Automotive service advisor Work, Jobs in South Mimms, Hrt (with Salaries)

Service Advisor - Maternity Cover
SAGA - Mercedes-Benz —Hatfield
- £28,730 - £30,900 a year
- Full-time
- Microsoft Outlook
- Driving
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Service Advisor
Prime Motors Essex —Hoddesdon
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
Quick apply
6d
Vehicle Service Advisor
Berry BMW —Chiswick
- From £30,500 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Life insurance
- Referral programme
Quick apply
7d
Service Advisor
Maidenhead Tyres and Autocare —Maidenhead
- £33,000 - £37,000 a year
- Full-time
- Microsoft Word
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Service Advisor
Lookers —Bishop's Stortford
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Service Advisor
Hartwell PLC —Hemel Hempstead
- £31,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee discount
Quick apply
5d
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Parts Advisor
RB Global —St Albans
- £28,000 - £30,000 a year
- Day shift
- Organisational skills
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Bionic Services Ltd —Luton
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
7d
Service Advisor
Marshall Motor Group —Loughton
- £31,958 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Service Consultant x2
BMW —London
- Overtime
- Driving
- Communication skills
- Annual leave
- Employee discount
Audi Service Advisor
Sytner Audi West London —West London
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Parts Advisor
Porsche Retail Group —Hatfield
- £32,590 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Free parking
Quick apply
13d
Parts Advisor
Berry BMW —Thames Ditton
- £28,560.00 - £32,566.72 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Life insurance
- Referral programme
Quick apply
11d
Parts Advisor
Hilton Coachworks —Bishop's Stortford
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Driving
- In-person
- Free parking
- Referral programme
Quick apply
21h
BMW Apprentice Parts Advisor
Sytner BMW Chigwell —Chigwell
- English
- Employee discount
17h
Mercedes-Benz Parts Advisor
Sytner Mercedes-Benz of West London —West London
- Weekend availability
- Communication skills
- Employee discount
Service Advisor
Endeavour Automotive Group —Letchworth
- £32,000 a year
- Customer service
- Communication skills
Mercedes-Benz Parts Advisor
Sytner Mercedes-Benz of Loughton —Loughton
- Weekend availability
- Communication skills
- Employee discount
Parts Advisor - Hayes
Volvo Truck and Bus South & East —Hayes
- From £14.80 an hour
- Overtime
- Organisational skills
- IT
- Gym membership
- Referral programme

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Service Advisor - Maternity Cover

SAGA - Mercedes-Benz -
Hatfield

Quick apply

Job details

Full-time | Fixed term contract
£28,730 - £30,900 a year
3 days ago

Benefits

Annual leave
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

French
Driving Licence
Microsoft Outlook
Driving
Communication skills

Full job description

SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.

The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue.

Position: Service Advisor - Maternity Cover

Location: Hatfield

Hours: 2-week rota basis as follows:

Week 1 Monday to Friday 07:00am to 16:00pm

Week 2 Monday to Friday 10:00am to 19:00pm

All inclusive of a ½ hour unpaid lunch break.

You are also required to work Saturdays 07:00am to 13:00pm on a rota basis of 1 in 4 which is paid at the appropriate overtime rate.

Your responsibilities:

Act as the primary point of contact for customers throughout the vehicle service journey.
Manage service bookings and schedules, including re-bookings, ensuring efficient workshop capacity utilisation.
Receive customers and vehicles, taking full ownership of the service experience from arrival to handover.
Provide timely and accurate updates to customers at every stage: vehicle receipt, diagnosis, authorisation, and completion.
Ensure accurate invoicing of retail jobs prior to vehicle handover, confirming payment or valid order numbers.
Maintain strong communication between customers, workshop staff, and parts departments.
Pre-plan parts requirements and pick parts at least 48 hours before vehicle arrival.
Make pre-arrival confirmation calls to customers to verify booking details.
Ensure compliance with dealer and manufacturer standards, including correct use of internal systems and processes (e.g. Vehicle Health Check, Star View).
Keep workshop loading system updated and complete all administrative tasks before vehicle release.
Promote aftersales opportunities and upsell additional products or services where appropriate.
Liaise closely with the Workshop Controller on planned and unplanned work, including subcontracted tasks.
Support achievement of daily and monthly WIP targets and maximise sold hours in collaboration with the Service Supervisor.
Maintain accuracy of service documentation and uphold company policies and procedures.

Experience

Previous experience in a service advisor or customer-facing role within automotive or similar industry.
Familiarity with dealer and manufacturer standards and compliance processes.
Experience in booking systems and workshop coordination.
Knowledge of vehicle service processes and parts management is desirable.
Experienced driver with a full UK driving licence

Joining SAGA Truck and Van means:

Representing “the star,” an international luxury car brand
Promoting vehicles with the latest technologies
Benefiting from career opportunities within a fast-growing group
Joining a family-owned group with strong values and collaborating with passionate people
Participating in regular internal events that promote team cohesion (seminars, incentives, parties…)
Enjoying many other benefits:
Discretionary bonus scheme
24 days Annual leave plus bank holidays
Simply Health
Staff referral scheme
Enhanced Maternity and Paternity Leave
Employee Assistance Programme (EAP)

RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively—first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France’s Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix.

Pay: £28,730.00-£30,900.00 per year

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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