Head of customer service Work, Jobs in Southampton, Ham (with Salaries)

Customer Account Manager
Fibre Telecoms UK —Southampton
- £30,000 - £40,000 a year
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Referral programme
Quick apply
Operations Support Manager – The Yacht Club, Southampton
MDL Marinas —Southampton
- Full-time
- Hospitality
- Customer service
- Administrative experience
2d
IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
7d
Area Care Manager
Helping Hands —Southampton
- £55,000 - £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Shipping Coordinator
Domo Tactical Communications —Whiteley
- Communication skills
- Annual leave
- Employee assistance programme
- Admissions Manager
University of Winchester —Winchester
- £41,064 - £46,049 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Employee assistance programme
- Employee discount
8d
Head of Refresh – Integrated Project Team Lead (IPT) (LR10)
AQUILA —Fareham
- No degree
- Business
- Annual leave
- Employee assistance programme
Office Manager
J&B Hopkins —Fareham
- £32,000 a year
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
Quick apply
Telesales Executive
Total —Southampton
- £22,000 - £75,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Referral programme
Quick apply
14d
Customer Service Assistant
Admiral Slots —Southampton
- £12.95 an hour
- Weekend availability
Quick apply
Data & Reporting Team Leader
Abri —Eastleigh
- £57,000 a year
- Full-time
- SQL
- Leadership
- Café
13d
Head of Kitchen - Polygon School
City Catering Southampton —Southampton
- £13.61 an hour
- Part-time
- Cooking
- Supervising experience
- In-person
Quick apply
14d
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Procurement Business Partner
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
8d
General Manager | REEL Cinema Fareham
Reel Cinemas —Fareham
- £32,000 - £33,000 a year
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Cafe General Manager
Kalm Kitchen Ltd —Fareham
- Up to £40,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
Head of Kitchen - St Mary's School
City Catering Southampton —Southampton
- £13.61 an hour
- Part-time
- Cooking
- Supervising experience
- In-person
Quick apply
8d
HR Advisor
Wärtsilä —Fareham
- Hybrid work
- Human resources
9d
Personal Assistant
Quilter —Southampton
- Full-time
- Organisational skills
- Communication skills
11d

I want to receive the latest job alerts for head of customer service in southampton, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Account Manager

Fibre Telecoms UK -
Southampton

Quick apply

Job details

Permanent
£30,000 - £40,000 a year

Benefits

Free parking
Company pension
Company events
Referral programme
On-site parking

Qualifications

Salesforce
Analysis skills
Financial services

Full job description

We are seeking a proactive and customer-focused Customer Account Manager to join our team. This role is key to building strong client relationships, ensuring customer satisfaction, and supporting business growth through excellent service and engagement.

Salary £30,000 - £40,000 DOE

Key Responsibilities:

Take full ownership of our Trustpilot profile, responding to both positive and negative reviews in a timely and professional manner. Proactively encourage satisfied customers to leave reviews and work to resolve and, where possible, remove negative feedback.
Visit customer sites when required to resolve more complex issues, delivering a high level of face-to-face support and strengthening client relationships.
Plan, execute, and monitor email campaigns, including tariff updates. Track performance metrics (open rates, click-through rates, etc.) and ensure all activity is accurately recorded within the CRM system.
Maintain and update the customer portal, ensuring all information relating to installations, complaints, and customer interactions is accurate and up to date.
Conduct follow-up calls after each installation to ensure customer satisfaction and offer a complimentary gift as a gesture of appreciation.
Proactively contact the existing customer base to engage, qualify, and prepare accounts before handing over to the inbound telemarketing team.
Manage and resolve customer complaints and queries efficiently, ensuring issues are handled promptly and effectively before escalating to Head of Legal, or finance companies.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in southampton, ham

Customer Account Manager

Operations Support Manager – The Yacht Club, Southampton

IT Delivery & Service Manager

Business Engagement and Service Improvement Manager

Area Care Manager

Shipping Coordinator

- Admissions Manager

Head of Refresh – Integrated Project Team Lead (IPT) (LR10)

Office Manager

Telesales Executive

Customer Service Assistant

Data & Reporting Team Leader

Head of Kitchen - Polygon School

Regional Operations Manager

Procurement Business Partner

General Manager | REEL Cinema Fareham

Cafe General Manager

Head of Kitchen - St Mary's School

HR Advisor

Personal Assistant

I want to receive the latest job alerts for head of customer service in southampton, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected