call quality Work, Jobs in southampton, eng (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
2d
Care Assistant - Mental Health / Learning Disabilities
Harmony Healthcare —Southampton
- £15.20 - £18.00 an hour
- 12 hour shift
- Care plans
- Communication skills
- Referral programme
Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
10d
Customer Service Advisor
Connells Group —Southampton
- Full-time
- Customer service
- Communication skills
Quick apply
4d
Call Handler
Living Well Partnership —Hedge End
- From £12.71 an hour
- Full-time
- Customer service
- Communication skills
- Office experience
- Free parking
- Health & wellbeing programme
Quick apply
5d
Trial Assistant
University of Southampton —Southampton
- £27,319 - £30,378 a year
- Full-time
- Hospital
- Communication skills
- Office experience
- Flexible schedule
10d
Longines Customer Care Advisor
The Swatch Group (UK) Limited —Southampton
- Full-time
- Customer service
- Microsoft Office
- IT
5d
202605: Prison Officer - HMP Winchester
Ministry of Justice —Winchester
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
Logistics Coordinator
Trimline —Fareham
- £28,000 - £35,000 a year
- Full-time
- Administrative experience
- Driving
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
1d
Receptionist
Michael Page Finance —Southampton
- £27,000 - £29,000 a year
- Microsoft Office
- Front desk
- Communication skills
Customer Service Administrator
Gair Gas Ltd —Eastleigh
- From £26,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
2d
Peer Support Worker
Berkshire Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Free parking
- Annual leave
4d
Longines Customer Care Advisor
Swatch Group —Southampton
- Customer service
- Microsoft Office
- IT
Quick apply
5d
Patient Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
Customer Service Advisor
Red Snapper Recruitment Limited —Fareham
- £15 - £16 an hour
- Customer service
- Administrative experience
- Maths
- Referral programme
3d
Reablement Assistant
Southampton City Council —Southampton
- £28,792 - £31,022 a year
- Part-time
- English
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
4d
Receptionist/Administrator - Bank Contract
PracticePlusGroup —Southampton
- £12.71 an hour
- Administrative experience
- Data entry
- Front desk
3d
HR Officer
Wonderseekers —Winchester
- £32,000 a year
- Part-time
- Microsoft Outlook
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply
Sales and Account Assistant
JLA —Southampton
- Up to £26,000 a year
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Business Administrator
Hays Business Support —Southampton
- £13 - £14 an hour
- Temporary
- Microsoft Office
- Administrative experience
- Organisational skills
7d

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call quality jobs near southampton, eng

Customer Service Representative

HSBC Global Services Limited -
Fareham

Apply Now

Job details

Full-time
From £25,000 a year
2 days ago

Benefits

Free parking
Annual leave
Company pension
Work from home
Employee discount

Qualifications

Customer service
Banking

Full job description

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
Accountability: resolve customer queries in-line with policy and guideline.
Following Process: follow procedures or making appropriate escalations where necessary.
Digital Fluency: have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 16 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you’ll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 7.30am-7pm Monday to Friday and we are specifically looking for people who can work full-time. If successful in your application, an appropriate available shift pattern will be discussed with the team. You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining.

We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Apply Now

Refine Your Search

call quality jobs in southampton, eng

Customer Service Representative

Care Assistant - Mental Health / Learning Disabilities

Call Quality Analyst

Customer Service Advisor

Call Handler

Trial Assistant

Longines Customer Care Advisor

202605: Prison Officer - HMP Winchester

Logistics Coordinator

Receptionist

Customer Service Administrator

Peer Support Worker

Longines Customer Care Advisor

Patient Administrator

Customer Service Advisor

Reablement Assistant

Receptionist/Administrator - Bank Contract

HR Officer

Sales and Account Assistant

Business Administrator

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