Bucksmore Admissions Assistants manage enquiries and bookings for both the Bucksmore summer programmes, and year-round Bucksmore Home Tuition programmes (as well as some online tuition while international travel remains disrupted for students). Working as part of the Bucksmore admissions team, the post-holder will be responsible for managing all leads and enquiries, from initial contact through to confirmation of the booking and the passing of relevant information onto the operations team.
Admissions Coordinators are the primary point of contact for agents, parents, and the Nord Anglia international sales team. Communication must be prompt and clear – taking into consideration that most will not be native speakers – to ensure Bucksmore is the preferred choice of academic provider. Over time, and as the business recovers from the impact of Covid on international travel, the team of Admissions Coordinators will be assigned regions across the world and begin to develop positive relationships with agent in these regions to meet and drive sales targets for all Bucksmore programmes. Some travel may be required on an ad hoc basis.
The role is essential to the smooth running of the summer schools, and home tuition / online programmes. Admissions Assistants must work very closely with the Bucksmore operations team to develop comprehensive knowledge of all products and to ensure every programme is delivered to as high a level as possible. We also want them to be able to develop strong relationships with key partners in assigned regions by delivering a high level of customer service to international clients.
- Respond to all agent and student enquiries for Bucksmore summer courses
- One working day response time to all emails
- Manage pipelines and convert enquiries to confirmed bookings across CRM and booking platforms (including matching students to appropriate teachers for Home Tuition and online courses)
- Ensure all key student data is collected in advance of courses, including health and personal information. Follow up with feedback and post-departure administrative duties for all bookings
- Ensure all fees are paid in a timely manner and collected before students start programmes
- Perform administrative duties throughout year as required for all Bucksmore programmes
- Develop an agent network and work with regional sales teams to take a proactive approach to sales and the promotion of Bucksmore programmes
- Build key relationships with agents, home tuition and online teachers, and parents across the world
- Assist the Director and Head of Marketing & Admissions as needed with other areas of the business when required in less busy periods
- Assume responsibility for the Home Tuition emergency phone on a rota basis throughout the year
Do you have experience of using CRM & online booking systems (ideally Salesforce)?
Do have experience of working in a customer-facing administrative and / or sales role?
Then apply today!
Pay: From £28,000.00 per year
Work Location: Hybrid remote in London SW1E 5LB
