Veterinary receptionist Work, Jobs in South Shields, Twr (with Salaries)

Receptionist
Bearl Equine Clinic —Stocksfield
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
Veterinary Receptionist
IVC —Gateshead
- Up to £25,201.90 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Receptionist
PDSA —Newcastle upon Tyne
- £13.47 - £13.87 an hour
- Part-time
- Word processing
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
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Receptionist

Bearl Equine Clinic
Stocksfield

Quick apply

Job details

Part-time
£12.71 an hour

Benefits

Cycle to work scheme
Private medical insurance
Employee discount
Paid volunteer time
Life insurance

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Computer literacy
GCSE
Veterinary experience
Microsoft Office
Accounting
Organisational skills
Payroll
Front desk
Communication skills

Full job description

Equine Receptionist

Bywell, Stocksfield

At Bearl Equine, our reception team plays a central role in the smooth running of the practice. We are looking for a friendly, organised and proactive individual to join our busy equine reception team, providing exceptional support to both our clients and clinical teams.

This is far more than a traditional reception role. Reception is the heart of the practice — the first voice clients hear, the calm reassurance during emergencies and the team that helps keep the day moving smoothly for vets, nurses and horse owners alike.

Working within a small and supportive team you will help coordinate the daily flow of appointments, communicate with clients, support our veterinary and nursing teams and ensure every interaction reflects the high standards of care we strive to provide.

We are looking for someone who is calm under pressure, genuinely enjoys helping people, has good equine knowledge and understands the importance of compassion, professionalism and teamwork within a busy equine environment.

Main responsibilities include:

Answering telephone calls professionally, confidently and compassionately
Managing appointments, visits and diary coordination using our practice management system
Responding appropriately to routine enquiries and equine emergency calls
Providing administrative and logistical support to the veterinary and nursing departments
Supporting client care and ensuring information is communicated clearly and effectively
Taking payments and following practice payment procedures
Maintaining accurate computer records and clinical note inputting
Processing incoming and outgoing post and deliveries
Welcoming clients and visitors to the practice
Working collaboratively with colleagues to support the ongoing development of the practice

Skills and experience:

Good equine knowledge and understanding of the equine industry is essential
Previous reception, administration or customer service experience
Excellent communication and interpersonal skills
The ability to remain calm, empathetic and organised in a fast-paced environment
Strong attention to detail and accuracy
Good computer literacy, including Microsoft Office/365 and diary management systems
The ability to prioritise workload and multitask effectively
Professional, courteous and team-focused approach
Good local geographical knowledge would be advantageous

What we are looking for:

We are looking for someone who takes pride in their work, enjoys being part of a supportive team and understands the importance of excellent client care within equine practice. In return, you will join a friendly and dedicated team environment where your contribution genuinely matters.

Hours & Salary

This is a permanent position working 25.5 hours per week across 3 days, between 8:30am and 5:00pm, with a paid one-hour lunch break.

Salary: £12.71 per hour

Experience & Skills

Previous reception, administration or customer service experience essential
Equine knowledge is essential, whether through horse ownership, previous equine work or practical equine experience
Previous veterinary practice experience would be beneficial, including candidates from small animal practice looking to develop within equine practice
Excellent communication and organisational skills
The ability to remain calm, empathetic and professional in a busy environment
Good computer literacy and attention to detail
A positive and team-focused approach

Benefits

We offer a supportive working environment alongside a range of benefits including:
Health Shield Cash Plan
Colleague Discount Scheme
Buy and Sell Holiday Scheme
Cycle to Work Scheme
Life Insurance at 1x annual salary
1 day paid volunteering leave, pro rata for part time colleagues
Private Medical Insurance available through Group Payroll Deduct

Holiday entitlement is 6 weeks per annum inclusive of bank/public holidays (calculated on a pro-rata basis).

Work Location: In person

Quick apply

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