Customer success manager Work, Jobs in Snaresbrook Station (with Salaries)

Strategic Customer Success Partner
HBX Group —London
- Full-time
- Hospitality
- Sales
- English
Customer Success Manager
Uptick —Shoreditch
- £50,000 - £66,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Quick apply
12d
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)
Percepta —Basildon
- £45,000 a year
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Enterprise Customer Success Manager
ScreenCloud —London
- Hybrid work
- Heavy lifting
- Sales
- Analysis skills
- Annual leave
- Flexitime
14d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
10d
Customer Success Manager
Stotles —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Gym membership
Customer Success Manager / Account Manager
Xelix —London
- £47,000 - £80,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Success Manager
Pacera —London
- Full-time
- Bachelor's degree
- Travel
- Accounting
- Work from home
Customer Success Manager, EMEA
HackerOne —London
- £57,000 - £64,000 a year
- Full-time
- Remote
- Project management
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Scaled Customer Success Manager - London
Synthesia —London
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Referral programme
14d
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- Human resources
Customer Success Manager (Law Firms)
iManage —London
- Full-time
- Salesforce
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
11d
Senior Customer Success Manager
EcoOnline —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Salesforce
- Analysis skills
- Project management
Quick apply
5d
Manager, Customer Success (Activation), UK
Mastercard —London
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Sales
13d
Customer Success Operations Manager
Varonis —London
- Marketing
- Master's degree
- Analysis skills

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Strategic Customer Success Partner

HBX Group
London

Apply Now

Job details

Full-time

Qualifications

Hospitality
Sales
English
Change management
Product development
Organisational skills
SaaS
Account management
Communication skills

Full job description

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy

Job Summary

The Customer Success Manager is responsible for driving customer satisfaction, product adoption, retention, and revenue growth across a portfolio of clients. Acting as a trusted advisor, the role ensures customers achieve maximum value from Civitfun's solutions through effective onboarding, proactive relationship management, personalized support, and strategic guidance. By identifying customer needs, resolving issues, promoting best practices, and uncovering expansion opportunities, the Customer Success Manager strengthens client loyalty, improves satisfaction, and contributes to long-term business growth.

Key Responsibilities

Build and maintain strong client relationships, acting as a trusted partner throughout the customer lifecycle.
Drive customer retention and loyalty by delivering consistent value, personalized support, and proactive account management.
Lead onboarding and implementation processes, ensuring a smooth and successful customer experience from day one.
Promote product adoption and engagement through training, best-practice guidance, and ongoing customer education.
Conduct regular client reviews to understand business objectives, demonstrate value delivered, and identify improvement opportunities.
Gather customer feedback and insights to improve the client experience and support product development initiatives.
Collaborate closely with Sales, Product, and Support teams to address customer needs and drive successful outcomes.
Identify and support upselling and expansion opportunities by aligning additional products and services with evolving customer requirements.
Contribute to continuous improvement by documenting processes, sharing best practices, and participating in team reviews and knowledge-sharing initiatives.
Support the achievement of key customer success metrics, including retention, product adoption, customer satisfaction, and Net Promoter Score (NPS).

Skills & Experience

Proven experience in Customer Success, Account Management, Client Services, or a similar customer-facing role.
Strong ability to build trusted relationships and manage stakeholders across different levels of an organization.
Demonstrated success in driving customer retention, adoption, satisfaction, and account growth.
Experience managing customer onboarding, implementation, and change management activities.
Excellent communication, presentation, and interpersonal skills.
Strong problem-solving capabilities with a proactive and customer-centric mindset.
Ability to analyze customer data and translate insights into actionable recommendations.
Experience identifying and supporting upsell, cross-sell, or expansion opportunities.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Collaborative approach with experience working cross-functionally with Sales, Product, and Support teams.
Experience in SaaS, hospitality, travel technology, or a related industry is preferred.
Fluent English communication skills; additional languages are an advantage.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Apply Now

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Strategic Customer Success Partner