Administration & Operations Support - Full time
Speech Tools Therapy (STT)Join Our Growing Team
Speech Tools Therapy (STT) is a specialist independent speech and language therapy consultancy supporting clients with complex communication needs across the UK. We work closely with case managers, solicitors, healthcare professionals and families to deliver high-quality, responsive services.
As our business continues to grow, we are looking for an organised, proactive Administration & Operations Support professional to help keep our day-to-day operations running smoothly.
The Role
This is an excellent opportunity for someone who enjoys organisation, systems and problem-solving. You will support operational delivery by ensuring routine administrative tasks are completed accurately, systems are maintained and processes are followed consistently.
Key Responsibilities
· Deliver day-to-day administrative support
· Update trackers, databases and workflow systems
· Process referrals and correspondence
· Maintain electronic filing systems
· Complete routine operational tasks
· Liaise professionally with clients and associates
· Monitor outstanding actions
· Escalate issues outside agreed procedures
· Ensure GDPR compliance
About You
· Highly organised
· Excellent attention to detail
· Confident using Microsoft Office
· Excellent communicator
· Works independently
· Reliable and proactive
Essential Requirements
· Previous administration experience
· Strong IT skills
· Excellent organisational skills
· Ability to follow procedures
Desirable
· Healthcare or therapy experience
· CRM experience
· Knowledge of GDPR
What We Offer
· Growing consultancy
· Supportive team
· Flexible working
· Training and development
· Meaningful work
Hours, Location & Salary
Hours: Fulltime
Location: Hybrid / Remote - Nottinghamshire
Salary: Competitive, dependent on experience
STT Role Profile – Administration & Operations Support
Job Title: Administration & Operations Support
Reports to: Operations Manager / Director
Location: Hybrid / Remote (as agreed)
Hours: Full time
Role Purpose
To provide efficient administrative and operational support that enables the smooth day-to-day running of Speech Tools Therapy (STT). Working within established Standard Operating Procedures (SOPs), ensuring that routine tasks are completed accurately, systems remain up to date and any issues outside agreed processes are escalated appropriately.
Administration
· Deliver day-to-day administrative support in accordance with STT SOPs
· Process referrals, documentation and correspondence accurately
· Maintain organised electronic filing systems
· Prepare routine forms and documents
Systems & Trackers
· Update operational trackers accurately and in a timely manner
· Maintain workflow, referral and client management systems
· Ensure records are complete, accurate and compliant
· Monitor routine actions and follow up on outstanding items
Operational Support
· Complete routine operational tasks within agreed timescales
· Support onboarding/offboarding administration
· Assist with document control and version management
· Provide project administration support
Communication
· Respond professionally to routine enquiries
· Liaise with clients, associates and external professionals
· Escalate complex queries appropriately
Compliance
· Follow STT policies, SOPs and governance requirements
· Maintain confidentiality and GDPR compliance
· Ensure documentation meets quality standards
Decision-Making Authority
· Making decisions within documented SOPs
· Prioritise routine workloads
· Escalate issues outside defined processes
· Seek guidance where exceptions arise
Escalation Responsibilities
· Safeguarding concerns
· Complaints
· Data protection incidents
· Clinical queries
· Contractual or financial discrepancies
· Operational issues not covered by SOPs
· Risks impacting service delivery
Key Performance Indicators (KPIs)
· Administrative tasks completed within service standards
· Accuracy of system data
· Trackers maintained
· Compliance with SOPs
· Timely completion of actions
· Positive stakeholder feedback
Knowledge & Skills
· Excellent organisational skills
· Strong administrative experience
· Attention to detail
· Competent in Google Workspace/MS365/cloud systems
· Ability to follow procedures
· Good communication skills.
· Ability to prioritise
Personal Attributes
· Reliable
· Proactive
· Calm under pressure
· Professional
· Team player
· Continuous improvement mindset
· Knows when to escalate
Success Measures (First 3–6 Months)
· Competent in relevant SOPs
· Maintain accurate trackers
· Independently manage routine administration
· Escalate appropriately
· Contribute to efficient operational delivery
Core Principle
Own the process, not the exception. The Administration & Operations Support role is responsible for delivering routine operational work consistently within agreed SOPs, while recognising when matters fall outside those processes and require escalation.
How to Apply
Please submit your CV to [email protected] with a short covering statement explaining why you are interested in joining Speech Tools Therapy and how your experience matches this role.
Pay: £28,000.00-£35,000.00 per year
Work Location: Hybrid remote in Nottingham (Nottinghamshire)
