service delivery manager Work, Jobs in solihull, wmd (with Salaries)

Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
11d
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
11d
Service Manager
Shaw Trust —Birmingham
- £45,510 - £53,712 a year
- Remote
- Travel
- Annual leave
- Employee assistance programme
6d
Office Manager
Emixa —Solihull
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
3d
Operations Support Manager
CitySprint —Birmingham
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
4d
Service Delivery Manager
Intercity Technology —Birmingham
- IT
- Employee assistance programme
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Front of House Manager
The Forest Hotel, Bar and Restaurant —Solihull
- £28,000 - £32,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
12d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
3d
High Growth Service Manager
WMGC —Coventry
- £85,000 a year
- Hybrid work
Assistant Manager
Five Guys UK —Solihull
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Postperson with Driving
Royal Mail Group —Birmingham
- Full-time
- Employee discount
2d
Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
4d
Supervisor (16 hours) - Solihull, Søstrene Grene
Sostrene Grene —Solihull
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
6d
Supervisor
Lindt Careers —Birmingham
- Bar
- Analysis skills
- IT
Project Manager
McCann Worldgroup Deutschland GmbH —Solihull
- Full-time
3d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Project Manager
Correla —Solihull
- £60,000 a year
- Project management
- Annual leave
5d
Shift Manager (Evenings)
Greggs —Birmingham
- £14.50 an hour
- Supervising experience
- Employee discount
Quick apply
8d

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Service Delivery Manager

Convergence Group -
Solihull

Quick apply

Job details

Full-time
£40,000 - £60,000 a year
11 days ago

Benefits

Company pension

Qualifications

Customer service
LAN
B2B
Telecommunication
ServiceNow
IT
Communication skills
Time management

Full job description

At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do as our Service Delivery Manager

You will act as the voice of the customer within Convergence Group.
Lead service performance reviews and drive Service Improvement Plans when needed.
Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls to build stronger relationships, boost satisfaction, and drive growth effortlessly.
Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement.
Conduct regular customer pulse surveys and in-depth quarterly reviews to measure service quality, understand customer perception, and identify opportunities for continuous improvement.
Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high.
Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities - driving more value for customers while strengthening partnerships!

What we’re looking for

5+ years’ experience in a customer service role managing B2B customer relationships in IT, Telecoms, or Infrastructure
Experience of managing customer service in the delivery of Lan, Wan, Wifi or Security solutions
Strong emotional intelligence to build meaningful and successful relationships
Experience as a customer advocate and internal champion
Proven track record in customer satisfaction, reporting and service improvement planning
Excellent verbal and written communication skills – you make complex things simple
Proficiency in Zoho CRM, and ServiceNow (or similar tools)
Strong time management and organisation skills to juggle multiple priorities
Ability to pass BPSS and other clearances

What you’ll get

Salary: £40,000 - £60,000 for experienced A-players
Time off: 33 days holiday (including bank holidays)
Benefits: Private medical, enhanced pension, income protection & life assurance
Hybrid working: 3 days a week in Solihull office & flexible core hours
Dog-friendly office – yes, really!

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you’re driven, customer-focused, and ready to take your service delivery career to new heights, apply now and be part of a company that’s redefining connectivity solutions!

Quick apply

Refine Your Search

service delivery manager jobs in solihull, wmd

Service Delivery Manager

Customer Service Delivery Manager

Operations Planning & Delivery Manager

Service Manager

Office Manager

Operations Support Manager

Service Delivery Manager

Hygiene Manager

Front of House Manager

Service Delivery Manager

High Growth Service Manager

Assistant Manager

Postperson with Driving

Service Delivery Manager

Supervisor (16 hours) - Solihull, Søstrene Grene

Supervisor

Project Manager

General Manager- Birmingham City FC

Project Manager

Shift Manager (Evenings)

I want to receive the latest job alerts for service delivery manager in solihull, wmd

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