1st line support Work, Jobs in Somerton, Oxf (with Salaries)

1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
18h
Prisoner Escort and Driver
Serco Plc —Buckingham
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
Procurement Officer
UK Research and Innovation —Didcot
- £37,841 a year
- Full-time
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
8d
Network Operations Centre (NOC) Engineer
Gigaclear —Abingdon
- £26,000 - £28,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
14d
Healthcare Assistant - North Cotswolds Hospital
Gloucestershire Health and Care NHS Foundation Trust —Moreton-In-Marsh
- £25,272 - £27,476 a year
- Full-time
- Hospital
- No experience needed
- Patient care
10d
IT Support Technician
Haas F1 Team —Banbury
- Weekend availability
- Microsoft Outlook
- Windows
- No degree
Quick apply
8d
Business Support Assistant - Adults Services
Milton-Keynes-Council —Milton Keynes
- £19,836 - £28,142 a year
- Microsoft Powerpoint
- Customer service
- IT
- Annual leave
- Employee discount
21h
Team Leader
DHL —Milton Keynes
- £28,141.66 a year
- Computer literacy
- Supervising experience
- Free parking
- Annual leave
Senior IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Microsoft Outlook
- English
- Windows
1d
Club Physio
Oxford Quins RFC —Oxford
- £700 - £900 a month
- Part-time
- Bachelor's degree
- Patient care
- In-person
Quick apply
4d
People Operations Generalist (Hybrid, Oxford UK)
Deciphex —Oxford
- Full-time
- Hybrid work
- IT
- Business
Quick apply
Cover Supervisor
GLF Schools —Didcot
- £19,417 - £25,001 a year
- Temporary
- Classroom experience
- School
- Teaching
9d
Outdoor Learning Leader - Maternity Cover
The Parks Trust —Milton Keynes
- £27,500 - £29,000 a year
- Driving
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
IT Support Engineer (6-month contract)
M3EU —Abingdon
- Hybrid work
- Azure
- Windows
- Microsoft Office
Quick apply
Inspection & Maintenance Engineer
KOMPAN —Milton Keynes
- Remote
- Customer service
- Maintenance
- Microsoft Office
1d
Senior Physiotherapist- Community Hospital Inpatients
Gloucestershire Health and Care NHS Foundation Trust —Moreton-In-Marsh
- £39,959 - £48,117 a year
- Full-time
2d

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1st line Support Engineer

Ekco -
Milton Keynes

Quick apply

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Azure
Microsoft Office
Mobile device management
Active Directory
Intune
Time management

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

Day-to-day at Ekco:

As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied environments and technologies you will be supporting. You will receive training to support your growth, with a view to progression as you increase your knowledge and standing within the team.

This role is pitched at a level where engineers should be able to resolve above 70% of the tickets coming into the business, which means you’ll be given the freedom and trust to work on every technology that our clients own.

While we hold technical skills in high regard, we are always looking for someone who can bring a can-do attitude and a willingness to improve and learn.

What you’ll be responsible for:

Remote customer support, where you will perform various support tasks(not exhaustive);
- Device Troubleshooting (Desktop/Laptop/Mobile)
- Active Directory / Exchange / Office 365
- Printer Troubleshooting/Configuration
- Network Troubleshooting (Server, Switching)
Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets
Accountable for your own personal ticket queue, ensuring that all tickets are updated and closed in a timely fashion
Supporting the progression of 1st Line/Apprentice engineers within the team

Essential Qualities:

Experience in supporting;
- Device Troubleshooting (PC/Laptop/MAC/Mobile)
- Active Directory / Exchange / Group Policy / InTune
- Microsoft 365 / Azure / MDM
- Networking
Customer centric with great people skills
Proactive and positive approach to problem solving and client interaction

Desirable:

Experience of virtualised Microsoft environments
Experience with Egnyte for file storage
Microsoft Terminal Services/RDP to support level

Personal Qualities:

Takes pride in providing a high level of service
Regularly going above and beyond
Strong attention to detail
Ability to work under pressure and handle difficult situations
Impeccable time management skills with the ability to prioritise effectively

Benefits / Perks

️ Time Off: 25 days annual leave + public holidays
Birthday Leave: One extra day off to celebrate
Company Pension Scheme
️ Health Care
Employee Assistance Programme (EAP) for wellbeing support
️ EkcOlympics: Global team activity challenges
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progression

Why Ekco

Company of the year 2026 Tech Excellence Awards
️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Quick apply

Refine Your Search

1st line support jobs in somerton, oxf

1st line Support Engineer

Service Desk Analyst

Prisoner Escort and Driver

Second Line Technical Support Analyst

Customer Service Advisor

CDD Analyst

Procurement Officer

Network Operations Centre (NOC) Engineer

Healthcare Assistant - North Cotswolds Hospital

IT Support Technician

Business Support Assistant - Adults Services

Team Leader

Senior IT Service Desk Analyst

Club Physio

People Operations Generalist (Hybrid, Oxford UK)

Cover Supervisor

Outdoor Learning Leader - Maternity Cover

IT Support Engineer (6-month contract)

Inspection & Maintenance Engineer

Senior Physiotherapist- Community Hospital Inpatients

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