customer support coordinator Work, Jobs in southam, war (with Salaries)

Service Coordinator
Rapid Energy Ltd —Redditch
- £27,000 - £32,000 a year
- Full-time
- Customer service
- ERP systems
- Administrative experience
Quick apply
14d
Customer Service Co-Ordinator
NP Aerospace Limited —Coventry
- £30,000 - £33,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
3d
Customer Engineering Coordinator Level 2
Calor Gas Ltd —Warwick
- £26,228 a year
- Customer service
- Communication skills
- Employee discount
3d
Customer Services Coordinator
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
3d
Customer Service Co-Ordinator
NP Aerospace —Coventry
- £30,000 - £33,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
3d
Logistics Coordinator
Evri —Rugby
- Up to £33,000 a year
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
7d
Ecommerce Coordinator (Customer Service, Orders & Platform Support)
Prodrive —Banbury
- Microsoft Excel
- Customer service
- In-person
- Employee discount
Customer Lettings Coordinator
Sanctuary Group —Adderbury
- £31,768 - £35,112 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
- Annual leave
- Employee discount
Quick apply
14d
Sales Coordinator
Budget Waste Management —Evesham
- £24,420 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
3d
Wedding (& Events) Sales Coordinator
Draycote Hotel & Whitefields Golf Club —Rugby
- £28,080 - £31,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
9d
Gatehouse Coordinator
Evri —Rugby
- £28,847.52 a year
- Night shift
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
- Customer service
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Key Accounts Operations Coordinator
Yusen Logistics (UK) —Northampton
- £26,485.60 - £29,000.00 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Referral programme
10d
Commercial Sales Coordinator
City Commercial —Crick
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Network Operations Coordinator
J&T EXPRESS UK LTD —Husbands Bosworth
- £35,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Quick apply
4d
EMEA Sales Coordinator
LiveU —Nuneaton
- Hybrid work
- Sales
- Customer service
- English
Quick apply
Sales & Care Coordinator
Midland Eye Clinic —Solihull
- From £24,851 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
1d
Swimming Co-ordinator
Virgin Active —Northampton
- £13.27 an hour
- Part-time
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
- Employee discount

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customer support coordinator jobs near southam, war

Service Coordinator

Rapid Energy Ltd
Redditch

Quick apply

Job details

Permanent | Full-time
£27,000 - £32,000 a year
14 days ago

Qualifications

Operations management
Customer service
ERP systems
Logistics
ISO 9001
Administrative experience
HVAC
Organisational skills
Kaizen
IT
Communication skills

Full job description

About Rapid Energy

In 2024, Rapid Energy was ranked the 6th fastest-growing privately owned company in the UK. We are a multi-depot organisation providing temporary HVAC solutions to the commercial and industrial sectors, supporting businesses across the UK with high-quality equipment and exceptional service.

At Rapid Energy, our core values — Leadership, Customer Centricity, Kaizen (continuous improvement), Integrity, and Teamwork — are at the heart of everything we do.

Why Our Customers Choose Rapid Energy

Our customers rely on us to solve critical building problems — issues that, if left unresolved, could significantly disrupt operations and damage reputations. While the premium equipment in our fleet is essential, it’s our technical expertise and problem-solving approach that truly sets us apart.

We act as an extension of our customers’ teams, guiding them through the complexities of deploying temporary HVAC solutions in high-stakes environments. Whether it’s a hospital, care home, hotel, data centre, or energy centre, our products and services can mean the difference between a building having to close or remaining operational.

As a critical asset hire partner, we don’t just supply equipment — we provide peace of mind and ensure our customers receive the right solution, exactly when they need it.

The Opportunity

As part of our continued growth, we are looking for a highly organised and proactive Service Coordinator to join our operations team. This role is central to the day-to-day coordination of engineering services, fleet compliance, and operational administration across the business.

The successful candidate will work closely with engineers, logistics providers, suppliers, and internal departments to ensure the efficient delivery of installations, breakdown support, planned maintenance, and off-hire processes. This is a fast-paced role requiring excellent organisation, communication, and problem-solving skills.

This position offers an excellent opportunity for someone looking to grow within a rapidly expanding business that is investing heavily in technology, operational excellence, and continuous improvement.

Key Responsibilities

Service & Operations Coordination

● Coordinate and manage engineer scheduling and resourcing across installations, call-outs, maintenance visits, and off-hires during operational hours (08:30–17:00)

● Manage new orders, reactive breakdown support, and off-hire activity to ensure excellent customer service

● Liaise effectively with internal teams, customers, subcontractors, and logistics providers to ensure smooth operational delivery

● Support operational planning to maximise engineer utilisation and fleet availability

Fleet & Compliance Management

● Support fleet management administration, including vehicle compliance and documentation

● Manage road charge registrations and compliance requirements, including Dart Charge and other toll/clean air zone schemes

● Own and maintain the engineer training matrix and accreditation records

● Ensure engineer certifications, qualifications, and compliance documentation remain up to date

● Drive compliance standards across operational processes, supporting ISO 9001 and wider business compliance initiatives

Administration & Process Management

● Maintain accurate service records, installation reports, returns checklists, and operational documentation

● Support onboarding and administration of suppliers and subcontractors

● Assist with process improvements and operational efficiencies across the service department

● Support the continued rollout and optimisation of business systems and ERP platforms

● Ensure all customer and operational documentation is completed accurately and within required timescales

Customer Service & Continuous Improvement

● Deliver excellent customer communication throughout the service lifecycle

● Resolve operational issues proactively and escalate where necessary

● Identify opportunities to improve customer experience and internal efficiency

● Contribute to a culture of continuous improvement and teamwork across the business

Skills & Experience

Essential

● Excellent organisational and administrative skills

● Strong communication and customer service abilities

● Ability to prioritise workload and manage multiple tasks in a fast-paced environment

● Strong attention to detail and problem-solving skills

● Proactive and highly organised approach

● Ability to work collaboratively across departments

● Good IT and systems skills

● High energy, resilience, and a results-focused mindset

Desirable

● Previous experience in a service coordination, hire control, logistics, or operations role

● Experience within HVAC, plant hire, engineering services, construction, or related industries

● Understanding of compliance processes and Health & Safety requirements

● Experience managing engineer scheduling and fleet administration

● Familiarity with ISO 9001 processes and documentation

● Experience using BigChange and/or Quickbase

● Experience with ERP or operational management systems

Why Join Rapid Energy?

This is an exciting time to join Rapid Energy as we continue to invest heavily in cutting-edge technology, operational excellence, and business process improvements.

The visibility and importance of this role within our customer journey provide excellent opportunities for career progression and future development within the company. You’ll be joining a growing, ambitious business where your contribution will have a direct impact on operational success and customer satisfaction.

Pay: £27,000.00-£32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in southam, war

Service Coordinator

Customer Service Co-Ordinator

Customer Engineering Coordinator Level 2

Customer Services Coordinator

Customer Service Co-Ordinator

Logistics Coordinator

Ecommerce Coordinator (Customer Service, Orders & Platform Support)

Customer Lettings Coordinator

Sales Coordinator

Wedding (& Events) Sales Coordinator

Gatehouse Coordinator

Customer Service Desk Co-ordinator

Customer Service & Technical Support Coordinator

Key Accounts Operations Coordinator

Commercial Sales Coordinator

Network Operations Coordinator

EMEA Sales Coordinator

Sales & Care Coordinator

Swimming Co-ordinator

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