About Caroline Bramley Boutique
Caroline Bramley Boutique is a premium prom and occasionwear boutique based in the West Midlands, specialising in delivering exceptional, one‑to‑one styling experiences. We are renowned for our highly personalised customer journey and our commitment to quality, attention to detail, and confidence‑building service.
Our boutique offers a high‑end environment with multiple private fitting areas, allowing every customer to enjoy a relaxed, personal, and memorable experience. From the moment a customer walks through our doors, our focus is on making them feel supported, understood, and truly special.
We are passionate about what we do and take great pride in the service we deliver. Helping customers find their dream occasion dress is at the heart of our business, and we are committed to creating unforgettable experiences for every individual we dress.
Role Purpose
The Assistant Boutique Manager plays a key supporting role in the day-to-day running of the boutique, working closely with the Boutique Manager to deliver exceptional customer experiences and strong sales performance.
This is a hands-on, customer-facing role with a strong focus on styling appointments, supporting team performance, and maintaining the high standards expected within a premium retail environment. The Assistant Manager will also step up to lead the boutique in the Manager’s absence.
Key Responsibilities
· Support the Boutique Manager in the daily running of the boutique
· Deliver outstanding one-to-one styling appointments, offering expert advice and building customer confidence
· Drive sales by supporting store targets and maximising every appointment opportunity
· Lead by example in delivering exceptional customer service and a luxury in-store experience
· Assist with team supervision, coaching, and motivating staff to maintain high performance
· Step in to manage the boutique in the absence of the Boutique Manager
· Support rota planning and ensure adequate floor coverage during peak times
· Assist with stock management, including deliveries, organisation, and replenishment
· Maintain impeccable visual merchandising standards in line with brand expectations
· Handle customer enquiries and resolve any issues professionally and efficiently
· Support marketing activity, including appointment follow-ups and social media engagement where required
· Encourage customer loyalty, repeat visits, and positive reviews
Person Specification
Essential Criteria
· Previous retail experience (fashion or premium retail preferred)
· Experience delivering high-end customer service
· Flexible and adaptable, particularly during peak trading periods
· Confident in achieving sales targets and driving performance
· Strong communication and interpersonal skills
Personal Attributes
· Passion for fashion, styling, and delivering exceptional customer experiences
· Professional, approachable, and aligned with luxury brand values
· Highly reliable, proactive, and able to work independently when required
Desirable
· Previous supervisory or keyholder experience
· Experience in styling, fashion, or occasionwear
What We Offer
· £13.00 p/h plus uncapped commission
· High earning potential for strong performers
· Supportive and growing boutique business
· A fun, fashion-focused, and customer-led working environment
· Exposure to UK and international fashion buying events as part of brand growth and development
· Clear pathway to progress into a Boutique Manager role
Location & Working Pattern
· Knowle / Stratford/ Birmingham / Coventry
· Wednesdays, Thursday including weekends
· Required to work during school holidays
· Flexibility to increase hours during peak trading periods
· Expected hours of working are up to 40 hours per week (can be discussed at interview stage)
Interest
If you are looking to progress into an assistant manager position and are passionate about customer experience, sales, and fashion, we would love to hear from you. Please email me your CV at [email protected]
Pay: From £15.00 per hour
Benefits:
Work Location: In person
