication skills
Hotel experience
Hotel management

Full job description

Reports to: Hotel management

Hours: Full-time, including evenings, weekends

Role Purpose

The Senior Operations Manager is responsible for leading the hotel's Food & Beverage and Accommodation operations while also driving the successful coordination and commercial performance of the hotel's events business. This role combines operational leadership with event planning and sales responsibilities, ensuring exceptional guest experiences, profitable operations and the continued growth of weddings, conferences, private events and corporate business.

The successful candidate will oversee Front Office, Housekeeping, Food & Beverage and Maintenance, whilst working proactively to convert enquiries into confirmed business, coordinate events from enquiry through to delivery, and maximise revenue opportunities across all departments.

This is a hands-on leadership role requiring excellent organisational skills, commercial awareness, strong event management experience and a passion for delivering outstanding hospitality.

Key ResponsibilitiesvOperational Leadership

Lead the daily operation of the hotel.
Ensure all departments operate efficiently and deliver consistently high service standards.
Conduct daily operational briefings and department meetings.
Act as Duty Manager w
Resolve guest complaints professionally and efficiently.
Ensure smooth communication between departments.

Food & Beverage Operations

Manage the restaurant, bar, breakfast and event service operations.
Ensure high food and beverage service standards are maintained.
Work closely with the Head Chef to improve efficiency and guest satisfaction.
Monitor food and beverage gross profit margins.
Control stock levels and minimise wastage.
Oversee stock takes and investigate variances.
Ensure menus, pricing and service standards are implemented correctly.
Monitor beverage controls and cash handling procedures.
Drive improvements in restaurant performance and guest experience.

Events Coordination & Sales

Manage the hotel's weddings, conferences, meetings and private events from initial enquiry through to completion.
Respond promptly to event enquiries and prepare quotations and proposals.
Conduct venue show rounds for prospective clients.
Convert enquiries into confirmed bookings, achieving agreed conversion targets.
Liaise with clients to coordinate all event requirements including room layouts, menus, timings and special requests.
Produce detailed function sheets and communicate event requirements to operational departments.
Ensure all events are delivered smoothly and exceed guest expectations.
Build strong relationships with corporate clients, local businesses and event organisers.
Identify opportunities to increase conference, wedding and private event revenue.
Upsell accommodation, food & beverage packages and additional services.
Attend networking events and represent the hotel within the local business community.
Develop sales initiatives and promotional packages.
Monitor event revenue, enquiry levels and conversion performance.
Support marketing activity by providing event content, promotions and seasonal offers.

Accommodation Operations

Manage Front Office and Housekeeping teams.
Ensure bedrooms and public areas consistently meet company standards.
Monitor room turnaround times.
Improve housekeeping productivity.
Ensure reception procedures are followed accurately.
Monitor guest arrival and departure processes.
Work with the Commercial Manager to ensure room allocations maximise revenue opportunities.

Maintenance & Property

Oversee planned and reactive maintenance.
Ensure preventative maintenance schedules are completed.
Monitor contractor performance.
Report capital expenditure requirements.
Ensure hotel presentation remains to a high standard.

Financial Performance

Manage departmental labour budgets.
Produce efficient staff rotas.
Control overtime.
Monitor payroll costs.
Manage departmental expenditure.
Improve operational profitability.
Analyse weekly operational KPIs.
Identify cost-saving opportunities without compromising service quality.

Health, Safety & Compliance

Ensure full compliance with Health & Safety legislation.
Maintain Food Safety standards.
Oversee fire safety procedures.
Ensure all statutory compliance checks are completed.
Monitor accident reporting.
Ensure COSHH procedures are followed.
Maintain licensing compliance.

People Management

Recruit, train and develop departmental managers and team members.
Conduct regular performance reviews.
Manage disciplinary and grievance procedures.
Coach supervisors and department heads.
Promote a positive working culture.
Ensure staffing levels match business demand.

Guest Experience

Drive exceptional guest satisfaction.
Monitor guest feedback across all platforms.
Respond to online reviews where appropriate.
Implement service improvements.
Ensure all departments consistently deliver excellent customer service.

Key Performance Indicators (KPIs)

The Operations Manager will be measured against:

Financial

Departmental payroll %
Food Gross Profit %
Beverage Gross Profit %
Labour productivity
Cost control performance
Budget achievement

Accommodation

Housekeeping productivity
Bedroom quality scores
Check-in efficiency
Check-out efficiency
Guest room defect resolution time

Food & Beverage

Food quality scores
Beverage wastage
Average transaction value
Restaurant guest satisfaction
Stock variance
Mystery guest results

Guest Experience

Guest satisfaction scores
Online review ratings
Complaint resolution times
Repeat guest feedback

Operational

Health & Safety compliance
Audit performance
Maintenance completion rates
Staff turnover
Training completion

Essential Skills & Experience

Minimum 3 years' hotel management experience.
Experience managing both Food & Beverage and Accommodation departments.
Strong leadership and people management skills.
Excellent organisational ability.
Commercial awareness and financial understanding.
Experience managing labour budgets.
Knowledge of hotel PMS systems (Opera experience desirable).
Experience with EPOS systems.
Strong understanding of Health & Safety legislation.
Excellent communication skills.
Ability to work under pressure.

Desirable Experience

Experience within an independent hotel.
Experience managing weddings and conference operations.
Knowledge of hotel revenue principles.
Personal Licence holder.
First Aid at Work qualification.
Fire Marshal qualification.
Food Safety Level 3.

Personal Attributes

We are looking for someone who is:

A visible, hands-on leader.
Calm under pressure.
Highly organised with excellent attention to detail.
Commercially minded and proactive.
Passionate about delivering exceptional guest experiences.
Able to motivate and develop teams.
Confident making operational decisions.
Solutions-focused with a continuous improvement mindset

Pay: £36,000.00-£38,000.00 per year

Benefits:

On-site parking

Experience:

Hotel management: 4 years (required)
Events management: 2 years (required)
opera pms: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in smethwick, wmd

Senior Operations Manager

Receptionist

Front of House Manager

Front Office Manager

Assistant Manager

Catering Manager - Birmingham

Front Office Supervisor

Corporate Services Team Leader

Front Desk Manager

Office Manager VA2788

Catering Supervisor

Receptionist

Weekend Receptionist (Cannock)

Office Administrator

Front Office Team Leader

Catering Supervisor

Assistant Manager Front of House

Marcus by Goldman Sachs, Delivery Team Leader, Analyst, Birmingham

Catering Supervisor

Front Office Assistant

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