Role: SIS Technical Trainer
Business: Office of Public Guardian (OPG)
Location: Birmingham
Grade: EO Executive Officer
Salary: £29,303 - £31,061
Contract Type: Permanent
Minimum Hours: 37 hours full time, 29.6 hours part time minimum
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
This role involves developing and delivering training for staff in the Supervision and Investigations (SIS) business unit. At times the role will also include working with teams across SIS and beyond, plus analysis of quality performance information to inform and prepare training and management reports.
The successful candidate will be part of a team with technical trainers, guidance and complaints officers who are part of and support colleagues across SIS. The role will be based at our Birmingham office, with occasional travel to the Nottingham office to deliver face-to-face training when needed.
Duties and Responsibilities
This role involves designing and delivering training for new and existing staff in the Investigations team in SIS. The training you deliver will support the delivery of an excellent service and support business change. You will work collaboratively with the SIS teams and other internal OPG teams to ensure the training you design, and deliver is of the highest quality.
The successful candidate will have excellent attention to detail, communication skills, and the ability to tailor presentations and materials to meet different learners needs and experiences.
Key Accountabilities:
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Create high-quality, engaging training materials aligned to learning objectives and tailoring learning to individual learning styles.
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Confidently deliver group and one-to-one training to staff, demonstrating subject matter expertise.
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Work with the SIS teams to identify common problems that affect service and areas where additional training may be needed.
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Liaise with colleagues to ensure training requirements are scheduled regularly, accounting for changes in work areas and business demands.
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Adapt to different learning needs, ensuring trainees are understanding and performing to expected standard, altering approach, if necessary, to support trainees needs.
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Provide support to and mentor staff during training and consolidation.
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Coordinate the Learning and Development coordinators and Buddying groups.
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Demonstrate organisational skills - planning long term training and support whilst managing the demands of ad hoc training.
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Have excellent communication skills - liaising with line managers/L&D/other teams, ensuring knowledge of working practices and processes remains up to date, which could include working on live investigations work.
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Work collaboratively with colleagues and wider OPG staff to meet customer service standards and key performance ambitions.
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Identifying areas for improvement or changes needed in the operational technical guidance available to SIS staff.
This is an overview of the role and is not exhaustive. OPG reserves the right to assign other duties commensurate with the Executive Officer grade as required.
Agreed Expectations
The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.
Office attendance is required for the first three months after which hybrid working will be considered with management approval.
All New Starter training is delivered face-to-face, but trainers participate in hybrid working when not delivering training following approval from management.
Skills & Qualifications
Essential Skills
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Experience of writing training materials and delivering high quality training.
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Ability to create and deliver presentations confidently.
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Excellent verbal and written communication skills.
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Ability to lead and motivate a group virtually and face to face.
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Ability to build a positive relationship with team leaders and colleagues.
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Excellent attention to detail, producing high quality work.
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Proficient in standard Microsoft Office packages including Word, Teams, PowerPoint and Excel.
Desirable Skills
The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.
- Lasting Power of Attorney/Enduring Power of Attorney Investigations knowledge and experience
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Lasting Power Attorney process knowledge.
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Knowledge of the Mental Capacity Act and Code of Practice.
Application process
This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:
- Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential and desirable skills required for this role.
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Behaviour statements of no more than 250 words against the following Behaviours, at Level EO
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Communicating and influencing
The sift will be based on the information provided from your personal statement. Please focus on the essential and desirable skills and experience for this role. Use this opportunity to demonstrate your suitability for the role and provide evidence of your experience.
Should a large number of applications be received, an initial sift will be conducted on the lead criteria/Behaviour:
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Communicating and Influencing (Lead)
Interview Process
If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:
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Strengths relevant to the role
The following Behaviours at EO Level:
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Communicating and Influencing (Lead)
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Developing Self and Others
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Working Together
All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview. There will be a merit list kept for 12 months for unsuccessful candidates that have passed the interview.
Reasonable Adjustments
At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.
For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.
If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.
