Incident manager Work, Jobs in Southall, Gtl (with Salaries)

IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
11d
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
11d
Senior IT Service Desk Advisor
Kew Gardens —Kew Gardens
- £39,243 - £45,064 a year
- Full-time
- Microsoft Access
- IT
- Communication skills
- Annual leave
- Employee assistance programme
10d
Facilities and HSE Manager
Ultra Electronics —Greenford
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Annual leave
- Employee discount
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
9d
Senior Governance & Risk Manager (Hybrid; 80-100%), London (GB)
Swiss Re —London
- £78,000 - £118,000 a year
- Full-time
- Hybrid work
6d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
6d
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
5d
Housing Officer (West London)
Stef & Philips —London
- £34,000 - £40,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Referral programme
Quick apply
Senior Operational Resilience Manager
Expedia —London
- £173,000 - £277,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
2d
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
12d
Senior Incident and Resilience Manager
DNA Payments —London
- Weekend availability
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Programme Manager - Affordable Workspace
Islington Council —Islington
- £66,084 - £69,660 a year
- Communication skills
- Employee discount
10d
Training and Compliance Manager - Transport
SUEZ —Hayes
- £40,000 a year
- Full-time
- Microsoft Office
- First Aid Certification
- Travel
Compliance, Ramp Training Manager
Vip First Ltd —Hounslow
- From £40,000 a year
- Full-time
- Human resources
- Contracts
- SharePoint
Quick apply
8d
Operations Support Manager
Medivet Group Ltd —Watford
- £38,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Computer networking
Delivery Manager
APPLY —London
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
Quick apply
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Employment Specialist
Islington Council —Islington
- £44,235 - £45,852 a year
- Employee discount
11d

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IT Service Desk Manager

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

£50,000 a year
11 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Jira
ITIL Certification
Technical support
Analysis skills
Zendesk
IT support
Computer networking
ServiceNow
IT
Problem management
Communication skills

Full job description

The Role

IT Service Desk Manager

Hybrid Working – Uxbridge - £50K per year

At APCOA, we're not just managing parking we're shaping the future of urban mobility. As technology continues to play an increasingly important role in our business, we're looking for an experienced and proactive IT Support/Service Desk Manager to lead our Service Desk function and help deliver an exceptional support experience for both our colleagues and clients across the UK.

This is a fantastic opportunity for a people-focused leader who thrives on driving service excellence, improving processes, and developing high-performing teams. You'll play a key role in ensuring our IT support operation runs efficiently, identifying opportunities for improvement, and helping to shape the future of IT service delivery within a fast-paced and growing organisation.

Working closely with the Head of IT and Infrastructure Manager, you'll be responsible for leading our Service Desk team, improving operational performance, and ensuring we consistently deliver a first-class support service.

What You'll Do

Lead and Develop the Service Desk Team

Manage, mentor, and develop a team of 1st and 2nd Line Support Engineers.
Create a positive, collaborative, and high-performing team culture.
Conduct regular coaching, performance reviews, and development planning.
Ensure appropriate resource planning and support coverage across operational hours.

Drive Service Excellence

Oversee the day-to-day operation of the IT Service Desk.
Ensure support requests are prioritised, managed, and resolved within agreed service levels.
Monitor ticket queues, escalations, and workloads to ensure efficient service delivery.
Maintain high levels of customer satisfaction across internal stakeholders & external clients.

Improve Performance and Reduce Recurring Issues

Analyse data to identify trends, recurring incidents and opportunities for improvement.
Work closely with technical teams to investigate root causes and implement long-term solutions.
Drive problem management initiatives that reduce repeat incidents and improve user experience.
Monitor and report on key performance indicators, service levels, and operational metrics.

Innovate and Optimise

Continuously review and improve Service Desk processes, workflows, and ways of working.
Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and service quality.
Champion best practice and support the ongoing maturity of IT service management.

Build Strong Relationships

Act as a key escalation point for support-related issues.
Lead stakeholder meetings and client service reviews.
Work closely with internal departments and external clients to understand requirements and deliver excellent service.
Communicate service performance, improvement plans, and key updates effectively.

What You'll Bring

Proven experience managing an IT Service Desk, Helpdesk, or IT Support function.
Experience leading and developing technical support teams.
Strong understanding of IT support processes, ticketing systems, and service management principles.
Excellent analytical skills with the ability to interpret data and identify improvement opportunities.
Strong problem-solving and decision-making capabilities.
Exceptional communication and stakeholder management skills.
A customer-focused mindset with a passion for service excellence.
Experience working within a multi-site or client-facing environment.

It Would Be Great If You Also Have

ITIL Foundation certification (or higher).
Experience within a managed service or customer-facing IT environment.
Knowledge of infrastructure, networking, cloud technologies, and modern workplace solutions.
Experience using service management platforms such as Zendesk, ServiceNow, Freshservice, or Jira.
Exposure to automation technologies, data analytics, or artificial intelligence tools.

Why Join APCOA?

At APCOA, you'll join a business that is investing in technology, innovation, and digital transformation. You'll have the opportunity to influence how IT services are delivered across the organisation, work with talented colleagues, and make a real impact on both operational performance and customer experience. In return, we offer a supportive environment where your ideas are valued, your development is encouraged, and your contribution genuinely makes a difference.

What We Offer

Competitive salary £50,000 per annum
Hybrid working
25 days annual leave plus bank holidays
Pension scheme
Employee discount benefits
Ongoing training and development opportunities
The opportunity to be part of a growing and innovative organisation

If you're an experienced IT Support Manager looking for your next challenge and want to play a key role in driving service excellence within a technology-focused business, we'd love to hear from you.

Apply today and help shape the future of APCOA's IT services.

Quick apply

Refine Your Search

incident manager jobs in southall, gtl

IT Service Desk Manager

IT Operations Manager

Senior IT Service Desk Advisor

Facilities and HSE Manager

IT Manager

Service Delivery Manager (UK)

Senior Governance & Risk Manager (Hybrid; 80-100%), London (GB)

Control Centre Duty Manager

Manager, Command Centre & Incident Management

Housing Officer (West London)

Senior Operational Resilience Manager

Strategic Account Manager

Senior Incident and Resilience Manager

Programme Manager - Affordable Workspace

Training and Compliance Manager - Transport

Compliance, Ramp Training Manager

Operations Support Manager

Delivery Manager

Second Line Support Analyst – RCJ & Judicial

Employment Specialist

I want to receive the latest job alerts for incident manager in southall, gtl

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