Technical support agent Work, Jobs in South Killingholme, Lin (with Salaries)

Experienced IT & Technical Support Agent (VoIP & Broadband)
Hull Fibre Limited —Kingston upon Hull
- £25,000 - £26,850 a year
- Full-time
- Computer networking
- IT
- Linux
- Employee discount
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cottingham
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cottingham
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Machine Operator
CANPACK UK Ltd —Scunthorpe
- £12.91 an hour
- Full-time
- Forklift
- Mechanical knowledge
- Free parking
- Annual leave
Quick apply
11d

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technical support agent jobs near south killingholme, lin

Experienced IT & Technical Support Agent (VoIP & Broadband)

Hull Fibre Limited
Kingston upon Hull

Quick apply

Job details

Full-time
£25,000 - £26,850 a year

Benefits

On-site gym
Employee discount

Qualifications

QoS
LAN
Technical support
Firewall
VoIP
Computer networking
DNS
Telecommunication
IT
IP networking
Linux
Communication skills
VPN

Full job description

Company Overview

Hull Fibre is a leading internet service provider based in Hull, dedicated to delivering reliable broadband solutions to both residential and business customers. We pride ourselves on our commitment to quality service and innovative technology, fostering a collaborative and customer-focused work environment.

About the Role

We are looking for an experienced IT / Technical Support Agent to join our growing support team. This role is ideal for someone with a strong background in ISP-level technical support, combined with hands-on experience supporting VoIP platforms and business IT environments.You will be responsible for providing high-quality technical support to residential and business customers, resolving broadband, networking, VoIP, and general IT issues efficiently and professionally. You’ll act as a key technical contact, ensuring customers receive a reliable service and excellent support experience.

Key Responsibilities
Broadband & ISP Technical Support

Provide 1st and 2nd line technical support for residential and business broadband services
Diagnose and resolve issues across:
FTTP / FTTC / Ethernet / Leased Lines
PPPoE, IPoE, VLANs, NAT, IPv4 / IPv6
Routers, firewalls, Wi-Fi, LAN and WAN configurations
Troubleshoot connectivity, latency, packet loss, speed, and stability issues
Work with carrier networks, wholesalers, and suppliers to resolve escalated faults
Support and provision CPE including routers, ONTs, switches, and VoIP handsets
Maintain accurate ticket notes, fault updates, and resolution documentation

VoIP & Telephony Support (Key Focus)

Provide technical support for VoIP platforms and hosted telephony solutions
Configure and troubleshoot:
SIP trunks
Hosted PBX systems
IP handsets (Yealink, Cisco, Poly, etc.)
Softphones and mobile VoIP apps
Diagnose call quality issues (jitter, latency, packet loss, one-way audio)
Support number porting, call routing, IVRs, hunt groups, voicemail, and call recording
Assist business customers with VoIP migrations and new deployments
Liaise with upstream VoIP carriers and platform providers when required

Business IT & Networking Support

Support small to medium-sized business customers with IT and network-related issues
Troubleshoot firewalls, switches, VLANs, VPNs, and site-to-site connectivity
Assist with Microsoft 365, email services, DNS, and basic cloud integrations
Provide guidance on network design, QoS for VoIP, and best-practice configurations
Support failover and resilience solutions (dual WAN, backup connectivity)

Skills & Experience Required

Essential:

Proven experience in a technical support role within an ISP, MSP, or telecoms environment
Strong understanding of IP networking fundamentals
Hands-on experience supporting VoIP systems and SIP-based services
Ability to troubleshoot complex issues methodically and independently
Excellent communication skills – able to explain technical issues clearly to non-technical customers
Experience using ticketing systems and documenting technical work

Desirable:

Experience with TR-069 / ACS platforms
Knowledge of carrier-grade networking or wholesale broadband products
Experience supporting business-grade firewalls (e.g. MikroTik, DrayTek, Cisco, FortiGate)
Familiarity with QoS, traffic shaping, and VoIP optimisation
Exposure to Linux, networking tools, or scripting (basic level)

What We’re Looking For

A proactive problem-solver who enjoys troubleshooting and learning
Someone comfortable working with both residential end-users and business customers
A team player with a strong customer-service mindset
Ability to manage multiple tickets while maintaining attention to detail
Passion for technology, networking, and VoIP solutions

What We Offer

Competitive salary based on experience
Opportunity to work with modern broadband and VoIP platforms
Exposure to both residential and business technologies
Supportive team environment with room for progression
Ongoing training and development

Job Type: Full-time

Pay: £25,000.00-£26,850.00 per year

Benefits:

Employee discount
On-site gym

Work Location: In person

Quick apply

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technical support agent jobs in south killingholme, lin

Experienced IT & Technical Support Agent (VoIP & Broadband)

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

Machine Operator

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