Principal specialist performance, insight & improvement Work, Jobs in Southampton, Eng (with Salaries)

Principal Specialist - Performance, Insight & Improvement
Southampton City Council —Southampton
- £52,413 - £58,865 a year
- Full-time
- Employee assistance programme
- Employee discount
10d
GPS Data Insights Specialist Placement (12 Month Fixed Term Contract)
CooperVision —Southampton
- Full-time
- Hybrid work
- Organisational skills
- Business
Team Leader - Customer-Centric Ways of Working and Collaboration
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
12d
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Data analysis skills
- Annual leave
Operations Resourcing and Capacity Manager
Quilter —Southampton
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
1d
Category Insight Manager
B&Q —Eastleigh
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Data analysis skills
- Annual leave
- Employee assistance programme
Executive Complaints Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
7d
Student Communications Coordinator
University of Southampton —Southampton
- £31,236 - £35,608 a year
- Full-time
- Communication skills
Associate Director Digital User Experience
University of Southampton —Southampton
- £59,966 - £74,851 a year
- Full-time
- Hybrid work
- University
- Team management
- Product management
- Annual leave
- Employee discount
5d
Senior Change Specialist
Aster Group —Andover
- £54,700 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
9d
Head of Performance and Planning
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Operational Excellence Lead (Customer Services)
B&Q —Eastleigh
- From £52,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Annual leave
- Employee assistance programme
3d
Health Innovation Wessex - Chief Operating Officer
University Hospital Southampton NHS Foundation Trust —Southampton
- £112,782 - £129,783 a year
- Full-time
- Hybrid work
- Management
- Business development
- Continuous improvement
ITLM Operations Co-Ordinator
Bell Integration United Kingdom —Portsmouth
- Databases
- Continuous improvement
- Communication skills
Quick apply
9d
Events & Commercial Coordinator
New Forest Shortbread Ltd —Brockenhurst
- From £21,149.44 a year
- Part-time
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
Quick apply
Junior Partnerships Manager (Remote)
Nourish Care —Bournemouth
- Full-time
- Remote
- Communication skills
- Annual leave
- Employee assistance programme
10d
Insight Administrator
Abri —Eastleigh
- Up to £29,173 a year
- Full-time
- Microsoft Excel
- Continuous improvement
- Communication skills
Supply Chain Specialist 12mftc
kingfisher —Chandlers Ford
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
User Researcher - Contractor
Digi2al Limited —Portsmouth
- £480 a day
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
Quick apply
Contact Centre Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply

I want to receive the latest job alerts for principal specialist performance, insight & improvement in southampton, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

principal specialist performance, insight & improvement jobs near southampton, eng

Principal Specialist - Performance, Insight & Improvement

Southampton City Council -
Southampton

Apply Now

Job details

Permanent | Full-time
£52,413 - £58,865 a year
10 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Continuous improvement cycles oversight
Root cause analysis

Full job description

Organisation

Southampton City Council

Service Area

Housing

Job Location

Civic Centre, Southampton, SO14 7LY

Contract Length

Permanent

Work Hours

Full time - 37 Hours per week

Salary

£52,413 - £58,865 per annum

Closing Date

26/08/2026

Job Reference

17031

Documents

Job Description

Southampton City Council Housing is embedding a new operating model designed to strengthen accountability, improve decision-making and put customer insight, performance and continuous improvement at the heart of how services are planned, managed and improved.

We are looking for an experienced and curious professional to lead the development and embedding of Housing’s Performance Framework and Customer Insight Model. This is not a traditional performance reporting role. The successful candidate will help Housing understand what matters, how services are performing, what residents are experiencing and where learning needs to translate into action.

Working across Housing, you will create practical frameworks, standards and methods that help leaders, managers and teams use evidence well. You will connect performance information, customer insight, complaints learning, TSMs, case studies, service data and assurance evidence so that Housing can make better decisions, focus on the right priorities and demonstrate improvement.

You will support a culture where performance conversations start with purpose and customer outcomes, not just targets. You will help managers use evidence to understand root causes, identify risks, spot unintended consequences and build meaningful service improvement activity through routines such as service reviews and Quarterly Action Plans.

The role will suit someone who enjoys turning complex evidence into clear choices, building practical frameworks, working with senior leaders, and helping large organisations learn and improve. You may have experience in performance management, customer insight, service improvement, business intelligence, organisational learning, housing, local government, regulation or another complex customer-facing environment.

If you are motivated by helping services understand their impact, listen to customers, make better decisions and turn learning into measurable improvement, we would like to hear from you.

What we can offer you:

Salary: The salary band for this role is £52,413 - £58,865 per annum. The starting salary is £52,413 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

Contact details for informal discussion:

For an informal chat about the roles, please contact Matt Luik, Principal Specialist Housing Planning, Performance and Governance via email to arrange a Teams call, [email protected]

Recruitment contact details:

Email: [email protected]
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
Follow us on social media for regular updates on our featured jobs and latest news.

If you are motivated by helping services understand their impact, listen to customers, make better decisions and turn learning into measurable improvement, we would like to hear from you.

What we can offer you:

Salary: The salary band for this role is £52,413 - £58,865 per annum. The starting salary is £52,413 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

Contact details for informal discussion:

For an informal chat about the roles, please contact Matt Luik, Principal Specialist Housing Planning, Performance and Governance via email to arrange a Teams call, [email protected]

Recruitment contact details:

Apply Now

Refine Your Search

principal specialist performance, insight & improvement jobs in southampton, eng

Principal Specialist - Performance, Insight & Improvement

GPS Data Insights Specialist Placement (12 Month Fixed Term Contract)

Team Leader - Customer-Centric Ways of Working and Collaboration

Mission Operations Specialist - UK

Operations Resourcing and Capacity Manager

Category Insight Manager

Executive Complaints Team Lead

Student Communications Coordinator

Associate Director Digital User Experience

Senior Change Specialist

Head of Performance and Planning

Operational Excellence Lead (Customer Services)

Health Innovation Wessex - Chief Operating Officer

ITLM Operations Co-Ordinator

Events & Commercial Coordinator

Junior Partnerships Manager (Remote)

Insight Administrator

Supply Chain Specialist 12mftc

User Researcher - Contractor

Contact Centre Training and Quality Manager

I want to receive the latest job alerts for principal specialist performance, insight & improvement in southampton, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected