About the role
Serving our customers, communities, and planet a little better every day.
Operational Analyst | Claims Operational Excellence | Permanent
Salary: £30,400 - £45,600 DOE + Benefits
Work Level - 1
Location: Newcastle - Hybrid
Office Attendance: Our roles are hybrid; you should be able to work in our Newcastle office 2 days per week.
Closing Date: 10 July 2026
Opportunity
This is an exciting opportunity for an Operational Analyst to join our Claims Operational Excellence team at Tesco Insurance and Money Services.
We’re looking for a proactive and analytically driven individual who can collaborate with stakeholders to challenge assumptions, identify gaps, and define what success truly looks like before a single number is pulled. You’ll play a key role in supporting decision-making, influencing change, and helping to shape the future of our Claims operation.
The Role
Function as the bridge between stakeholders within the business and technical team teams, ensuring solutions align with organisational goals and understood by both sides.
Collaborate with cross-functional teams across departments to drive project delivery and change.
Define, gather, and document requirements through stakeholder meetings and workshops, translating needs into clear functional data stories.
Present data driven insights to senior stakeholders, combining data visualizations, story telling and confident verbal communication to influence and inform at all levels.
Analysing operational performance to identify trends, themes and opportunities for improvement, providing clear and actionable recommendations.
Challenging and enhancing existing processes and reporting to improve quality, relevance and impact.
Identifying risks and supporting compliance and governance activities through data-led insight and recommendations.
Conducting data collection and research using a variety of sources to support trend analysis and performance evaluation.
Prioritising your own workload effectively to meet deadlines and deliver against business expectations.
We need you to have (minimum experience):
Data Visualisation experience (e.g. Power Bi, Tableau, Lookers or similar)
Proven experience in working with multi-disciplinary teams and senior stakeholders.
Proven experience in an analytical role, with the ability to design and deliver data-driven insight to support business decision-making.
Excellent communication skills, with the ability to translate complex analysis into clear, meaningful insights for a range of audiences.
Strong analytical and problem-solving skills, with experience interpreting complex and sometimes ambiguous data to identify trends, risks and opportunities.
Experience working with internal stakeholders to gather requirements, provide insight and support business outcomes.
Understanding of data governance, control and the importance of maintaining data accuracy and integrity.
Experience producing, challenging and improving MI and reporting, with a focus on driving continuous improvement and business value.
Strong ability to plan, prioritise and manage your workload, delivering high-quality outputs within agreed timelines.
A proactive mindset, with the confidence to question existing processes and identify opportunities for improvement.
Ability to support and coach others, contributing to team capability and knowledge sharing.
Strong attention to detail and ability to work with large and complex datasets.
And if you have any of these, even better:
Experience working within a regulated or financial services environment (desirable).
Experience with analytical tools and platforms (e.g. SAS, Fabric or similar) is advantageous.
What’s in it for you?
Prepare for your retirement with our colleague pension scheme.
Virtual GP Service for you and your family 365 days a year.
Performance related annual bonus.
Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Interviews
Interviews are expected to be held from July 2026.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there's no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.
So, if you want a career where you can do good and feel good, you've found it.
Let's make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
