Support analyst Work, Jobs in South Ockendon, Ess (with Salaries)

Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
5d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Operations Support Analyst
Ground Control —Billericay
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
14h
Data Analyst
FLY TRANSPORT LTD —Dagenham
- £38,420 - £40,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Data analysis skills
Quick apply
3d
Data Analyst
Aivra Health —London
- £37,827.24 - £95,825.62 a year
- Microsoft Excel
- Computer Science
- Data analysis skills
Quick apply
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Platform Support Analyst
Entain —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- DevOps
- Administrative experience
- AWS
Data Cleaning Analyst
New Era Fuels —Harlow
- £30,000 - £35,000 a year
- Temporary
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
- Annual leave
Quick apply
1d
Systems Support Analyst
JH Telecomm —London
- £55,000 a year
- Full-time
- Linux
- In-person
- Annual leave
- Work from home
Quick apply
Data Analyst
Johnson Matthey —London
- Full-time
- Oracle
- ERP systems
- SQL
- Employee assistance programme
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
QA Analyst
NashVille Business Partners —Chelmsford
- £43,000 - £46,000 a year
- Full-time
- Azure
- Oracle
- DevOps
- Free parking
Quick apply
2d
Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- Sales
- Salesforce
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Support Analyst
Polaris Software —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- APIs
- Annual leave
Quick apply
21h
Data Analyst
NextStep —London
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- SQL
- Employee discount
Quick apply
AML Compliance Analyst
Withersworldwide —London
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
Graduate Data Analyst
Native —London
- £33,000 a year
- Hybrid work
- SQL
- Python
Research Analyst
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Application Support Analyst
The Pensions Ombudsman —London
- £37,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
3d

I want to receive the latest job alerts for support analyst in south ockendon, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Support Analyst

FRP Advisory Group
Brentwood

Quick apply

Job details

Full-time
5 days ago

Qualifications

ITIL Certification
Software troubleshooting
BMC Remedy
Customer service
Windows
IT support
ServiceNow
Communication skills

Full job description

Company Description

About FRP

At FRP, we are a leading national business advisory firm based in the UK. With over 850 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value.

Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.

Job Description

The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This role is critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence.

Location: Flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other UK sites)

Reports To: Service Desk Manager

Key responsibilities:

Serve as the initial contact for IT support via phone, email, or ticketing system.
Log, categorize, and prioritize incidents and service requests using the ITSM platform.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Escalate complex issues to second-line support or specialist teams, ensuring thorough documentation.
Provide guidance and support for core business applications (e.g., Microsoft 365, collaboration tools, and FRP-specific systems).
Maintain accurate records of all interactions and resolutions in line with compliance standards.
Follow ITIL-aligned best practices for incident, problem, and request management.
Assist in creating and maintaining knowledge base articles to support self-service and team efficiency.
Ensure adherence to FRP’s security policies and regulatory requirements.
Contribute to continuous improvement initiatives within the Service Desk function.

Qualifications

Essential:

Strong customer service and communication skills, with a professional and client-focused approach.
Solid understanding of Windows OS, Microsoft 365, and common business applications.
Ability to troubleshoot hardware and software issues effectively.
Familiarity with ITSM tools (e.g., ServiceNow, Remedy).

Desirable:

ITIL Foundation certification.
Previous experience in a Service Desk or IT support role within a professional services or financial environment.

Key Competencies

Analytical thinking and problem-solving skills.
Ability to work under pressure and manage multiple priorities in a deadline-driven environment.
Collaborative team player with a proactive attitude.
Strong attention to detail and documentation accuracy.
Flexibility and adaptability to changing business needs.

Working Hours

Coverage between 08:00 and 18:00, with staggered shifts to ensure early and late support as required.

Additional Information

Our Values

Straightforward: We provide clear, no-nonsense advice
Confident: Our guidance is backed by expertise and evidence
Pragmatic: We focus on practical solutions and tangible outcomes
Real: We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.

We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

Quick apply

Refine Your Search

support analyst jobs in south ockendon, ess

Service Desk Support Analyst

IT Support Analyst

Operations Support Analyst

Data Analyst

Data Analyst

Support Analyst

Platform Support Analyst

Data Cleaning Analyst

Systems Support Analyst

Data Analyst

Analyst – Desktop Support

QA Analyst

Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)

First Line Service Desk Analyst

Support Analyst

Data Analyst

AML Compliance Analyst

Graduate Data Analyst

Research Analyst

Application Support Analyst

I want to receive the latest job alerts for support analyst in south ockendon, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected