Line support engineer Work, Jobs in Solihull, Wmd (with Salaries)

3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
1d
Manufacturing services systems engineer
Rolls-Royce —Solihull
- Full-time
- IT
1d
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
10d
Trainee Engineer
RSS Infrastructure —Aston
- Full-time
- Engineering
Quick apply
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
3D Digital Biomedical Engineer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
1d
PAT Testing Engineer Solihull
JR PAT Testing —Solihull
- Part-time
- Travel
- Flexible schedule
NOC Engineer
M Group —Birmingham
- 12 hour shift
- Computer networking
- IT
- Communication skills
- Employee discount
2d
Quality Engineer
Corza Medical —Solihull
- Full-time
- Engineering
- Communication skills
Site Technician
BAM UK & Ireland —Solihull
- £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
3d
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Service Engineer
wavenet —Solihull
- Full-time
- Customer service
- Travel
- IT
Quick apply
Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Quality Engineer
Lear Corporation —Coventry
- Microsoft Powerpoint
- Engineering
- Microsoft Office
Junior SOC Engineer
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
Program Management Support - Construction/Infrastructure
Contechs Consulting Limited —Solihull
- Up to £41.50 an hour
- Project management
- No degree
- Organisational skills
IT Engineer
ALP Nuneaton —Nuneaton
- £25,773 - £30,000 a year
- Full-time
- Travel
- IT
- In-person
Quick apply
3d
Air Engineer
Concept Environmental Solutions —Birmingham
- £28,000 - £32,000 a year
- Overtime
- Microsoft Office
Quick apply
7h

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line support engineer jobs near solihull, wmd

3rd Line Support Engineer

wavenet -
Solihull

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

TCP
Azure
Windows
Firewall
DHCP
Virtualisation
IT support
DNS
VMWare
TCP/IP
Root cause analysis
Active Directory
Intune
VPN

Full job description

Company Description

Wavenet is a UK‑based managed services provider delivering IT, cybersecurity, communications and connectivity solutions that evolve with our customers’ businesses.

Since 2000, we’ve helped organisations stay connected, secure and productive. We don’t just solve today’s problems — we design solutions that stand the test of time. By staying ahead of the technology curve, we give our customers confidence that their IT environment is ready for whatever comes next.

Customer success is at the heart of everything we do. We pride ourselves on delivering exceptional service, acting as a trusted extension of our customers’ teams and consistently providing a high‑quality, reliable customer experience.

Job Description

As a Senior Support Engineer, you’ll act as the final technical escalation point for complex incidents and problems. This is a true 3rd line role — you’ll be responsible for deep technical investigation, root cause analysis and driving permanent fixes, not just quick workarounds.

You’ll work across modern on‑prem, virtualised and cloud environments, supporting customers with a broad range of technologies. You’ll also play a key role in mentoring colleagues, improving service quality, and helping shape how we deliver support.

This role is based at our Solihull head office.

What You’ll Be Doing

Acting as the technical escalation point for 1st and 2nd line engineers
Owning and resolving complex incidents and problems through to completion
Providing expert support via tickets, telephone, email and remote access
Performing in‑depth troubleshooting across infrastructure, cloud and EUC platforms
Carrying out root cause analysis and recommending long‑term improvements
Managing and prioritising multiple issues while working within SLA commitments
Monitoring and responding to alerts generated by remote monitoring tools
Maintaining accurate documentation, knowledge articles and customer records
Identifying opportunities to reduce recurring incidents and improve service delivery
Supporting continuous improvement initiatives across tools, processes and standards

Communicating clearly with customers, translating technical detail into business‑friendly language

Qualifications

You’ll be an experienced support professional with a strong technical background and the confidence to take ownership of challenging issues.

Essential experience includes:

Proven experience in a senior / 3rd line IT support role, ideally within an MSP environment
Windows desktop and server operating systems
Microsoft 365 administration (Exchange Online, Intune, Entra ID/Azure AD)
Server administration (Active Directory, Group Policy, core infrastructure services)
Networking fundamentals: TCP/IP, DNS, DHCP, VLANs and VPN technologies
Firewalls, switches and general network devices
Virtualisation technologies (VMware, Hyper‑V or similar)
Microsoft Azure, including virtual desktops (AVD/WVD)
Citrix environments

Desirable (but not essential):

Experience with security tooling or security‑focused troubleshooting
Exposure to automation, scripting or infrastructure‑as‑code concepts
Mentoring or coaching junior engineers

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

line support engineer jobs in solihull, wmd

3rd Line Support Engineer

1st Line NOC Engineer

Manufacturing services systems engineer

IT Support Engineer

Trainee Engineer

APS Engineer

3D Digital Biomedical Engineer

PAT Testing Engineer Solihull

NOC Engineer

Quality Engineer

Site Technician

Project Technician / Engineer - Midlands

3rd Line Engineer - Support

Service Engineer

Support Desk Engineer

Quality Engineer

Junior SOC Engineer

Program Management Support - Construction/Infrastructure

IT Engineer

Air Engineer

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