Front office manager Work, Jobs in South Croydon, Gtl (with Salaries)

Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
3d
Reservations Coordinator
Evelyn's Table —London
- Up to £18 an hour
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Office Administrator & Receptionist
The Elms Academy —London
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
Office Manager
EC Group —London
- Hybrid work
- Organisational skills
- Front desk
- IT
- Annual leave
Office Manager, London
CT Group —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Front Office Manager
Hilton —London
- £38,616.36 a year
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Office Manager & PA
Tug Agency —London
- Google Suite
- Computer literacy
- Research
- Work from home
2d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Language training provided
- Employee discount
Quick apply
Executive Assistant & Office Manager
DigitalBridge —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Receptionist
LAH Property Marketing —London
- £35,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Front desk
- Referral programme
Quick apply
1d
Front Office Manager
MHDV —London
- £36,500 a year
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Front Office Coordinator
Crowne Plaza Docklands —London
- Full-time
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
7d
Reception Supervisor
The Soho Hotel —London
- £13.80 - £20.00 an hour
- Full-time
- Bar
- Hotel
- Supervising experience
- Language training provided
- Employee discount
Quick apply
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Matchday Hub Leader (Casual)
Crystal Palace FC —London
- £16.67 an hour
- Temporary
- Serving
- Hospitality
- Bar
Quick apply
7d
Front Office Manager
Vignette Collection —London
- Weekend availability
- Management
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Receptionist
The Soho Hotel —London
- £15.50 - £17.50 an hour
- Full-time
- Bar
- Hotel
- Organisational skills
- Language training provided
- Employee discount
Quick apply
Day Residential Concierge - The Helios, Television Centre Residential, London
Savills Management Resources —London
- £33.50 an hour
- 12 hour shift
- Front desk
- Computer skills
- Guest services
2d
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Head of Front of House
Baily Garner —London
- £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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Guest Service Manager

Holiday Inn Express London-Croydon
Croydon

Quick apply

Job details

Full-time
£28,100 a year
3 days ago

Benefits

Discounted or free food
Company pension
Canteen
Company events
Employee discount

Qualifications

Front of house supervision
Hotel and accommodations experience
Internal department liaison
Complaint handling
Supervising experience
Front desk
Training & development
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hotel experience
Hospitality management

Full job description

Guest Service Manager

Holiday Inn Express London - Croydon

At Holiday Inn Express London - Croydon , we’re looking for exceptional individuals who are passionate about hospitality and committed to delivering outstanding guest experiences. Our 156-room hotel offers modern comfort with a warm, friendly service that stands out.

We are currently seeking a Guest Service Manager to join our dedicated team on a full-time basis. If you're motivated, professional, and bring personality and passion to everything you do, we want to hear from you.

About the Role

Reporting to the Deputy General Manager, the Guest Service Manager plays a key leadership role within the hotel. You’ll work closely with a small, dynamic team to ensure smooth daily operations, deliver excellent service, and handle guest feedback effectively. This is a hands-on, front-facing position where you’ll lead by example, motivating your team to exceed guest expectations at every opportunity.

You’ll need to be proactive, adaptable, and confident in decision-making, with a genuine passion for delivering hospitality that goes above and beyond.

Key Responsibilities

Lead, motivate and develop the front-of-house team to deliver exceptional guest service aligned with Holiday Inn Express brand standards.
Ensure team readiness at the start of each shift and provide support during busy periods.
Handle guest feedback and complaints with professionalism and efficiency, ensuring timely resolution and follow-up.
Promote a service culture where guest satisfaction is a top priority and positive feedback is regularly achieved.
Maintain a solid understanding of hotel systems and tools (e.g. Guestline, credit card terminals, etc.).
Encourage continuous improvement, upskilling team members through coaching and hands-on training.
Ensure effective daily communication within the team and across departments.
Maintain strict security procedures and report any potential risks to the Deputy General Manager.

What We're Looking For

Previous experience in a similar supervisory or managerial role (e.g. Reception Team Leader or Assistant Front Office Manager).
Strong leadership and interpersonal skills, with a hands-on approach to problem solving.
Calm under pressure and capable of making sound decisions independently.
A passion for hospitality and genuine care for creating memorable guest experiences.
Excellent communication skills and a keen eye for detail.

What’s In It for You?

We believe in supporting our people so they can thrive – both professionally and personally. Here’s what we offer:

A competitive salary
Ongoing career development and training opportunities
Incentive and bonus programmes
Pension scheme
Discounted hotel room rates for you, your friends, and family
A supportive, friendly work environment with clear communication from leadership

Ready to Take the Next Step?

If you're an experienced hospitality professional ready to grow your career and make a real impact, we’d love to hear from you. Apply now by sending your CV – and take the first step toward joining our winning team at Holiday Inn Express London - Croydon .

Job Types: Full-time, Permanent

Pay: £28,100.00 per year

Benefits:

Canteen
Company events
Discounted or free food
Employee discount

Experience:

Opera PMS: 2 years (required)
Hotel Reception : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in south croydon, gtl

Guest Service Manager

Reservations Coordinator

Office Administrator & Receptionist

Office Manager

Office Manager, London

Front Office Manager

Office Manager & PA

Reservations Agent

Executive Assistant & Office Manager

Receptionist

Front Office Manager

Front Office Coordinator

Reception Supervisor

Receptionist

Matchday Hub Leader (Casual)

Front Office Manager

Receptionist

Day Residential Concierge - The Helios, Television Centre Residential, London

Office Coordinator (f/m/d)

Head of Front of House

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