Quality assurance associate Work, Jobs in Snodland, Ken (with Salaries)

Customer Journey Support Specialist
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Driving
- Annual leave
10d
Apprentice Paralegal - Data Protection
South East Water —Snodland
- £19,030 a year
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
- Annual leave
2d
Communications Officer
South East Water —Snodland
- £32,938 a year
- Full-time
- Annual leave
Smart Meter Coordinator
South East Water —Snodland
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Annual leave
Wholesale Service Desk Incident Coordinator/Scheduler
South East Water —Snodland
- £31,758 a year
- Weekend availability
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
10d
Mortgage Quality and Compliance Adviser
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Work from home
Quick apply
Bank Medical Secretary
Spire Healthcare —Chatham
- Part-time
- Hospital
- Annual leave
6h
Customer Service Apprentice
South East Water —Snodland
- £19,067.06 - £25,948.87 a year
- Full-time
- Customer service
- Time management
- Annual leave
Assistant Project Manager (MEICA)
South East Water —Snodland
- Up to £42,000 a year
- Full-time
- Engineering
- Project management
- IT
- Annual leave
3d
Asset Planner
South East Water —Snodland
- £32,000 - £45,000 a year
- Full-time
- Data analysis skills
- Project management
- Communication skills
- Annual leave
4d
Civil Engineer
South East Water —Snodland
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Schematics
- Engineering
- Annual leave
Quick apply
1d
CASS Operations and Data Analyst
Financial Conduct Authority —London
- £47,300 - £59,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Data analysis skills
- Annual leave
11d
Graduate Civil Engineer
South East Water —Snodland
- From £27,000 a year
- Full-time
- Civil engineering
- Engineering
- Organisational skills
- Annual leave
Global Talent Associate
Study Group —Stratford
- £32,000 a year
- Full-time
- University
- Bachelor's degree
- Business
Quick apply
8d
Project Engineer
South East Water —Snodland
- Up to £61,000 a year
- Full-time
- Hybrid work
- Engineering
- Driving
- Contracts
- Annual leave
10d
Payments Fraud Data & Insights (Senior Associate)
Financial Conduct Authority —London
- £59,200 - £69,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Communication skills
- Annual leave
4d
Regulatory Trading Venues Supervision Associate
Financial Conduct Authority —London
- £47,300 - £52,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Organisational skills
- Annual leave
7d
Process Scientist
South East Water —Pembury
- £31,733 - £41,930 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Annual leave
8d
Lead Crypto & Tech Policy Associate
Financial Conduct Authority —London
- £77,633 - £88,666 a year
- Full-time
- Hybrid work
- Project management
- Mentoring
- Organisational skills
- Annual leave
14d
Marketing Communications Associate
Servomex —Crowborough
- £30,000 - £35,000 a year
- Full-time
- Marketing
- Social media management
- Organisational skills
- Annual leave

I want to receive the latest job alerts for quality assurance associate in snodland, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Journey Support Specialist

South East Water -
Snodland

Apply Now

Job details

Full-time
Up to £37,000 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
Business processes
Analysis skills
Driving
Customer support
Channel management
Communication skills
A Level

Full job description

Summary:

Are you a natural communicator who loves helping others grow? Do you want to be the driving force behind a smoother, better experience for our customers?

We’re looking for a Customer Journey Support Specialist to join our team in Snodland and help us make a real splash during our Smart Meter rollout.

Whether you’re looking for a role where your expertise truly carries weight, or a technical specialist who enjoys unpicking complex processes, this role is for you.

You’ll be our in-house training expert, bridging the gap between customer feedback and operational excellence. It’s about more than just teaching; it’s about having the autonomy to identify what’s not working and the influence to fix it.

You’ll spend your time shaping how our teams interact with customers, ensuring every meter installation is a positive experience and helping us maintain a top-tier C-MeX position.

Main responsibilities:

Develop and deliver comprehensive training programs for customer-facing teams, focusing on the operational process for meter exchanges, new processes, and best practices for customer interaction, ensuring high-quality, consistent service delivery in the field and over the telephone.
Support the review and detailed process mapping of customer journeys, proactively identifying inefficiencies and pain points. Design and implement agreed core principle and process changes to improve operational efficiency and reduce customer effort.
Understand lessons learnt and continuously review and improve the customer journey.
Systems integration both internally and externally to ensure the customer journeys are providing clear and valuable data outputs and a seamless performance for the future whilst ensuring existing performance levels are maintained.
Actively solicit, capture, and analyse customer feedback via face-to-face, telephone, and written channels. Translate these diverse insights into a prioritised roadmap of actionable initiatives aimed at improving the customer experience and reducing complaint.
Organise and deliver 'pop-up' customer support and advisory sessions at various locations.
Provide on-site face-to-face customer support, including interacting with customers as installation partners fulfil meter exchanges/installations, capturing real-time feedback and resolving issues.
Partner closely with internal teams (e.g., operations, leakage, water efficiency) to ensure process changes and user experience align with the overall customer journey. Ensure robust testing supports process changes through the testing team.
Influence and work with stakeholders to secure buy-in and successful delivery of customer-centric changes.
Define, track, and report on key customer experience and support metrics (e.g., first-contact resolution rate, complaint volume) demonstrating the impact of training and process improvements.

You'll need:
Skills / Qualifications / Experience

Educated to A level standard or equivalent with greater relevant experience.
A qualification in Training/Coaching, Business Analysis, or a related field is desirable.
Proven experience in delivering effective training and coaching to customer-facing teams.
Excellent analytical skills with the ability to gather, synthesise, and translate customer feedback (qualitative and quantitative) into actionable process improvements.
Proficiency with analytics tools (e.g., Survey Monkey, Google Analytics, Mixpanel, Amplitude) and customer feedback platforms.
Exceptional communication, presentation, and interpersonal skills for training, stakeholder engagement, and direct customer interaction.
A deeply empathetic and customer-first mindset, with a passion for problem-solving.
Proactive, adaptable, and able to influence and lead without direct authority.
Demonstrable experience in developing and delivering customer service, operational or process training programs.
Proven experience in mapping, analysing, and improving business processes to enhance customer experience.
Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels.
Experience in coordinating and managing 'pop-up' or mobile support initiatives is advantageous.
Experience with using customer data, insights, and feedback to inform decisions and drive improvements.
Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes.
Experience in utilities, preferably the water industry is advantageous.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

up to £37,000 p.a. (dependent on experience)

Apply Now

Refine Your Search

quality assurance associate jobs in snodland, ken

Customer Journey Support Specialist

Apprentice Paralegal - Data Protection

Communications Officer

Smart Meter Coordinator

Wholesale Service Desk Incident Coordinator/Scheduler

Mortgage Quality and Compliance Adviser

Bank Medical Secretary

Customer Service Apprentice

Assistant Project Manager (MEICA)

Asset Planner

Civil Engineer

CASS Operations and Data Analyst

Graduate Civil Engineer

Global Talent Associate

Project Engineer

Payments Fraud Data & Insights (Senior Associate)

Regulatory Trading Venues Supervision Associate

Process Scientist

Lead Crypto & Tech Policy Associate

Marketing Communications Associate

I want to receive the latest job alerts for quality assurance associate in snodland, ken

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected