Automotive customer service Work, Jobs in Solihull, Wmd (with Salaries)

First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
6d
Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
11d
MINI Sales Executive
Sytner MINI Oldbury —Birmingham
- £20,000 a year
- Weekend availability
- Sales
- Customer service
- Employee discount
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Aftersales Executive - Mercedes-Benz
LSH Auto —Birmingham
- £30,387 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
Account Manager (Automotive Retail Software/SaaS)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Sales
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Sales Executive - Mazda
Johnsons Cars —Solihull
- £22,500 a year
- Full-time
- Communication skills
- Employee discount
Aftersales Executive - Mercedes Benz
LSH Auto —Birmingham
- £30,387 a year
- Customer service
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Vehicle Ordering and Operations Assistant Manager
Changan UK R&D Centre —Birmingham
- Full-time
- Sales
- Bachelor's degree
- Organisational skills
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
BMW New Car Sales Executive
Sytner Group —Tamworth
- £20,000 a year
- Weekend availability
- Sales
- Customer service
- Employee discount
11d
Car Sales Executive
Elevata —Hinckley
- £45,000 - £60,000 a year
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick apply
11d
Customer Service & Sales Advisor
Stellantis &You —Birmingham
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
6d
Fleet Customer Care Agent | Stellantis
Calex UK —Coventry
- Up to £28,000 a year
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Annual leave
- Employee discount
3d
Sales Executive - Skoda
Johnsons Cars —Redditch
- £22,500 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee discount
12d
Sales Advisor - Coventry OMODA | Jaecoo
Allen Motor Group —Coventry
- £22,770 - £47,500 a year
- Customer service
- Employee discount
- Referral programme
Car Sales Executive
Carsa Limited —Cannock
- Up to £55,000 a year
- Customer service
- In-person
- Negotiation
- Health & wellbeing programme
- Life insurance
Quick apply
14d

I want to receive the latest job alerts for automotive customer service in solihull, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

automotive customer service jobs near solihull, wmd

First Line Support Consultant

Pinewood.AI -
Solihull

Quick apply

Job details

Full-time
£25,000 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Gym membership

Qualifications

Bachelor's degree
Driving
Customer support
Time management

Full job description

The Opportunity

Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).

As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training.

Your responsibilities will include:

Providing clients with an excellent customer service via phone, email, and webchat.
Diagnosing and finding solutions to customer queries in a timely, professional manner.
Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
Logging and investigating outstanding tickets.
Contributing to and helping to develop Pinewood’s internal knowledge base.
As your knowledge grows, providing support to more junior members of the team.

This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

Requirements

We are looking for a natural people person with an ability to understand the needs of the customer. You'll have an inquisitive mindset with a flair for problem solving.

The ideal candidate will also have:

Strong customer support background either in Retail or Automotive

Strong time management skills with an ability to prioritise your workload.
A strong attention to detail and ability to think outside of the box.
A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
An interest in the IT or Automotive industry.

Desirable

At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable).
Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.

Benefits

A competitive starting salary of £25,000 per annum
5% stakeholder bonus scheme
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Regular 1-2-1s and career development opportunities
Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers – free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Why join Pinewood.AI?

This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you’ll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We’re looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.

Quick apply

Refine Your Search

automotive customer service jobs in solihull, wmd

First Line Support Consultant

Vehicle Booking Agent

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

MINI Sales Executive

Customer Assistance Coordinator - Roadside

Aftersales Executive - Mercedes-Benz

Fleet Delivery Specialist

Account Manager (Automotive Retail Software/SaaS)

BCAL Operations Team Leader (Specialist Logistics)

Sales Executive - Mazda

Aftersales Executive - Mercedes Benz

Vehicle Ordering and Operations Assistant Manager

Customer Claims Specialist

BMW New Car Sales Executive

Car Sales Executive

Customer Service & Sales Advisor

Fleet Customer Care Agent | Stellantis

Sales Executive - Skoda

Sales Advisor - Coventry OMODA | Jaecoo

Car Sales Executive

I want to receive the latest job alerts for automotive customer service in solihull, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected