Business analyst servicenow Work, Jobs in Solihull, Wmd (with Salaries)

Business Analyst - Servicenow
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Azure
- Analysis skills
- Presentation skills
8d
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
12d
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Incident Analyst
Driver and Vehicle Standards Agency —Birmingham
- £30,485 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
2d
Reporting Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
5d
User Experience Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
5d
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
HR Systems Analyst
Amtis —Chelmsley Wood
- £35,000 - £37,000 a year
- Full-time
- Oracle
- IT
- In-person
- Work from home
- Life insurance
Quick apply
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Senior ServiceNow Developer
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- JavaScript
- Scripting
- Agile
- Employee discount
8d
Bill to Cash Project Support
Rentokil Initial Group —Dudley
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Travel
- Free parking
- Employee assistance programme
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9d
ServiceNow Senior Solution Architect
KPMG —Birmingham
- Full-time
- JavaScript
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- Agile
1d
Corporate Planning & Management, Product Owner - Procurement Customer Journey, Associate, Birmingham
Goldman Sachs —Birmingham
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- Employee assistance programme
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Business Analyst - Servicenow

Government Property Agency
Birmingham

Apply Now

Job details

Permanent | Full-time
£42,450 - £46,636 a year
8 days ago

Benefits

Company pension
Childcare

Qualifications

Jira
Azure
Business analysis
Visio
Analysis skills
Presentation skills
Bachelor's degree
User acceptance testing
Scripting
Certified Scrum Master
ServiceNow
Test cases
Communication skills

Full job description

Details

Reference number

463989

Salary

£42,450 - £46,636

GPA is also committed to recognising and rewarding where our staff hold the Gold Standard accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

GPA SEO National

Contract type

Permanent

Business area

GPA - Chief Operating Office

Type of role

Digital
Project Delivery

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon

About the job

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the governments office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK His Majestys Government we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

Striving for excellence - We always aim to deliver great results
Empowering through respect - We insist on fair treatment for all, always
Acting with integrity - We consistently do the right thing
Succeeding together - We rely on each other to achieve success

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.

We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Job description

Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end‑to‑end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNows built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self‑service experiences.

Working in a fast‑paced, high‑stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department.

As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules:

Human Resources Service Delivery (HRSD)
Customer Service Management (CSM)
IT Service Management (ITSM)
Configuration Management Database (CMDB)
Common Service Data Model (CSDM)
IT Operations Management (ITOM)
Business Continuity Management (BCM)
Governance, Risk & Compliance (GRC)
Software Asset Management (SAM)
Strategic Portfolio Management (SPM)
ServiceNow Mobile App
ServiceNow AI (Gen AI & Agentic AI)
ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems

Business Analysis

Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers.
Produce key artefacts including:
Business Requirements Documents (BRDs) with functional and non-functional requirements
End-to-end process maps and data flow diagrams
User personas and user journey maps
Use cases and detailed user stories with acceptance criteria
Requirements traceability matrix
Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives.

Business Process Improvement

Create as-is and to-be process maps for workflows to be automated in ServiceNow.
Identify opportunities for process optimisation, automation, and self-service enablement.
Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency.

Requirements Definition & Management

Define, manage, and validate requirements throughout the project lifecycle.
Maintain clear requirements traceability from business needs through to delivered features and test scenarios.
Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements.

Change Implementation Planning & Management

Contribute to the planning and execution of ServiceNow rollouts and upgrades.
Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure).
Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption.

Stakeholder Relationship Management

Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers.
Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress.
Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions.

Organisational Change Management

Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts.
Develop communication materials, training content, and guidance to drive adoption of new processes and tools.
Champion a user-centred approach, ensuring accessibility and inclusion in service design.

Testing

Define and document test scenarios, test cases, and UAT scripts linked directly to requirements.
Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality.
Support defect triage and ensure that delivered solutions meet business and compliance needs.

Person specification

Essential criteria:

ServiceNow Expertise:
Experience as a Business Analyst or Functional Consultant leading multi‑module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM).
Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment.
Analytical & Communication Skills:
Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels.
Strong facilitation skills leading collaborative design sessions, de‑risking through early prototyping, and guiding user acceptance testing.
Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases).
UK Government Background (Preferred):
Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements.
Technical Aptitude:
Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps).
Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams.
Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Changing and Improving
Communicating and Influencing
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Customer Perspective
Commercial Accumen
Property Market Knowledge
Innovation

Benefits

Alongside your salary of £42,450, Government Property Agency contributes £12,297 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

How to Apply: To apply for this role please use the below link.

https://www.michaelpage.co.uk/job-detail/business-analyst-servicenow-seo/ref/jn-052026-7023978

Sift

The sift is due to take place week commencing 8th June 2026.

As part of the application process, you will be asked to include a CV.

Further details around what this will entail are listed on the application form.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact [email protected] to discuss prior to submitting your application.

At interview, applicants will be scored against 4 behaviours - Seeing the Big Picture, Changing & Improving, Communicating and Influencing and Delivering at Pace.

Interview questions will be a blend of Behaviour, Experience, Technical (core skill).

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

New entrants are expected to join on the minimum of the pay band.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Matt Van Rossi
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information