1st line support engineer Work, Jobs in south london (with Salaries)

1st Line Support Engineer
Darktrace —London
- Full-time
- Project management
- IT
- Communication skills
- Employee assistance programme
- Life insurance
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
8d
1st Line Support Engineer
wavenet —Sevenoaks
- Full-time
- Remote
- Computer networking
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
1st Line IT Support Engineer
Cardonet —London
- Monday to Friday
- Customer service
- SharePoint
- Communication skills
- Referral programme
1st Line Technician
Cyan Consultancy Ltd —London
- £30,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar
- Windows
- Microsoft Office
1st Line IT Support and Provisioning Engineer (JML)
Visionist Consulting —London
- Full-time
- Presentation skills
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
3d
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
2d
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
3d
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
5d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
9d
1st Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions Ltd —Crawley
- £24,000 - £26,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Support Apprentice
QA Apprenticeships —London
- £22,000 - £25,000 a year
- Full-time
- Travel
- Employee assistance programme
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
Technology Service Desk Engineer
Nuffield Health —Epsom
- Part-time
- Hybrid work
- Maintenance
- Analysis skills
- Bachelor's degree
- Employee discount
- Gym membership
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
9d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
2d

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1st Line Support Engineer

Darktrace -
London

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Life insurance

Qualifications

Microsoft Exchange
Firewall
Project management
IT support
Mobile device management
Mac OS
IT
Communication skills
Active Directory
Intune

Full job description

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.

The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com .

Job D escription :

As a 1st Line Support Engineer, you will provide first line support for global offices, ensuring efficient and friendly service delivery whilst your main responsibilities are within EMEA. Your responsibilities will include resolving technical issues, managing IT assets, and collaborating with teams across the globe. This role demands strong problem-solving skills, attention to detail, and the ability to work both independently and as part of a team. You will also be responsible for maintaining high standards of employee satisfaction and contributing to the continuous improvement of IT support processes.

What will I be doing:

Providing first line support for global offices via the ticketing system, telephone, email, and remote support,
Resolving technical issues and ensure troubleshooting is done for recurring problems,
Installing, modifying, configuring, troubleshooting, and updating computer and mobile phone hardware and software, including OS, independently,
Ensuring Service Level Agreements (SLAs) are met and providing proactive updates to end users on the status of their requests,
Handling shipping requests, including organising hardware shipping for new hires and liaising with ex-staff to ensure the return of company assets,
Maintaining an inventory of company IT assets, tracking stock levels, and ordering hardware for storage,
Assisting with new hire onboardings and ensuring new staff are comfortable with their tools and equipment,
Managing the administration of Active Directory / Microsoft Exchange,

What experience do I need:

Previous experience in an IT support role,
Strong attention to detail with excellent oral and written communication skills.
The ability to problem solve and resolve issues in unfamiliar environments,
Familiarity with both MacOS and Windows devices.
An understanding of networks (LANs, WANS, Firewalls etc),
Experience using MDM solutions (Jamf, Intune etc),
Understanding of basic security principles and the importance of handling user data responsibly.
Basic knowledge of project management fundamentals and IT operations.

Benefits:

23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
Additional day off for your birthday,
Private medical insurance which covers you, your cohabiting partner and children,
Life insurance of 4 times your base salary,
Salary sacrifice pension scheme,
Enhanced family leave,
Confidential Employee Assistance Program,
Cycle to work scheme.

Apply Now

Refine Your Search

1st line support engineer jobs in south london

1st Line Support Engineer

3rd Line Support Engineer

1st Line Support Engineer

1st Line IT Support Engineer

1st Line Technician

1st Line IT Support and Provisioning Engineer (TechBar)

1st Line IT Support and Provisioning Engineer (JML)

On-Site 1st/2nd Line Support Technician

IT Support Technician

2nd Line Service Desk Engineer

1st & 2nd Line Support Team Leader

IT Support Engineer (1st / 2nd Line)

First Line Support / Helpdesk Engineer - Hybrid

1st Line Support / Helpdesk Engineer - Hybrid

IT Support Apprentice

On Site Support Engineer 24 month FTC

Technology Service Desk Engineer

IT Support Engineer

Technical Support Center Engineer

IT Support Technician

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