Guest service agent Work, Jobs in Southampton, Ham (with Salaries)

Reservations Assistant
Reservations —Lyndhurst
- £14,870.70 a year
- Part-time
- Travel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
13d
Booking Services Agent
The Winchester Hotel & Spa —Winchester
- £13,218.40 a year
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
14d
Central Reservation Agent
Oceana Hotels & Restaurants Bournemouth —Bournemouth
- Full-time
- Bilingual
- Hospitality
- Customer service
- Employee discount
- Referral programme
Quick apply
6d
International Reservations Concierge (Dutch Speaking)
Carnival UK —Southampton
- Full-time
- Hybrid work
- Customer service
- English
- In-person
Sales Co-Ordinator
Solent Hotel & Spa —Fareham
- Weekend availability
- Hospitality
- Sales
- Hotel
- Free parking
- Annual leave
Quick apply
13d
Sales & Marketing Manager
GWQ Apartments —Portsmouth
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
14d

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Booking Services Agent
The Winchester Hotel & Spa —Winchester
Coordinating with the front office, sales, and revenue management teams to optimize occupancy and availability. Free meals while on shift;
£13,218.40 a year
Quick apply
14d
Central Reservation Agent
Oceana Hotels & Restaurants Bournemouth —Bournemouth
Ensure all incoming enquiries (telephone, e-mail, written, live-chat and B2B) are dealt with quickly and efficiently. A friendly and pleasant personality.
Quick apply
6d

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Reservations Assistant

Reservations
Lyndhurst

Quick apply

Job details

Part-time
£14,870.70 a year
13 days ago

Benefits

Free parking
Employee assistance programme
Employee discount
On-site parking

Qualifications

GCSE
Communication skills

Full job description

Reservations Assistant

Location: Lyndhurst, New Forest | Part-time (3 days per week)

At New Forest Hotels, our purpose is simple: to enrich the lives of everyone in our community through exceptional New Forest hospitality. We create warm, sincere spaces where people can connect, feel inspired, and truly unwind. Each of our unique properties tells its own story—allowing us to deliver memorable, one-of-a-kind guest experiences shaped by our beautiful surroundings.

We’re now looking for a Reservations Assistant to join our Central Support Office team in Lyndhurst. This is a part-time, permanent role (3 days per week, including 1 in 4 Saturdays).

What you’ll receive

Salary of £14,870.70 per year
28 days holiday (pro rata) plus a duvet day on your birthday
Staff discounts across our hotels and partner attractions
Career development and training opportunities
Free onsite parking
Access to Hospitality Action EAP (wellbeing support, discounts, cashback platform)
A supportive, friendly team in a truly beautiful location

The role

As a Reservations Assistant, you’ll be the first point of contact for many of our guests—setting the tone for their stay. You’ll:

Handle bookings for rooms and dining, via phone, email, and online channel
Respond to enquiries from guests and agents with professionalism and care
Prepare tailored quotes and confirm bookings accurately

About you

We’re looking for someone who enjoys helping people and thrives in a fast-paced environment. You will be:

Friendly, confident, and passionate about delivering exceptional service
A strong communicator with a professional and engaging telephone manner
Proactive, organised, and confident solving problems
A supportive team player with a positive attitude
Motivated by achieving targets and delivering results

You’ll ideally have:

Experience in a customer-facing or phone-based role
GCSE-level education (or equivalent)
A willingness to learn and develop within hospitality

Something to note:

Our hotels are set in beautiful, rural locations. Please ensure you are able to travel to Lyndhurst reliably, as public transport can be limited and shift patterns may vary.

Why join us?

We’re proud to do things differently. Sustainability is at the heart of everything we do, and we are delighted to hold Silver Green Tourism accreditation, placing us among leading responsible hospitality brands. Most importantly, you’ll be joining a team that cares—about our guests, our community, and each other.

Due to the high volume of applicants that we receive, we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.

Quick apply

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guest service agent jobs in southampton, ham

Reservations Assistant

Booking Services Agent

Central Reservation Agent

International Reservations Concierge (Dutch Speaking)

Sales Co-Ordinator

Sales & Marketing Manager

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