support engineer Work, Jobs in smethwick, wmd (with Salaries)

Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
1d
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
12d
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Graduate Engineer: Mechanical
VA Technology Ltd. —Telford
- £29,000 - £32,000 a year
- Full-time
- CAD
- Engineering
- Master's degree
- Life insurance
- Referral programme
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Renewables Service & Repair Engineer
Sureserve —Birmingham
- £42,500 - £44,000 a year
- Monday to Friday
- Customer service
- Time management
Quick apply
ATM and Safe Engineer ( Remote Midlands)
Associated Security Solutions —Telford
- From £34,000 a year
- Overtime
- Customer service
- Maintenance
- Plumbing
- Free parking
Quick apply
Parts Administrator - Birmingham
Regal Gaming Technologies —Birmingham
- £26,506.90 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Warehouse experience
Quick apply
7d
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- Windows
- In-person
14d
Service Desk Engineer
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
14d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Apprentice Gas Engineer
Sureserve —Birmingham
- £8.00 - £12.71 an hour
- Analysis skills
- Annual leave
Quick apply
NOC Engineer
M Group —Birmingham
- 12 hour shift
- Computer networking
- IT
- Communication skills
- Employee discount
3d
AV Installations Engineer
Converge Technology Solutions —Stafford
- £35,000 a year
- Full-time
- Driving
- Travel
(DtP) Technology Engineer
National Highways —Birmingham
- £39,340 - £44,970 a year
- AutoCAD
3d
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Assistant Bridge Engineer
Kier Group —Birmingham
- £32,000 a year
- Full-time
- Engineering
- Maintenance
- Communication skills
Trainee Engineer
RSS Infrastructure —Aston
- Full-time
- Engineering
Quick apply

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Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
Driving
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

The Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in smethwick, wmd

Support Desk Engineer

Service Desk Analyst / IT Support Help Desk Technician

Technical Support Engineer

IT Support Engineer

Associate Applications Support Engineer

Graduate Engineer: Mechanical

Support Desk Engineer

Renewables Service & Repair Engineer

ATM and Safe Engineer ( Remote Midlands)

Parts Administrator - Birmingham

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

Service Desk Engineer

Field Service Administrator

Apprentice Gas Engineer

NOC Engineer

AV Installations Engineer

(DtP) Technology Engineer

Project Technician / Engineer - Midlands

Assistant Bridge Engineer

Trainee Engineer

I want to receive the latest job alerts for support engineer in smethwick, wmd

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