Customer service manager Work, Jobs in South Weald, Ess (with Salaries)

Customer Experience Optimisation Manager
AllClear Travel Insurance —Romford
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Serving
- Marketing
- Project management
- Employee discount
Quick apply
6d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
11d
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
13d
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
14d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
12d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
4d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
16h
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Relief Hostel Manager/Service Manager (12 months Fixed Term)
LHA London Ltd —London
- £37,500 - £40,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Management
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
9h
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
5d
Client Services Manager
Crisp Accountancy —Hatfield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Annual leave
- Flexitime
Quick apply
6d
Senior Manager, Customer Strategy & Transformation Delivery
Bupa —London
- £90,000 a year
- Full-time
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
20h
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree

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customer service manager jobs near south weald, ess

Customer Experience Optimisation Manager

AllClear Travel Insurance -
Romford

Quick apply

Job details

Full-time
£50,000 - £60,000 a year
6 days ago

Benefits

Company pension
Employee discount

Qualifications

Serving
Marketing
Tableau
Project management
Product management
Conversion optimisation
Scalability
Financial services
AI
Business
Google Analytics
Communication skills

Full job description

Description

Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Optimisation Manager to own and lead customer experience (CX) initiatives and optimise the customer journeys delivering measurable commercial outcomes across our brands, including AllClear, InsureandGo, and JustCover.

Key Responsibilities

End-to-End Conversion Journey Optimisation: Own and optimise the end-to-end digital customer journey with direct accountability for conversion rate, revenue, and customer experience. Setting the vision and roadmap for continuous performance increase across all brands
Experimentation & CRO Strategy: Deliver a data-driven experimentation roadmap focused on increasing conversion, annual upsell, customer retention, and ancillary product performance across brands and markets
Data & Insight-Led Decision Making: Use analytics platforms, customer insights, user testing, session recordings tools, and performance data to identify key areas for improvement, generate actionable recommendations, with a focus on the changes most likely to improve the commercial metrics
Technical & Testing Implementation: Partner with software development, UX, pricing teams and customer operations to manage A/B testing, experimentation, tracking improvements, and scalable optimisation capabilities across digital platforms so that winning ideas reach production faster
Cross-Functional Collaboration: Work closely with teams in the UK and Gibraltar to deliver CX projects and a roadmap driven by data, personalisation, and experimentation
Performance Monitoring: Define and own CX indicators, report findings, and present prioritised recommendations to senior leadership team
Innovation & Continuous Improvement: Champion a culture of experimentation, continuous optimisation, and customer-centric innovation, leveraging emerging technologies, AI, and evolving digital trends to improve performance and scalability

Skills, Knowledge and Expertise

CX/CRO Experience: Demonstrated success in conversion rate optimisation (CRO), customer experience, or product management, ideally within insurance or financial services
Educational Background: A degree in Marketing, Business Administration, Product Management or related field is desirable but not essential. Relevant experience and a proven track record and equally valued
Analytical Proficiency: Skilled in tools like Google Analytics, Data Studio, Tableau, AB Tasty, VWO, Optimizely, or similar platforms with a knack for translating data into actionable insights
Tech & Design Insight: Strong understanding of front-end implementation, tagging, experimentation architecture, UX/UI principles, and personalisation capabilities
Project Management: Strong project management skills, adept at handling multiple CX initiatives in a dynamic environment
Collaborative Communicator: Excellent communication skills with the ability to interface across teams and levels, and articulate the rationale behind CX strategies
Experience with server-side testing and personalisation (Desirable)
Experience in fast-paced travel, insurance, or digital-first environments (Desirable)
Familiarity with AI and AI-driven optimisation and customer experience technologies (Desirable)

Benefits

We know our people are our greatest strength, so we make sure they feel valued and supported, and this is how:

Competitive salary of up to £60,000 per annum
Company-paid health cash plan
Company pension scheme
Holiday buy scheme
Staff discounts on travel insurance
Ongoing training and development
Clear career progression opportunities — we love promoting from within
A supportive, collaborative team culture where your voice matters

About AllClear Travel Insurance

At AllClear, we believe everyone deserves the freedom to explore the world—no matter their age, destination, or medical history. Since 2000, we’ve helped over 3.5 million people get the travel insurance they need to go further, worry-free. Whether it's a once-in-a-lifetime adventure or a quick city break, we’ve got it covered.

We’re proud to be one of the UK’s leading travel insurance specialists, with top-rated policies (hello, 5-star Defaqto and Which? Recommended) and a 4.9-star Trustpilot rating that speaks for itself.

But here’s the bit you really want to know…

We’re not your average insurance company. With five offices, 500+ amazing team members, and plenty of big ideas, we’re growing fast—and we want you to grow with us.

AllClear has been recognised as one of the top 10 insurance companies to work for, and it shows in how we treat our people. We offer:

Award-winning culture – Personal Lines Broker of the Year, Broker Innovation Awards, and more

Flexible working options – Because life happens

Competitive pay and benefits – Because you're worth it

Career development – We invest in your future

Inclusive, supportive teams – You’ll never go it alone

1-Star Best Companies Accreditation (2024) – Yep, we’re officially a great place to work

If you’re passionate, proactive, and ready to work somewhere that values what you bring to the table, then you’ll fit right in. We're big on integrity, innovation, and doing the right thing—for our customers and for each other.

Check out our current roles—we’d love to welcome you to the AllClear family.

Quick apply

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customer service manager jobs in south weald, ess

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