Guest Services Worldwide work directly with hotel clients to assist the concierge and hotel team. In addition, we help deliver a custom marketing message by creating a luxury-focused visitor guides highlighting hotels and their facilities.
About the role:
We are seeking a motivated and enthusiastic IT Support Technician Apprentice to join our IT team. This role is designed to provide hands-on experience while working towards a nationally recognised Level 3 Information Communications Technician qualification
You will support day-to-day IT operations, assist colleagues with technical issues, and help maintain secure and efficient systems across the organisation. This role is ideal for someone looking to build a career in IT infrastructure, networking, or systems support.
Over the course of your apprenticeship you will develop in depth knowledge of:
IT fundamentals (hardware, software, operating systems)
Networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
Cybersecurity fundamentals
ITIL service management principles
Cloud technologies (Microsoft 365 / Azure basics)
Responsibilities:
First-line technical support
Networking & infrastructure support
Cybersecurity & compliance
Hardware & software deployment
Documentation & continuous improvement
You will need the following skills:
Strong interest in IT and technology
Good communication skills (written and verbal)
Basic understanding of computer systems
The following experience is desirable (but not essential):
Familiarity with Microsoft 365
Basic networking knowledge
Prior work experience (even informal) in IT support
Entry requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 40 hours per week, Monday to Friday, 9am – 5pm
Benefits:
Career progression in a company that values and rewards your efforts
A fun, supportive team culture where your contributions matter
Ongoing training and support to help you succeed
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
