About the team
We have a new role to join our QDM team on an initial 16 month contract.
The Quality of Decision Making (QDM) team plays an important role in supporting the NMC’s regulatory work and helping to protect the public. We oversee, review and agree removal processes, ensuring cases are progressed fairly, accurately and efficiently in line with our rules and standards.
We are a supportive, collaborative and people-focused team that values professionalism, inclusion and continuous improvement. Working closely with Assistant Registrars and colleagues across the organisation, we aim to deliver a high-quality service to everyone who engages with us.
This is an exciting opportunity for someone who enjoys administration, problem-solving and working in a fast-paced environment where attention to detail really matters.
Your role & impact
As a QDM Administrator, you’ll provide essential administrative and casework support to help the team manage referrals, reviews and Agreed Removal applications efficiently and accurately.
You’ll be responsible for logging new requests, maintaining accurate records, managing inbox correspondence and preparing case documentation, including creating PDF bundles using Adobe software. You’ll also communicate with internal and external stakeholders by email, letter and telephone, ensuring every interaction is professional, clear and person-centred.
This role is central to ensuring our processes run smoothly and that stakeholders receive timely updates and excellent customer care. Your work will directly contribute to maintaining high standards, supporting fair outcomes and helping the NMC deliver on its public protection role.
You’ll also play an active role in supporting colleagues, sharing workload across the team and contributing ideas to improve processes and ways of working.
What you’ll bring
We’re looking for someone who is organised, proactive and committed to delivering high-quality work. You’ll thrive in a busy environment, be confident managing competing priorities and take pride in providing excellent customer service.
You’ll bring:
- Experience providing administrative support within a busy office or customer-focused environment
- Strong organisational skills with the ability to prioritise workloads and meet deadlines accurately
- Excellent written and verbal communication skills with a professional and empathetic approach
- Good IT skills, including Microsoft Office applications and Adobe software packages
- A high level of attention to detail and the ability to handle sensitive and confidential information appropriately
- A collaborative mindset and willingness to support colleagues and contribute positively to the team
- A commitment to equality, diversity and inclusion in the way you work and interact with others
Most importantly, you’ll be someone who is motivated to make a positive contribution, embraces teamwork and is committed to delivering excellent service in support of the NMC’s purpose and values.
Please note this is fixed term contract until 27th September 2027
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30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK – regulated and supported by the NMC – a fit for the future organisation, with fairness and equity at the heart of everything we do.
Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality.
We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England.
We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions.
We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate’s right to practise.
We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core.
We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work.
