handler Work, Jobs in solihull b93 (with Salaries)

Final Review Case Handler
Platform Housing —Birmingham
- Up to £45,492 a year
- Remote
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
8d
Material Handler
WHS Plastics —Birmingham
- Full-time
- Warehouse experience
- Communication skills
Quick apply
3d
Customer Account Handler
Cleveland Cable Co Ltd —Sutton Coldfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
Call Handler & Appointment Setter – Solar & Battery Sector
Actismart —Coseley
- £24,420 - £49,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Work from home
Quick apply
14d
Material Handler
ElringKlinger —Leamington Spa
- Profit sharing
- Employee discount
Account Handler
NFU Mutual Agency —Coventry
- Full-time
- IT
- Communication skills
1d
Customer Care Manager ( Complaints Handler ) Part or Full Time
Warwick Nub News —Warwick
- £30,000 a year
6d
Account Handler
Warwick Nub News —Warwick
- Weekend availability
- Hybrid work
Handler Team Leader
Apleona —Atherstone
- £28,966.39 a year
- Customer service
- Supervising experience
- Leadership
- Annual leave
1d
Administrator- Account Handler
Athena Worksufaces Ltd —Worcester
- From £26,624 a year
- Monday to Friday
- Microsoft Powerpoint
- Customer service
- Salesforce
Quick apply
Lead File Handler - Military Disease
Keoghs —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Quick apply
Contact Centre Call Handler
Livity Life —Worcester
- £26,523.22 - £26,523.23 a year
- Rotating shift
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
1d
Insurance Account Handler
Gallagher —Brierley Hill
- Up to £36,000 a year
- Full-time
- Communication skills
- Free parking
- Life insurance
Quick apply
Professional Indemnity Claims Handler
Kennedys Law - UK —Birmingham
- Full-time
- Organisational skills
- Communication skills
Senior Claims Handler - Corporate & Commercial
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Assistant Account Handler - Corporate & Commercial
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
Claims Manager
National Highways —Birmingham
- £20,000 - £50,000 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Communication skills
2d
Corporate Account Handler - Corporate & Commercial
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Handler
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Dog Handler / Driver - part time / Holiday cover /sickness cover
Noah's Ark Environmental Services —Cannock
- From £20 an hour
- Temporary
- Microsoft Excel
- Customer service
- English
Quick apply

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Final Review Case Handler

Platform Housing -
Birmingham

Apply Now

Job details

Fixed term contract
Up to £45,492 a year
8 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Car scheme

Qualifications

Driving Licence
Complaint handling
Microsoft Office
Analysis skills

Full job description

Salary: Up to £45,492

Location: Home-based with weekly travel to office

Basis: Full-Time, Fixed Term until September 2027

Are you an experienced complaints professional with strong regulatory knowledge and a passion for getting things right for customers?

We're launching a brand-new Final Stage Complaints Team and are looking for a Final Stage Complaint Handler to join us.

This is an exciting opportunity to be part of a new specialist team focused on managing high-level, complex and escalated complaints, including those referred to our Board, Executive Team and the Housing Ombudsman Service.

If you thrive on investigating complex cases, writing detailed responses and driving learning from complaints, we'd love to hear from you.

This role is on a fixed-term contract until September 2027 .

What could you be doing?

As a Final Stage Complaint Handler, you will:

Take ownership of high-level and escalated complaints from initial assessment through to final resolution.

Manage complex cases referred to Board and Executive level.

Act as an expert in the Housing Ombudsman Complaint Handling Code.

Liaise directly with the Housing Ombudsman Service, Councillors and MPs.

Produce detailed, comprehensive written responses that clearly explain findings and proposed resolutions.

Identify root causes, trends and learning outcomes from complaints.

Work closely with Heads of Service and Senior Leaders to mitigate risk and improve services.
Produce performance reports and contribute to organisational learning.

You'll play a vital role in ensuring our final stage complaint handling is robust, fair, compliant and customer-focused, helping us strengthen governance while improving outcomes for our customers.

What are we looking for from you?

We're looking for experienced complaint handlers who are confident working in a regulated environment.

You will have:

Experience in a senior complaint handling role.

Strong working knowledge of the Housing Ombudsman Complaint Handling Code.

Experience managing complex and executive-level complaints.

Experience working within a highly regulated environment.

Excellent written skills, with the ability to produce detailed, balanced and risk-aware responses.

Strong analytical skills and the ability to identify trends and learning.

Confidence influencing colleagues and working with senior stakeholders.

A calm, professional approach when handling sensitive and challenging situations.

High levels of IT literacy, particularly in Microsoft Office.

Driving license and use of your own vehicle.

You'll be proactive, resilient and committed to delivering high-quality outcomes that build trust with customers.

Why Join Us?

This is a unique opportunity to join a newly established team at a pivotal time. You'll help shape how we manage final stage complaints, embed learning and strengthen compliance across Platform.

With a new team in place now is an exciting time to be part of this new chapter.

If you're ready to make a real impact and help drive service improvement at the highest level, click Apply Now

What are some of our great benefits?

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more

Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

Learning and Development opportunities

Salary sacrifice electric vehicle scheme

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

For more information, please refer to the full Job Description for Final Review Case Handler or contact [email protected].

We encourage early applications as we may close the advert sooner if we receive a high volume of interest.

Apply Now

Refine Your Search

handler jobs in solihull b93

Final Review Case Handler

Material Handler

Customer Account Handler

Call Handler & Appointment Setter – Solar & Battery Sector

Material Handler

Account Handler

Customer Care Manager ( Complaints Handler ) Part or Full Time

Account Handler

Handler Team Leader

Administrator- Account Handler

Lead File Handler - Military Disease

Contact Centre Call Handler

Insurance Account Handler

Professional Indemnity Claims Handler

Senior Claims Handler - Corporate & Commercial

Assistant Account Handler - Corporate & Commercial

Claims Manager

Corporate Account Handler - Corporate & Commercial

Handler

Dog Handler / Driver - part time / Holiday cover /sickness cover

I want to receive the latest job alerts for handler in solihull b93

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