Customer service supervisor Work, Jobs in Solihull (with Salaries)

Assistant Store Manager
Mountain Warehouse —Solihull
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Administrator Team Leader
Bupa —Solihull
- Up to £33,600 a year
- Full-time
- Computer literacy
- Microsoft Office
- Leadership
- Life insurance
- Referral programme
Quick apply
2d
Customer Service Supervisor - Coventry
Volvo Group —Coventry
- Monday to Friday
- Computer literacy
- Hotel
- Supervising experience
- Employee discount
9d
Retail Supervisor - Full Time
Farmfoods —Yardley
- £13.61 an hour
- Overtime
- Customer service
- Team management
- Retail management
- Annual leave
- Employee discount
Quick apply
5d
Sr. Supervisor Customer Success
Align Technology —Birmingham
- Full-time
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
Retail Assistant Manager
Farmfoods —Birmingham
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
13d
Floating Parts Supervisor
Johnsons Cars —Birmingham
- £28,700 - £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Apprentice Retail Supervisor
Farmfoods —Rubery
- £13.61 an hour
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee discount
Quick apply
Admin Team Leader
Eurest —Solihull
- £14.36 an hour
- Full-time
- Customer service
- Cooking
- Supervising experience
Parts Supervisor - Volkswagen
Johnsons Cars —Wolverhampton
- £28,700 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Supervisor (Full-Time)
Pandora Jewelry —Birmingham
- £14.80 an hour
- Full-time
- Customer service
- Communication skills
- Employee discount
11d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- English
- Team management
- Communication skills
Sales Supervisor - Maternity Cover
Michael Kors —Birmingham
- £26,000 - £41,500 a year
- Full-time
- English
- Organisational skills
- Annual leave
- Employee assistance programme
Production Supervisor / Sales / Jewellery Maker
Sterling-K Ltd —Birmingham
- From £12.71 an hour
- Full-time
- Business development
- Planograms
- Team management
Quick apply
Supervisor/Manager Part-Time
Claire's —Sutton Coldfield
- Part-time
- Sales
- Customer service
- POS
- Employee discount
Supervisor
The White Company —Birmingham
- Mentoring
- Training & development
- Leadership
- Employee discount
Retail Assistant Sales Manager
Acorns Children's Hospice —Chelmsley Wood
- £30,030 a year
- Weekend availability
- Hospice
- Retail management
- Leadership
- Employee discount
- Gym membership
Shift Manager
GXO Logistics —Tamworth
- Up to £43,938 a year
- Full-time
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme

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Assistant Store Manager

Mountain Warehouse -
Solihull

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Operations management
Customer service
Retail team management
Store management
Customer interaction
Training & development
Stock replenishment
Loss prevention
Retail management
Team motivation leadership

Full job description

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development:

Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
Drive training and development, empowering your team to excel and grow.
Communicate clearly and transparently, ensuring alignment and trust across the team.
Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

Support in meeting and exceeding sales targets, driving profitability through effective strategies.
Monitor key performance indicators (KPIs) to track and sustain store success.
Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience:

Lead by example in delivering exceptional customer service at every opportunity.
Address customer feedback promptly, ensuring satisfaction and brand loyalty.
Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We would like to meet someone who is

Passionate about creating outstanding customer experiences.
An inspiring leader with a proven track record in retail management.
A clear and confident communicator, able to engage with colleagues and customers alike.
Results-driven, with a sharp focus on achieving goals and meeting targets.
Approachable, supportive, and trustworthy—a natural team player.
Energetic and proactive, with a determination to see tasks through to completion.
Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's in it for you

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
1 weekend off per month, with 28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDXMAS

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

Refine Your Search

customer service supervisor jobs in solihull

Assistant Store Manager

Administrator Team Leader

Customer Service Supervisor - Coventry

Retail Supervisor - Full Time

Sr. Supervisor Customer Success

Retail Assistant Manager

Floating Parts Supervisor

Customer Service Team Leader

Apprentice Retail Supervisor

Admin Team Leader

Parts Supervisor - Volkswagen

Supervisor (Full-Time)

Helpdesk Team Leader

Operations Supervisor, Quick Commerce

Sales Supervisor - Maternity Cover

Production Supervisor / Sales / Jewellery Maker

Supervisor/Manager Part-Time

Supervisor

Retail Assistant Sales Manager

Shift Manager

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